companyPHMG logo

Cloud Telephony Technician

PHMGManchester
On-site Full-time £32K/yr - £36K/yr

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

Qualifications: Candidates should possess a strong background in cloud telephony implementation, demonstrating proficiency in technical consulting and project management. Familiarity with various telephony platforms and a proven track record of enhancing client experiences through innovative solutions are essential.

About the job

Role: Cloud Telephony Technician

Location: Manchester

Hours: Monday – Friday 1.00pm – 10pm GMT

Salary: £32k base, £36k OTE

Role Summary & Purpose

As a Cloud Telephony Technician at PHMG, you will play a crucial role in consulting with clients about their cloud telephony systems, delivering innovative solutions that enhance efficiency and improve the caller experience. Your responsibilities will include presenting comprehensive solutions to clients, overseeing the full project lifecycle from initial concept to live deployment. You will serve as the primary point of contact for clients throughout the project, addressing inquiries and providing proactive solutions.

Your role involves creating detailed call flow maps, providing system insights, and suggesting audio and system features that enhance the caller journey. Proficiency in multiple telephony platforms is highly desirable.

You will take charge of implementing projects, ensuring that your proposed solutions are executed effectively. Collaborating with the account manager, you will manage the post-sale technical delivery of projects, developing relevant materials for your needs. Our projects undergo a multi-stage process to ensure seamless activation, which you will document for future reference.

Additionally, you will support the Pre-Sale team with technical system capabilities, assist with escalated implementation tasks, and contribute to the enhancement of our KnowledgeBase. During peak periods, you may be called upon to assist other departments as needed.

Responsibilities:

  • Consult with clients to identify alternative solutions for their telephony setup
  • Create comprehensive, client-friendly call flow maps
  • Ensure accurate and controlled implementation and testing of projects upon going live
  • Provide technical support to account management teams
  • Offer training and assistance with complex casework

Required Experience:

  • Experience in implementation roles involving cloud telephony or similar technologies
  • Proficient technician experienced with various portal-based telephony systems
  • Key accounts experience is preferred
  • Ability to communicate, support, and consult with clients and account management via phone or email
  • Experience in an office-based environment

About PHMG

PHMG is a leading provider of audio branding and telephony solutions, dedicated to enhancing the customer experience through innovative technology. Our commitment to excellence and client satisfaction drives our success.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.