BMS Technical Support Manager

PrivaWatford, Hertfordshire, United Kingdom

Hybrid Full-time

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Experience Level

Manager

Qualifications

Essential Qualifications:Proven experience in the BEMS / HVAC sector. Strong leadership and team development skills. Excellent problem-solving abilities. Effective communication and interpersonal skills. Experience with technical support and customer service.

About the job

Join Priva as a Technical Support Manager for BMS

At Priva, we are leaders in the field of Building Management Systems (BEMS) and automation solutions that enhance comfort, energy efficiency, and sustainability in commercial buildings. As we continue to expand our presence in the UK, we are seeking a dedicated Technical Support Manager with a robust background in the BEMS industry.

About the Role

In this pivotal role, you will spearhead and nurture the UK Technical Support team, providing essential support for Priva’s building management and automation solutions. This hands-on leadership position entails people management, overseeing technical escalations, and fostering close collaboration with our Sales team and Priva HQ (R&D). We offer a hybrid work environment, ideally with a travel requirement of no more than 2 hours to our Watford office.

Key Responsibilities

Lead, coach, and develop the Technical Support Specialists.
Serve as the escalation point for complex or critical BMS-related technical issues.
Drive ongoing improvements in support processes, documentation, and knowledge sharing.
Plan and conduct BMS and product training for internal teams, partners, and Sales.
Act as the primary technical liaison with Priva HQ and R&D.
Support product launches, partner enablement, and key customer engagements.

What We’re Looking For

Essential Qualifications:

A strong background in the BEMS / HVAC sector.

Join us at Priva and make a significant impact in a forward-thinking company committed to sustainability and innovation.

About Priva

Priva is at the forefront of creating innovative building management solutions designed to optimize energy consumption, enhance occupant comfort, and promote sustainability. Our commitment to excellence and customer satisfaction drives our success in the BEMS industry.

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