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Client Relationship Manager

N2JSoftMontagnat, Auvergne-Rhône-Alpes, France
On-site Full-time

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Experience Level

Experience

Qualifications

What We Expect From You:Excellent communication skills in both written and spoken formats. Strong problem-solving abilities and a proactive approach. Experience in customer service or support roles is a plus. Familiarity with SaaS products and customer relationship management. Ability to work collaboratively in a team environment.

About the job

N2JSoft develops B2B SaaS solutions for HR and finance, serving over 20,000 clients and a million users across 98 countries. Its products, N2F and Keeple, are widely used in France for managing expenses, corporate cards, supplier invoices, leave, absences, and work hours. Both platforms are accessible on web and mobile, supporting companies in their digital transformation.

The company culture values people first, aiming to set the standard for professional expense management in Europe. Team members describe the environment as cheerful and supportive.

Role overview

The Client Relationship Manager is based in Montagnat, Auvergne-Rhône-Alpes. This position works closely with consulting, accounting, technical, and sales teams to ensure customer satisfaction. The role involves guiding clients, providing reassurance, and improving their experience through regular follow-up.

Main responsibilities

  • Analyze customer inquiries
  • Respond to client requests by phone and through the ticketing system
  • Offer solutions and advice on using N2JSoft’s software
  • Document requests and share issues with the internal team
  • Communicate customer needs to the development team

About N2JSoft

N2JSoft is a pioneering B2B SaaS fintech firm focused on pioneering digital solutions in HR and finance, boasting a vast customer network and a strong commitment to innovation and customer care.

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