Client Delivery Lead

KrakenMelbourne

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in a Client Delivery Lead role or similar, preferably within the Australian energy sector. Strong understanding of technical processes and ability to work collaboratively with developers, QA, and solution architects. Excellent problem-solving skills and a passion for enhancing customer experiences. Experience in agile methodologies and a hands-on approach to project management. Exceptional communication and interpersonal skills to engage with stakeholders effectively. Ability to thrive in a dynamic, fast-paced environment.

About the job

Join us in leveraging technology to create a significant positive impact on the environment!

Kraken is at the forefront of pioneering global advancements in the energy sector.

As a forward-thinking technology firm, we are dedicated to developing a smart and sustainable energy ecosystem. Our innovative solutions enhance renewable generation, create a more sophisticated grid, and empower utilities to deliver outstanding customer experiences. Our operating system for energy is revolutionizing the industry worldwide, benefiting everyone involved.

Now is an exhilarating time in the energy landscape. Help us shape a sustainable future and make a tangible difference!

Kraken Customer

Our mission: to build the most advanced AI-driven platform for energy management. We focus on optimizing resources and delivering exceptional customer experiences through sophisticated Customer Information Systems (CIS), billing, meter data management, CRM, and AI-enhanced communications. Kraken is leading the charge of innovation in the energy sector.

Why this matters: the energy landscape of the future will be vastly different from what we know today. We must not only envision this future but actively construct it now.

Our Team

Members of the Kraken Tech team embody our values; we prioritize decisions driven by simplicity, customer benefit, and efficiency. We are passionate about how Kraken can transform the lives of customers and operations teams in other companies, and we firmly believe that Kraken is an essential tool in addressing the climate crisis. We are fundamentally reshaping how energy companies operate, placing customer satisfaction and cost efficiency at the forefront with a talented workforce, advanced technology, and innovative practices.

Who We're Seeking

We are on the lookout for an exceptional mid-level Client Delivery Lead with experience collaborating with technical stakeholders (developers, QA, solution architects) within the Australian energy sector. If you are passionate about enhancing customer experiences, developing outstanding products, harnessing technology, and uniting teams to discover solutions, then you’ve found your ideal role!

Our organization values flat hierarchies and agility, and we aim to maintain this structure. We seek hands-on Client Delivery Leads who can bolster our capabilities across the business with Kraken and other partners as we continue to expand. Our Delivery Leads are tasked with solving complex challenges with innovative products.

About Kraken

At Kraken, we are committed to driving the future of energy through innovative technology solutions. Our focus on sustainability and customer-centric approaches positions us as a leader in transforming the energy landscape. By combining advanced AI capabilities with a rich understanding of the energy market, we strive to optimize resource management and elevate customer experiences in the energy sector. Join us on our mission to create a smarter, greener future.

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Lead in Modelling and Simulation

Shield AI

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Join Shield AI, a pioneering deep-tech firm founded in 2015, dedicated to safeguarding service members and civilians through advanced intelligent systems. Our innovative product lines include the V-BAT and X-BAT aircraft, along with Hivemind Enterprise and Hivemind Vision. With a global presence, Shield AI's technology plays a crucial role in operations arou…

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Q400 Simulator Instructor

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Feb 27, 2026

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Senior AI Models Engineer

Heidi Health

Full-time|On-site|Melbourne

Who We AreAt Heidi, we believe that healthcare deserves a harmonious approach—one that fosters continuous and deeply human care. We are pioneering an AI Care Partner that collaborates with clinicians to achieve this vision.Our diverse team, consisting of doctors, engineers, designers, researchers, and creatives, is dedicated to creating tools that allow clinicians to concentrate on what truly matters: their patients.In just 18 months, Heidi has reclaimed over 18 million hours for healthcare professionals, facilitating 73 million patient visits across 116 countries. Currently, Heidi powers more than two million patient visits weekly on a global scale.With nearly $100 million in funding, we are expanding into the US, UK, Canada, and Europe, collaborating with leading health systems like the NHS, Beth Israel Lahey Health, and Monash Health.The RoleAs a Senior AI Model Engineer on the Model Platform team, you will work closely with our Engineering Manager. You will serve as a technical leader, addressing critical challenges related to our models.Your mission is to propel significant advancements in our model capabilities, spearheading research and development in areas such as advanced fine-tuning (RLFT), alignment, and reasoning. You will leverage your in-depth machine learning intuition and research experience to push the boundaries of our models' potential.What You’ll Do:Lead Model R&D Initiatives: Oversee major research and development projects aimed at achieving transformative improvements in model performance, from ideation through to production.Solve Complex Problems: Address the most challenging and ambiguous technical issues related to model behavior, alignment, and safety.Develop Cutting-Edge Fine-Tuned LLMs: Utilize the latest tools and frameworks to construct advanced fine-tuned Large Language Models within Heidi.Collaborate Across Teams: Work with product, medical knowledge, and design teams to streamline prompt engineering and establish agentic AI and model evaluation frameworks.Innovate New Techniques: Go beyond existing literature to create unique fine-tuning or data generation methods specifically designed for our healthcare domain.Mentor and Inspire: Guide mid-level engineers and contribute to their professional growth.

Mar 15, 2026

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Mid-Level AI Models Engineer

Heidi Health

Full-time|On-site|Melbourne

Join Our MissionAt Heidi, we believe healthcare deserves a harmonious approach that prioritizes continuous and compassionate care. Our innovative AI Care Partner collaborates with clinicians to enhance patient care.As a diverse team of healthcare professionals, engineers, designers, researchers, and creatives, we are dedicated to developing tools that allow clinicians to focus on what truly matters: their patients.In just 18 months, we have contributed over 18 million hours back to healthcare providers, supporting 73 million patient visits across 116 countries. Currently, Heidi powers over two million patient visits each week globally.With nearly $100 million in funding, we are expanding into the US, UK, Canada, and Europe, and partnering with leading health systems such as the NHS, Beth Israel Lahey Health, and Monash Health.Your RoleAs an integral member of our Model Platform team, you will work closely with our Engineering Manager as an AI Model Engineer. Your expertise will significantly contribute to enhancing our foundational models.Your primary focus will be to leverage your technical skills to conduct experiments, implement advanced fine-tuning techniques (such as SFT and RLFT), and systematically enhance the performance, safety, and efficiency of our large language models (LLMs).Key Responsibilities:Manage Model Fine-Tuning: Execute comprehensive fine-tuning experiments, overseeing everything from data curation to analysis and reporting.Collaborate Across Teams: Work with product, medical knowledge, and design teams to automate prompt engineering and develop agentic AI solutions.Create Innovative LLM Features: Design and implement state-of-the-art LLM functionalities using the latest tools and frameworks.Apply Advanced Techniques: Adapt and implement cutting-edge algorithms from research to address specific product challenges.Conduct Thorough Model Analysis: Analyze model behavior in detail, identify failure points, and propose data-driven or algorithmic solutions.Enhance Core Infrastructure: Contribute to building and refining the core training and experimentation infrastructure to accelerate research efforts.

Mar 15, 2026

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Client Delivery Lead

Kraken

Full-time|On-site|Melbourne

Join us in leveraging technology to create a significant positive impact on the environment!Kraken is at the forefront of pioneering global advancements in the energy sector.As a forward-thinking technology firm, we are dedicated to developing a smart and sustainable energy ecosystem. Our innovative solutions enhance renewable generation, create a more sophisticated grid, and empower utilities to deliver outstanding customer experiences. Our operating system for energy is revolutionizing the industry worldwide, benefiting everyone involved.Now is an exhilarating time in the energy landscape. Help us shape a sustainable future and make a tangible difference!Kraken CustomerOur mission: to build the most advanced AI-driven platform for energy management. We focus on optimizing resources and delivering exceptional customer experiences through sophisticated Customer Information Systems (CIS), billing, meter data management, CRM, and AI-enhanced communications. Kraken is leading the charge of innovation in the energy sector.Why this matters: the energy landscape of the future will be vastly different from what we know today. We must not only envision this future but actively construct it now.Our TeamMembers of the Kraken Tech team embody our values; we prioritize decisions driven by simplicity, customer benefit, and efficiency. We are passionate about how Kraken can transform the lives of customers and operations teams in other companies, and we firmly believe that Kraken is an essential tool in addressing the climate crisis. We are fundamentally reshaping how energy companies operate, placing customer satisfaction and cost efficiency at the forefront with a talented workforce, advanced technology, and innovative practices.Who We're SeekingWe are on the lookout for an exceptional mid-level Client Delivery Lead with experience collaborating with technical stakeholders (developers, QA, solution architects) within the Australian energy sector. If you are passionate about enhancing customer experiences, developing outstanding products, harnessing technology, and uniting teams to discover solutions, then you’ve found your ideal role!Our organization values flat hierarchies and agility, and we aim to maintain this structure. We seek hands-on Client Delivery Leads who can bolster our capabilities across the business with Kraken and other partners as we continue to expand. Our Delivery Leads are tasked with solving complex challenges with innovative products.

Nov 26, 2024

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AML Support Lead

Pexa

Full-time|On-site|Melbourne

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Feb 26, 2026

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Real Estate Lead

Fever

Full-time|On-site|Melbourne

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Mar 19, 2026

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Lead Category Insights Consultant - FMCG

Quantium

Full-time|On-site|Melbourne

Who is Quantium?Quantium stands at the forefront of data science and artificial intelligence, having been established in Australia in 2002. With a global workforce of over 1,200 professionals across 14 locations, we possess a distinctive blend of product and consulting services that empower businesses to extract maximum value from data and analytics. Our partnerships with some of the world's largest corporations aim to create a more intelligent world through innovation.Operating within the Woolworths ecosystem, wiqConsumer is dedicated to transforming retail data into groundbreaking insights for FMCG companies across Australia and New Zealand. Leveraging advanced products such as Q.Checkout and Q.Scan, we serve as the vital link between retailers and suppliers, facilitating smarter decision-making on a large scale. Our commitment extends beyond mere data analysis; we are pioneering AI solutions in collaboration with Australia's most trusted retail partners, shaping the future of retail intelligence.As a Lead Consultant, you will oversee a small team, making previous management experience essential. You will also be instrumental in driving our ongoing success by ensuring that value is consistently identified and delivered to our clients through Quantium’s innovative analytics solutions and customized projects. Your relationship management skills, analytical mindset, and desire to understand customer needs will be key to thriving in our collaborative environment.

Apr 8, 2026

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Team Lead - Maternity Leave Cover

FeverUp

Full-time|On-site|Melbourne

FeverUp seeks a Team Lead in Melbourne to provide maternity leave cover. The position centers on supervising a capable team, maintaining high performance, and fostering collaboration. Key responsibilities Oversee projects from the initial planning stage through to final delivery Support a positive and encouraging team environment Promote clear communication and effective teamwork Contribute to the team's ongoing success Location This role is based in Melbourne.

Apr 24, 2026

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Creative Lead - 12 Month Contract

AECOM

Contract|On-site|Melbourne

About the Role AECOM is hiring a Creative Lead for a 12-month contract based in Melbourne. This role guides creative projects from concept to delivery, working closely with colleagues across different specialties. The Creative Lead shapes design solutions that reflect our brand and connect with clients. What You Will Do Lead creative projects from initial idea through to execution Inspire and mentor team members throughout the design process Collaborate with cross-functional teams to develop content for multiple platforms Deliver design work that supports and strengthens AECOM’s brand identity Location This contract position is based in Melbourne.

Apr 14, 2026

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