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Client Advisor for Friendly Debt Collection - Fixed Term Contract

PrimagazNantes, Pays de la Loire, France
On-site Contract

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Experience Level

Experience

Qualifications

We are looking for a candidate with strong communication skills, a customer-centric attitude, and experience in debt collection or financial services. Proficiency in negotiating and problem-solving is essential. A background in customer service or finance will be advantageous.

About the job

Since 1938, Primagaz has been a key player in the distribution of GPL in the French market, supporting both individual and professional clients who are not connected to the natural gas network in their energy needs.

What sets us apart:

  • Our commitment to energy transition within a rapidly transforming energy sector,

  • Our recognized CSR performance, awarded a gold medal by Ecovadis for four consecutive years,

  • Our focus on individual development through a wide variety of roles in supply, logistics, operations, maintenance, sales, and support functions,

  • The solid foundation of an international group, SHV Energy, of which we are a subsidiary, while still maintaining a human-sized company with our 600 employees,

  • A pleasant and friendly working environment in modern, easily accessible offices equipped with advanced facilities.

Your Future Role at Primagaz

We are seeking a Client Advisor for Friendly Debt Collection to join our team on a fixed-term contract at our site in Nantes (44).

As part of the Administrative and Financial Department, reporting to the Head of the Collections Division, your responsibilities will include:

Reducing overdue debt while maintaining client loyalty

  • Managing the follow-up schedule

  • Ensuring all overdue accounts are followed up

  • Responding to client inquiries regarding collections and providing advice

  • Negotiating and confirming payment plans with clients

  • Offering and validating suitable payment methods for clients

  • Reconciling client accounts and recording accounting entries

  • Submitting contentious files for validation after verifying their validity.

Minimizing receivables and losses

  • Assessing client solvency (compliance with payment deadlines, monitoring accounts as advised by financial institutions) and categorizing...

About Primagaz

Primagaz has been a leader in GPL distribution in France for over 80 years. We pride ourselves on our commitment to sustainability and our proactive approach to transitioning towards greener energy solutions. Our diverse team is dedicated to ensuring exceptional service and support for our clients while working within a dynamic and evolving industry.

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