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Business Analyst (Account History) - Remote

Neo GroupRemote — Belgrade, Vojvodina, Serbia
Remote Full-time

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Experience Level

Experience

Qualifications

To succeed in this role, candidates must possess a solid foundation in business analysis, exceptional communication skills, and a keen attention to detail. A proactive approach to problem-solving and the ability to adapt to changing requirements are essential.

About the job

Join Neo Group, a leader in innovative, data-driven solutions, as we partner with local organizations to empower clients and foster professional growth within our dynamic team. We are currently seeking a Business Analyst to enhance our PMO Team.

Key Responsibilities:

  • Manage requirements effectively: elicit, verify, and support implementation and deployment;
  • Collaborate with developers on designing object models, states, and transitions;
  • Create essential project artifacts including Vision & Scope documents, SRS, and Use Cases;
  • Monitor development progress with stakeholders to ensure alignment with project goals;
  • Engage in iterative development, providing constructive feedback and adjusting requirements as new needs emerge;
  • Perform gap analysis to pinpoint areas for process enhancements and deliver actionable recommendations;
  • Ensure that features meet business goals and drive measurable improvements in key performance indicators (KPIs);
  • Assist stakeholders in understanding technical limitations and propose viable alternative solutions.

Requirements:

  • Demonstrated expertise in gathering, analyzing, and documenting business requirements;
  • Strong grasp of user experience (UX) principles and best practices;
  • Experience in creating UI mockups and prototypes;
  • Proficient in producing all major types of project artifacts: Vision and Scope documents, SRS;
  • Familiar with notations such as UML, BPMN, and Data Flow diagrams for requirement documentation;
  • Exceptional analytical and problem-solving abilities;
  • A minimum of 3 years in a Business Analyst role or similar position;
  • Proficient in using Atlassian tools (Confluence, Jira);
  • Fluent in Russian and English (both written and verbal), with a minimum proficiency of B2+ for effective communication with diverse stakeholders;
  • Ability to think systematically and organize complex information clearly;
  • Detail-oriented approach;
  • Knowledge of agile methodologies, including Scrum or Kanban, and experience in agile teams.



Key Soft Skills:

  • Excellent communication and interpersonal skills;
  • Capability to conduct discussions with native English speakers to gather requirements, brainstorm ideas, and present artifacts;
  • Adept at resolving conflicts through productive communication to ensure project alignment;
  • Critical thinking and ability to analyze complex problems.

About Neo Group

Neo Group is a vibrant company dedicated to fostering innovative solutions through a network of over 1,400 professionals across 10+ countries. We prioritize professional development and collaboration within our teams to drive success.

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