Business Implementation Manager – Smart Retail Ordering

PrimarkReading

On-site Full-time

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Experience Level

Manager

Qualifications

What You’ll BringAt Primark, we believe in valuing every individual – so we encourage you to bring your authentic self to work, alongside the following key experience and skills:5+ years of Project Management experience. Experience with retail systems is a plus. Strong understanding of project management methodologies and tools; formal qualifications are desirable. Proven track record in delivering large-scale projects across multiple business and technology streams. Familiarity with retail or merchandising operations.

About the job

Your Role as a Business Implementation Manager:
In this exciting position, you will work closely with a diverse range of teams including Buying, Merchandising, Supply Chain, Retail, Finance, Technology, and various external partners. Here’s a glimpse of what your daily responsibilities will entail:

Lead the comprehensive planning, design, delivery, and Hypercare of the Smart Retail Ordering solution, ensuring alignment with business objectives and fostering measurable improvements in forecasting, allocation, and replenishment.
Convert business requirements into system designs, operational workflows, forecasting logic, and replenishment parameters.
Ensure that SRO functionality is in sync with commercial goals, operational processes, and store execution needs.
Assist in building capabilities across the business, empowering teams to interpret forecast outputs and confidently utilize new tools.
Act as an advocate for SRO throughout the organization, fostering strong engagement and readiness among cross-functional stakeholders.
Facilitate collaboration with Technology Product Owners, solution architects, data teams, and external vendors to ensure a seamless alignment between technical solutions and business needs.
Oversee testing, user validation, and defect resolution to guarantee a high-quality deployment.
Promote continuous improvement of the SRO, ensuring smooth integration with interconnected systems.
Monitor operational performance after launch, identifying enhancements to boost accuracy, usability, and overall efficiency.
Partner with the Change Manager to own change management, communications, and training initiatives, ensuring that new processes and tools are well understood, adopted, and integrated across the global network.
Support the creation of engaging training materials and elevate the capabilities of teams involved in forecasting, allocation, and replenishment.
Manage and support business dependencies, ensuring cohesive collaboration within the new Smart Retail Ordering model.
Maintain robust vendor relationships and ensure delivery according to agreed timelines, scope, and quality standards.
Oversee budgets, resources, and governance.

About Primark

About PrimarkAs a Business Implementation Manager at Primark, you will play a pivotal role in the complete planning, design, and deployment of Forecasting, Allocation, and Replenishment capabilities. Acting as a vital link between business teams, technology, products, and external partners, you will help deliver Primark's innovative Smart Retail Ordering (SRO) solution, transforming our approach to demand forecasting, order placement, and stock replenishment across our global operations. This role is crucial in facilitating smarter stock decisions, enhancing availability, and developing scalable operational processes that support Primark's international growth. You will contribute to designing and embedding new forecasting models, strengthening planning capabilities, and ensuring the organization is equipped to embrace new digital tools and future-ready operating models.

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