About the job
Join Tarro as a Client Technology Manager
At Tarro, we create innovative solutions designed to alleviate the operational challenges faced by small brick-and-mortar restaurants. Our mission is to empower these businesses by offering a seamless connection to their customers through a diverse ecosystem of products, including AI-driven order management, delivery solutions, payment processing, and point-of-sale software. We blend cutting-edge technology with the human touch to address the real-world challenges that small business owners encounter.
We are deeply committed to our customers' success, believing that when they thrive, so do we. Despite the U. S. restaurant industry being a $1 trillion market, it remains largely underserved by technology. While larger chains can invest in costly solutions, we aim to provide affordable access to the same technology for small restaurant owners.
Having achieved profitability for nearly a decade, we have experienced an impressive 5x revenue growth over the past four years. Following our latest fundraising round in mid-2022, which valued us at $450M, we have seen significant advancements in customer acquisition, product development, and team expansion. Thousands of dedicated restaurants trust Tarro to help them succeed, collectively serving nearly 20 million customers. We are honored to be recognized as one of Built In’s top companies to work for in 2023.
To explore our culture, values, and how you can contribute to the success of local restaurants, visit us here!
What We’re Seeking
We are in search of a Client Technology Manager to lead and expand our Client Tech team. This role balances hands-on operations with strategic oversight, with approximately equal emphasis on both aspects.
The Client Tech team is responsible for onboarding and providing technical support to restaurants utilizing our platform. You will manage a team of 10 to 15 individuals, overseeing every aspect of the team: from personnel management and process optimization to quality assurance and functional evolution.
As we launch new products (including POS and Payment Terminals), venture into new restaurant verticals, and grow our client base, we seek a proactive leader who is eager to build rather than merely maintain operations.
Your Responsibilities
Oversee daily operations. Handle escalations, conduct quality audits, perform one-on-one meetings, manage hiring, and oversee performance evaluations. When challenges arise, you will be actively involved in problem-solving.
Develop team capabilities. Mentor your team members and facilitate their professional growth to enhance team performance.
Drive strategic initiatives. Collaborate with cross-functional teams to align client technology objectives with company goals.
