About the job
Viva.com stands as Europe's first Tech Bank dedicated to businesses, revolutionizing the way omnichannel payment acceptance is approached. We offer a comprehensive range of services including card issuing, loans, and deposit accounts to enterprises across Europe. Licensed by the Bank of Greece and operating under the EU FOS regime, we ensure seamless financial services in 22 EU countries. As a pioneer in the 'Tap on Any Device' technology, we enable payment acceptance across all devices, even those without traditional interfaces. At Viva.com, we are at the forefront of transitioning to All-in-One business solutions, leveraging our complete suite of financial services. Our dynamic ecosystem encompasses over 450 innovative tech partners in both software and hardware, connecting directly to local payment schemes and alternative methods, thereby enhancing our value proposition. Our vision is to empower businesses with a value-driven platform that accelerates the adoption of cutting-edge technology.
Role Overview:
As a vital member of the Direct Representatives Team, you will play an essential role in directly promoting our services to clients, ensuring a smooth activation process and continuous support for merchants.
Key Responsibilities:
· Engage with clients on-site to promote our services;
· Assist merchants with the verification and activation processes;
· Monitor and analyze the performance of your portfolio;
· Provide personalized support and consultation to existing customers;
· Participate in both scheduled and self-initiated outreach efforts;
· Ensure new merchants in your portfolio complete their registration;
· Aid existing merchants in maintaining active service usage;
· Escalate issues by creating cases for unresolved problems;
· Present product features and benefits to clients compellingly;
· Travel for client meetings and to participate in industry events.
