company

Client Success Lead

ThoughtFullKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
On-site Full-time

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Experience Level

Manager

Qualifications

We are looking for candidates who possess strong leadership skills, a passion for mental health, and a proven track record in client success or account management. The ideal candidate should have excellent communication skills, be data-driven, and exhibit a proactive approach to problem-solving.

About the job

About ThoughtFull:

ThoughtFull is a digital mental health company backed by Temasek, dedicated to delivering comprehensive mental healthcare solutions accessible to everyone through insurers and employee benefits. With our innovative app, ThoughtFullChat (TFC), we empower individuals to take charge of their mental wellbeing, providing resources ranging from self-guided learning to personalized coaching with mental health professionals via text, video, or in-person sessions. We believe that healthier employees contribute to more engaging and productive workplaces.

Our mission is to prioritize mental health for all, every day. This ambitious vision drives us, and with a team willing to Dream Audaciously, Do ThoughtFully, we are confident in making this aspiration a reality. If you are passionate about making a significant impact and striving for excellence in your work, we invite you to join our team!

Role Overview: Client Success Lead

Your Primary Responsibilities:

  • Team Leadership: As the lead, you will be responsible for driving team performance and reaching established targets. Balance direct project involvement with guiding, empowering, and delegating responsibilities to your team members.
  • High-Performance Team Building: Create and manage a high-performing team that consistently delivers exceptional service and care to our clients.
  • Process Optimization: Develop and refine process flows to enhance operational efficiency and scalability.
  • Product Knowledge: Quickly learn and demonstrate in-depth product knowledge to better serve our clients. Actively contribute to product improvement initiatives.
  • Client Engagement Programs: Design and implement activation and engagement plans in collaboration with internal teams to boost client education and engagement, ensuring a measurable impact tailored to client needs.
  • Data-Driven Decision Making: Analyze micro-level data and insights to inform strategies that foster client growth and retention.

About ThoughtFull

ThoughtFull is a forward-thinking mental health company focused on utilizing technology to enhance mental well-being. Our comprehensive approach caters to diverse needs, ensuring that mental health support is accessible and effective for everyone.

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