Client Support Specialist (Workplaces - B2B)

ClipboardRemote (Jamaica)

Remote Full-time

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Experience Level

Entry Level

Qualifications

Strong commitment to customer satisfaction, excellent communication skills in English, proactive approach to problem-solving, high level of accountability and professionalism.

About the job

Our Mission at Clipboard:

At Clipboard, we are dedicated to empowering individuals to ascend the socioeconomic ladder. Our innovative app-based marketplace bridges the gap between professionals and workplaces, facilitating on-demand shift bookings and providing organizations with immediate access to talent. By doing so, we enhance lives through career growth and financial opportunities.

About Us:

Clipboard is a dynamic Series C marketplace at the forefront of the Long Term Care sector, with plans to expand into diverse fields such as Dental Offices and Educational Institutions. We are recognized as a YC Top Company, boasting a global team of over 700 remote professionals. Since achieving profitability in 2022, we have successfully filled millions of shifts across various partner workplaces in the US, catering to tens of thousands of professionals annually. Join us as we strive to grow further and enhance the services we provide to both professionals and organizations. For more insights about our team, visit our website here.

Role Overview:

This is not your typical call center position; as a B2B Client Support Specialist, you will be the key point of contact for our esteemed workplace clients. Your primary responsibilities will include proactively addressing client concerns, preventing churn, and ensuring a flawless customer experience. We are seeking motivated, customer-oriented individuals who thrive in a dynamic environment.

The role is inclusive of candidates from all backgrounds, with a focus on your capability to professionally engage with business clients and adeptly resolve their issues. No specific degree is necessary.

Key Success Factors:

Customer-Centric Approach: You are genuinely passionate about assisting clients and take ownership of their challenges.
Exceptional Communication Skills: Proficient English communication (both verbal and written) is essential for success in this role.
Proactive Problem Solver: You don’t just follow predetermined scripts; you engage in critical thinking and develop long-term solutions for clients.
Strong Accountability: We appreciate individuals who maintain high standards and consistently achieve results.

Main Responsibilities:

Provide exceptional support to workplace clients, ensuring a positive experience.
Identify and resolve client issues promptly and effectively.
Collaborate with internal teams to enhance client satisfaction.
Monitor client interactions to prevent churn and promote retention.

About Clipboard

Clipboard is a rapidly expanding Series C marketplace revolutionizing the Long Term Care sector and branching into several new fields. With a global team of over 700 remote professionals, we are dedicated to improving lives through innovative solutions and have been profitable since 2022. Join us as we continue to empower professionals and organizations alike.

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