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Client Delivery Manager (IT Delivery Manager) - Financial Sector

NRBHerstal, Liège, Belgium
On-site Full-time

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Experience Level

Manager

Qualifications

We are looking for candidates with a solid background in IT management, preferably in the financial sector. Key qualifications include:Proven experience in managing IT delivery end-to-end, with a focus on strategic program management. Strong understanding of financial services and related IT needs. Excellent communication and interpersonal skills to manage client relationships effectively. Ability to lead teams and foster a collaborative environment. Experience in risk management and budget tracking.

About the job

Seeking a New Challenge?

Are you passionate about digital transformation? Do you aspire to advance your career and grow within one of the leading IT firms in Belgium?


Join NRB as a Client Delivery Manager (IT Delivery Manager)!

Our group is currently a leader in the sector in Belgium, providing comprehensive IT services that meet all technology needs: Software Development, Infrastructure & Cloud, Consultancy & Managed Staffing.


YOUR MISSION

As a Client Delivery Manager in the financial sector, you will oversee the end-to-end management (application and infrastructure) of all IT delivery for this client sector. This includes steering strategic IT programs and projects across various functional or technical domains, handling related maintenance activities, and integrating new application or technical solutions into existing environments.

You will functionally manage the team members assigned to your delivery activities.

Your responsibilities include:

  • Overseeing all IT activities for your client: ensuring coherence in business cases, architecture across different functional or technical domains, timelines, and quality and security requirements.

  • Managing the profitability of delivered activities: Profit & Loss (P&L) results, budget adherence, and all contractual obligations.

  • Coordinating high quality end-to-end services to the client in accordance with SLAs, managing interfaces between various internal and client stakeholders.

  • Developing reporting for the client or NRB Executive Committee: action plans, risks and mitigations, financial tracking, etc.

  • Ensuring effective collaboration between the Client Delivery Management teams and the competence centers.

  • Enhancing the potential of your functional teams in collaboration with your HR Business Partner.

    • Fostering responsibility, coaching, encouraging engagement, feedback, and communication...

    • Identifying risks within your scope, proposing and implementing measures to mitigate them, particularly regarding talent retention.

    • Defining and prioritizing tasks, identifying skills needs, and communicating them to Competence Center Managers, integrating team members from competence centers into your functional teams.

    • Providing regular feedback to team members to support their development.

About NRB

NRB is a leading IT service provider in Belgium, dedicated to delivering innovative and effective technology solutions to businesses across various sectors. Our commitment to excellence and customer satisfaction drives our operations, making us a trusted partner for digital transformation.

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