About the job
ABOUT US:
PolicyStreet Group is an innovative insurtech leader, delivering comprehensive digital insurance solutions to both businesses and consumers throughout Asia and Australia. We operate through diverse entities across key markets, excelling in insurance distribution, embedded insurance, and reinsurance services.
Partnering with over 40 global insurance and takaful providers, we offer a range of solutions including employee benefits, group insurance, and digital infrastructure that streamlines the insurance experience. Our impressive track record includes serving over 10 million customers with more than US$10 billion in sum insured. Recognized by the Financial Times and Statista as one of the Top 500 High-Growth Companies in Asia-Pacific for 2026, we were also awarded 'Most Disruptive Insurtech in Malaysia' at the Insurance Asia News (IAN) Country Awards for Excellence 2025.
WHAT YOU’LL DO:
- Efficiently process insurance claims in accordance with company policies and procedures.
- Thoroughly review claim documentation, assess coverage, and validate claims.
- Engage effectively with policyholders, sales teams, partners, TPAs, and insurance companies to gather essential information and documentation.
- Professionally manage customer interactions across various channels (calls, WhatsApp, emails, meetings) to provide timely and empathetic updates.
- Deliver proactive and courteous assistance to policyholders regarding claims inquiries and service requests.
- Establish and nurture strong client relationships by managing expectations and ensuring a smooth customer journey throughout the claims process.
- Investigate and evaluate claims to ensure compliance with policy terms while prioritizing customer experience.
- Maintain accurate and current records of claims and services, ensuring consistency in communications.
- Work collaboratively with internal teams and external partners to resolve escalated cases and achieve favorable outcomes for clients.
- Stay informed on industry regulations, trends, and best practices related to claims processing and customer service.
- Contribute to initiatives aimed at improving processes for enhanced operational efficiency and customer satisfaction.
