companyViva.com logo

Client Relationship Representative - Field-Based E-Commerce

Viva.comMilan, Metropolitan City of Milan, Italy
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

Requirements:A minimum of 2 years’ experience in business development within a fast-paced environment, preferably in a financial services institution;At least 2 years’ experience within the e-commerce sector, specifically in payments;A solid understanding of financial products and services, including their features and advantages;Proficiency in Customer Relationship Management (CRM) systems;Exceptional negotiation skills;Strong organizational and diary management abilities;Resilience and capability to handle objections effectively;Ability to engage with a diverse client base;Computer literate with a tech-savvy mindset;Fluent in both English and Italian.

About the job

About Viva.com

Viva.com stands as Europe's premier Tech Bank for businesses, transforming omnichannel payment acceptance. We provide card issuing, loans, and deposit accounts to enterprises throughout Europe. Operating under the EU FOS framework and licensed by the Bank of Greece, we seamlessly deliver financial services across 22 EU countries. As pioneers of the Tap on Any Device technology, we enable businesses to accept payments on any device, or even without one. Today, we are at the forefront of the movement towards All-in-One business solutions, powered by our comprehensive suite of financial services. Our holistic approach to business needs has fostered a vibrant ecosystem of over 450 innovative tech partners in software and hardware, directly connecting to all local payment schemes and alternative payment methods across the continent, reinforcing our value proposition. Our vision is to empower businesses with a value-driven platform that accelerates their adoption of cutting-edge technology.

Role Overview: As an integral part of the Direct Representatives Team, you will be pivotal in promoting our services to clients, ensuring smooth activation and ongoing support for merchants.

Key Responsibilities:

  • Present and articulate Viva.com’s omnichannel payment solutions to clients, offering detailed information and guidance on effective implementation;
  • Engage with clients both on-site and digitally to address the needs of both physical and online merchants;
  • Facilitate merchants with verification and activation processes;
  • Assist in integrating Viva.com e-commerce payment solutions, including payment gateways, checkout tools, and APIs;
  • Monitor and assess portfolio performance;
  • Support existing merchants to ensure active usage of our services;
  • Escalate issues and create cases for problems outside of your resolution capabilities;
  • Collaborate with internal teams to enhance the merchant experience both digitally and in-store;
  • Travel for client meetings and industry events.

About Viva.com

Viva.com is revolutionizing the financial services landscape in Europe with innovative payment solutions and a commitment to seamless service delivery. Our approach combines technology with a deep understanding of business needs, positioning us as a leader in the industry.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.