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Client Service Administrator at BlueRock | Melbourne

the-blue-rockMelbourne, Victoria, Australia
On-site Full-time

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Experience Level

Experience

Qualifications

Key Responsibilities:Client Communication: Serve as a primary contact for clients, managing phone inquiries and follow-ups in a professional manner. SMSF Administration: Assist the team with daily SMSF-related administrative tasks. Qualifications:Strong communication skills, both verbal and written. Detail-oriented with a commitment to accuracy. Ability to work independently as well as part of a team. Prior experience in client service or administration is an advantage.

About the job

BlueRock, based in Melbourne, is a B-Corp certified firm recognized as a Great Place to Work. The company values camaraderie, personal growth, and meaningful work, aiming to create a workplace where people enjoy their roles and feel inspired by their colleagues.

Recognition and Culture

  • B Corp Certification
  • Certified Great Place to Work 2025
  • Ranked #24 in the Australian Financial Review Top 100 Accounting Firms 2024

Recent team feedback highlights that:

  • 88% feel they have significant responsibility
  • 87% feel comfortable being themselves
  • 83% find it easy to communicate with management

Role overview

The Client Service Administrator supports the Specialist Advisory Team, with a focus on SMSF administration. This role is well suited to someone who enjoys hands-on work, manages tasks independently, and solves problems without needing close supervision.

Daily responsibilities include frequent client communication by phone. Professionalism, approachability, and prompt responses are important. Attention to detail and a strong commitment to client service are essential for success in this position.

The Accounting Team

BlueRock Accounting is the largest team within the company and plays a central role in the broader entrepreneurial community. The team works closely with business owners, providing advisory solutions and tax accounting services. Embracing innovation and automation allows the team to focus on solving client problems rather than repetitive tasks.

About the-blue-rock

BlueRock is a dynamic and innovative firm dedicated to providing exceptional client service. Recognized for our commitment to excellence, we foster a culture that prioritizes fun, growth, and community impact. With our B-Corp certification and accolades as a Great Place to Work, we stand out as a leader in our field.

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