About the job
Proxymity connects global publicly listed companies with their shareholders, making investor communications more efficient. The platform delivers real-time, transparent information to support Proxy Voting and Asset Servicing. Staying current with regulatory changes is central to the service. Supported by major players in the financial sector, Proxymity continues to expand and address complex needs across the investor landscape.
Role overview
The Client Service Associate joins the Melbourne team, focusing on high-quality support for a growing group of clients and partners. As Proxymity grows, this role may expand to include new projects and additional responsibilities.
What you will do
- Act as the primary contact for clients and internal teams.
- Handle client inquiries, ensuring responses meet established service level agreements (SLAs).
- Develop and sustain strong relationships with clients and stakeholders to build trust and cooperation.
- Review recurring questions to find root causes and recommend effective solutions.
- Organize and monitor current and upcoming workloads.
- Prioritize daily tasks with attention to client needs.
- Collaborate with global operations and other internal teams.
- Evaluate current processes and suggest improvements where appropriate.
- Identify ways to enhance both processes and the platform.
- Take part in improvement initiatives and operational testing to support change.
Location
This role is based in Melbourne, Victoria, Australia.
