Complaints Officer at Lendable | London/Kent

About LendableLendable is dedicated to creating the world’s most innovative technology to empower individuals in obtaining credit and maximizing savings. We are rapidly establishing ourselves as a leading fintech company with remarkable achievements:Recognized as one of the UK’s emerging unicorns with a dedicated team of over 700 professionalsAmong the fastest-growing technology firms in the UKAchieved profitability since 2017Supported by esteemed investors including Balderton Capital and Goldman SachsHighly rated by customers with exceptional reviews (4.9 across thousands of reviews on Trustpilot)We have successfully redesigned the three primary consumer finance products: loans, credit cards, and car finance. Our mission is to deliver funds to our customers in minutes rather than days.As we continue to expand, we are targeting the two largest Western markets (the UK and US), where trillions of dollars in financial products reside with traditional banks using outdated systems and cumbersome processes.Why Join Us?Take charge of a wide range of responsibilities. From your first day, you will be entrusted with making impactful decisions that steer Lendable’s growth and success.Collaborate with exceptional teams of resourceful individuals who are committed to solving challenges and discovering innovative solutions that surpass conventional methods.Develop cutting-edge technology in-house, leveraging new data sources, machine learning, and AI to automate processes and enhance efficiency.Role OverviewLendable is transforming the credit card landscape by making financial tools accessible and user-friendly. Our Mobile-App-first credit card empowers customers to enhance their credit scores while fulfilling their spending and borrowing needs sustainably.We are in search of a data-driven, commercially savvy Senior Strategy Analyst to help us accelerate product growth and scale. This role requires addressing high-impact business challenges across various disciplines.

Join Lendable as a Senior Product Analyst, where you will play a pivotal role in shaping our product strategy and driving data-driven decision making. You will work closely with cross-functional teams to analyze market trends, enhance product features, and deliver insights that propel our business forward.

About LendableLendable is dedicated to revolutionizing how individuals access credit and savings. As one of the UK's prominent fintech companies, our journey has been remarkable:Recognized as one of the UK's newest unicorns with over 700 talented professionals.Ranked among the fastest-growing technology firms in the UK.Achieved profitability since 2017.Supported by leading investors such as Balderton Capital and Goldman Sachs.Highly rated by customers, boasting a stellar 4.9 rating on Trustpilot from thousands of reviews.To date, we have completely reimagined the Big Three consumer finance products: loans, credit cards, and car finance. Our innovative approach ensures customers receive funds in minutes rather than days.As we continue to expand, we're targeting the largest Western markets (UK and US) where trillions of dollars in financial products are managed by traditional banks with outdated systems and cumbersome processes.Join Us If You Want ToTake ownership of significant responsibilities from day one, with the autonomy to make impactful decisions that steer Lendable's success.Collaborate with exceptional individuals in small teams dedicated to innovative problem-solving and finding smarter solutions.Develop cutting-edge technology in-house by leveraging new data sources, machine learning, and AI for efficient operations.About the RoleWe are on the lookout for a seasoned Senior Marketing Analyst to lead marketing and growth analytics in our rapidly evolving multi-product application. As Lendable expands its offerings in lending and other financial services, the complexity and volume of data-driven decisions have increased significantly. This role is pivotal in uncovering insights that will enhance our customer acquisition strategies and drive product innovation, overseeing both digital and non-digital channels across various products.

About LendableLendable is on a mission to develop cutting-edge technology designed to empower individuals to access credit and save money effectively. As one of the UK's emerging fintech leaders, we have achieved remarkable milestones:Recognized as one of the UK’s newest unicorns with a dedicated team of over 700 professionals.Ranked among the fastest-growing technology companies in the UK.Achieved profitability since 2017.Supported by prestigious investors such as Balderton Capital and Goldman Sachs.Praised by customers, boasting exceptional ratings (4.9 out of 5 based on thousands of reviews on Trustpilot).We have revolutionized the Big Three consumer finance products—loans, credit cards, and car finance—enabling our customers to receive funds within minutes, not days.Our growth trajectory is impressive, with ambitious plans to penetrate the two largest Western markets, the UK and the US, where traditional banks offer outdated financial products and cumbersome processes.Join Us if You Want ToTake ownership across a diverse range of responsibilities, making impactful decisions from day one that influence Lendable's success.Collaborate with exceptional teams, known for their resourcefulness in problem-solving and innovation.Develop cutting-edge technology in-house, leveraging new data sources, machine learning, and AI to optimize our operations.About The RoleWe are seeking a detail-oriented Senior Credit Risk Analyst to drive meaningful enhancements in our consumer finance products within the UK or US markets. This position is perfect for an individual who is data-savvy, proficient in coding, and passionate about tackling complex challenges.As part of a collaborative and ambitious team, your contributions will directly influence strategic decisions and elevate our portfolio's performance.

About LendableLendable is dedicated to revolutionizing the way individuals access credit and save money. As one of the UK's most innovative fintech companies, we are poised for remarkable growth:Recognized as one of the UK’s newest unicorns with a growing team of over 700 dedicated professionals.Ranked among the fastest-growing tech companies in the UK.Achieved profitability since 2017.Supported by top-tier investors, including Balderton Capital and Goldman Sachs.Highly rated by customers, boasting an impressive 4.9 rating on Trustpilot based on thousands of reviews.We have successfully reimagined the Big Three consumer finance products: loans, credit cards, and car finance, delivering funds to our customers in minutes rather than days.As we embark on an ambitious journey to capture the largest Western markets (UK and US), we are committed to challenging traditional banks with their outdated systems and cumbersome processes.Why Join Us?Embrace ownership across a diverse range of responsibilities. From day one, your decisions will significantly influence Lendable's trajectory and success.Collaborate within small teams of exceptional individuals, united in their resourcefulness to solve challenges and innovate beyond the status quo.Develop cutting-edge technology in-house, leveraging new data sources, machine learning, and AI to optimize processes.About the RoleWe are seeking a dynamic and experienced Senior Product Analyst to lead product analytics for our rapidly evolving multi-product app. In this pivotal role, you will uncover insights that directly influence and enhance our Zable app, utilized by over 1 million customers on both iOS and Android platforms. Your contributions will play a crucial role in shaping our product strategy and enriching the user experience.You will be the primary analytical authority for the Zable app, overseeing the entire experimentation lifecycle and impacting decisions related to user experiences.

About LendableLendable is dedicated to revolutionizing the way individuals access credit and save money. As one of the fastest-growing fintech companies in the UK, we have quickly established ourselves as a leader in the industry.Recognized as a unicorn with a talented team of over 700 professionals.Consistently ranked among the fastest-growing technology companies in the UK.Achieved profitability since 2017.Supported by top investors, including Balderton Capital and Goldman Sachs.Highly rated by customers, boasting a 4.9 rating across tens of thousands of reviews on Trustpilot.We have revamped the Big Three consumer finance products: loans, credit cards, and car finance. Our mission is to expedite the process, providing our customers with funds in minutes rather than days.As we continue to expand, we are targeting the two largest Western markets (UK and US) where traditional banks still rely on outdated systems and cumbersome processes.Join Us If You Want ToTake ownership of significant projects from day one, making impactful decisions that steer the direction and success of Lendable.Collaborate with exceptional colleagues in small teams, working together to creatively solve problems and innovate beyond the status quo.Develop cutting-edge technology in-house, leveraging data sources, machine learning, and AI to automate complex tasks.About the RoleWe are in search of a seasoned Senior Product Data Scientist to spearhead product analytics for our dynamic multi-product app. In this influential position, you will uncover insights that drive the enhancement of our Zable app, impacting over 1 million users on both iOS and Android. Your contributions will significantly inform product strategy and elevate the core user experience.

About LendableLendable is dedicated to revolutionizing technology that empowers individuals to access credit and save money. We are rapidly establishing ourselves as one of the foremost fintech companies globally, achieving remarkable milestones:Recognized as one of the UK's newest unicorns with a vibrant team of over 700 innovators.Ranked among the fastest-growing tech enterprises in the UK.Profitable since 2017.Supported by esteemed investors, including Balderton Capital and Goldman Sachs.Highly rated by customers, boasting a 4.9-star rating across thousands of reviews on Trustpilot.To date, we have redefined the Big Three consumer finance products: loans, credit cards, and car finance. Our innovative approach allows us to deliver funds to our customers in minutes rather than days.As we continue to expand, we are targeting the two largest Western markets (UK and US), which hold trillions of dollars in financial products managed by legacy banks with outdated systems and cumbersome processes.Join Us If You Want ToTake ownership of a diverse range of responsibilities, making impactful decisions that shape the future of Lendable from day one.Collaborate in small teams of exceptional talent, consistently finding smarter solutions to complex challenges.Develop cutting-edge technology in-house, leveraging new data sources, machine learning, and AI to streamline processes.About the RoleWe are thrilled to announce an opening for a Senior Data Scientist to join our team! This role is ideal for individuals with a strong background in building predictive models, particularly in credit, lending, or related financial services sectors. As a leader in real rate risk-based pricing, Lendable provides consumers with unparalleled transparency and assurance at the application stage. Data Science is central to our unique selling proposition, as we develop credit risk models to underwrite loan and credit card offerings.You will have the opportunity to work with the latest machine learning techniques and access a wealth of rich data resources to drive our analytics efforts forward.

About LendableLendable is on an ambitious journey to create the world's leading technology for enabling access to credit and facilitating savings. We are rapidly emerging as one of the foremost fintech firms globally, with a remarkable trajectory:Recognized as one of the UK's newest unicorns, our talented team exceeds 700 individuals.We are among the fastest-growing tech companies in the UK.Achieved profitability since 2017.Supported by prestigious investors such as Balderton Capital and Goldman Sachs.Adored by customers, boasting top reviews (4.9 stars across thousands of reviews on Trustpilot).To date, we have reimagined the Big Three consumer finance products from the ground up: loans, credit cards, and car finance. Our innovative approach ensures that customers receive funds within minutes instead of days.With our rapid growth, we are poised to tackle the two largest Western markets (UK and US), where vast financial assets are managed by traditional banks with outdated systems and cumbersome processes.Why Join Us?Embrace ownership across diverse responsibilities. From day one, you will have the autonomy to make impactful decisions that shape Lendable's success.Collaborate with exceptional teams who are committed to resourcefulness in solving problems and developing innovative solutions.Develop cutting-edge technology in-house, utilizing advanced data sources, machine learning, and AI to optimize our processes.About the RoleWe are thrilled to welcome a new Data Scientist to our dynamic team! As a leader in real rate risk-based pricing, Lendable provides consumers with clear insights and product assurance during the application process. Data Science is integral to this unique selling proposition, crafting robust credit risk models for our loan and credit card offerings.You will leverage the latest machine learning methodologies alongside a comprehensive data repository to construct market-leading risk models.

About LendableLendable is dedicated to creating the finest technology to empower individuals in obtaining credit and managing their finances effectively. We are rapidly establishing ourselves as a leader in the fintech sector with significant momentum:Recognized as one of the UK’s newest unicorns, our team comprises over 700 talented professionals.Ranked among the fastest-growing tech companies in the UK.Achieved profitability since 2017.Supported by premier investors, including Balderton Capital and Goldman Sachs.Praised by our customers, with exceptional ratings (4.9 based on thousands of reviews on Trustpilot).To date, we have reimagined the three primary consumer finance products: loans, credit cards, and car finance. Our goal is to provide funds to our customers within minutes rather than days.As we continue to grow, we are targeting the two largest Western markets (the UK and US), where substantial financial assets are managed by large banks with outdated systems and cumbersome processes.Join Us If You Want ToTake ownership of significant responsibilities. From day one, you will have the autonomy to make decisions that significantly influence Lendable's trajectory and success.Collaborate with small teams of exceptional individuals who are resourceful in solving challenges and discovering innovative solutions.Develop top-tier technology internally, leveraging new data sources, machine learning, and AI to minimize manual workloads.About the RoleWe are in search of an accomplished Lead Product Data Scientist to spearhead product analytics for our rapidly evolving multi-product application. In this influential role, you will be instrumental in deriving insights that enhance our Zable app, utilized by over 1 million customers on both iOS and Android platforms. Your insights will have a direct impact on product strategy and enhance the core user experience.

Join lendable as a Treasury Manager and be a pivotal part of our financial strategy. In this role, you will oversee cash management, liquidity forecasting, and risk mitigation strategies. Your expertise will ensure that our financial assets are managed responsibly, enabling our organization to thrive in a competitive market.

About LendableAt Lendable, we are dedicated to revolutionizing the financial technology landscape to empower individuals with accessible credit solutions and savings opportunities. Our journey has positioned us as one of the leading fintech firms globally, and we are proud of our achievements:Recognized as one of the UK's newest unicorns, boasting a dynamic team of over 700 professionalsRanked among the fastest-growing tech enterprises in the UKAchieved profitability since 2017Supported by leading investors such as Balderton Capital and Goldman SachsHighly rated by customers, with an impressive 4.9 score across tens of thousands of reviews on TrustpilotWe have successfully redefined the traditional finance products, including loans, credit cards, and car finance, enabling our customers to receive funds within minutes instead of days.As we expand further, we are targeting the two largest Western markets (UK and US), where trillions of dollars in financial products are currently managed by large banks with outdated systems and cumbersome processes.Join Us If You Aspire ToTake ownership of a wide range of responsibilities. You will have the autonomy to make impactful decisions that shape the future and success of Lendable from day one.Collaborate within small teams of exceptional talent, who are committed to problem-solving and innovating beyond conventional methods.Develop top-tier technology in-house, leveraging new data sources, machine learning, and AI to streamline processes.About the RoleWe seek a seasoned Senior Marketing Scientist to spearhead marketing and growth analytics within our rapidly evolving multi-product application. As Lendable continues to scale its offerings across lending, engagement features, and additional financial services, the complexity and volume of data-driven decisions have surged. This pivotal role will unlock insights that enhance acquisition efficiency and drive product innovation, managing the full spectrum of digital and non-digital channels across various products.

Join Lendable’s MissionLendable is dedicated to revolutionizing the credit landscape by creating cutting-edge technology that empowers individuals to access credit and save money effectively. As one of the UK’s newest unicorns, we are rapidly establishing ourselves among the fastest-growing fintech companies.With a dynamic team of over 700 professionals, we have been profitable since 2017 and are supported by esteemed investors including Balderton Capital and Goldman Sachs. Our customer satisfaction speaks volumes, boasting a remarkable rating of 4.9 from tens of thousands of reviews on Trustpilot.Having successfully reconstructed the Big Three consumer finance products—loans, credit cards, and car finance—we are committed to providing our customers with quick access to funds. Our vision extends to expanding into major markets like the UK and US, targeting outdated banking systems and improving user experiences.Why You Should Join UsOwnership: Take charge from day one and influence Lendable’s trajectory.Exceptional Teams: Collaborate with a small group of innovative individuals dedicated to solving complex challenges and improving existing solutions.In-House Technology: Develop top-tier technology using machine learning and AI to optimize processes and enhance efficiency.Role OverviewWe are in search of a hands-on AI Engineer to bolster our Internal Automation team. Your role will focus on enhancing the efficiency of various internal teams, including Finance, Compliance, Product, and QA, through the development of AI-driven tools and automated workflows. Working within a compact team of four engineers and one project manager, you will play a vital role in streamlining operations, minimizing friction, and allowing colleagues to devote more time to high-priority tasks.

Join Lendable on Our MissionLendable is dedicated to revolutionizing the way people access credit and save money with cutting-edge technology. As one of the leading fintech companies globally, we have made remarkable strides:Recognized as one of the UK’s newest unicorns, with a dynamic team exceeding 700 members.Ranked among the fastest-growing tech companies in the UK.Maintained profitability since 2017.Supported by prestigious investors such as Balderton Capital and Goldman Sachs.Highly rated by our customers, boasting a 4.9 rating on Trustpilot from thousands of reviews.To date, we have completely reimagined the Big Three consumer finance products: loans, credit cards, and car finance. Our goal is to deliver funds to our customers in minutes rather than days.As we expand rapidly, we are setting our sights on the two largest Western markets (the UK and US), where trillions of dollars in financial products are managed by traditional banks utilizing outdated systems and cumbersome processes.Your Opportunity to Make an ImpactEmbrace Ownership: You will have the authority to make decisions that significantly influence the trajectory and success of Lendable from day one.Collaborate with Talented Teams: Work alongside exceptional individuals who are driven to solve problems and innovate beyond conventional solutions.Develop Cutting-Edge Technology: Build state-of-the-art solutions internally, leveraging new data sources, machine learning, and AI to optimize processes.About the Role:We are excited to welcome a Senior Kotlin Engineer to our expanding team. This role offers a unique opportunity to contribute fresh insights and expertise to our design discussions, aiding in the development of sophisticated solutions to complex engineering challenges during our growth phase. Our tech team, currently comprising around 80 skilled professionals, has been pivotal in transforming the finance landscape with our next-generation lending platform.

About LendableAt Lendable, our mission is to create unparalleled technology solutions that empower individuals to access credit and save money effectively. As one of the fastest-growing fintech companies in the UK, we have made significant strides since our inception:Recognized as one of the UK's newest unicorns with a dynamic team of over 700 talented individuals.Ranked among the top tech companies in rapid growth.Achieved profitability since 2017.Supported by esteemed investors such as Balderton Capital and Goldman Sachs.Highly rated by customers, boasting a 4.9 rating from tens of thousands of reviews on Trustpilot.We have successfully redesigned and improved the Big Three consumer finance products: loans, credit cards, and car finance, allowing our customers to receive funds in minutes rather than days.As we continue to expand, our focus is on penetrating the two largest Western markets (the UK and the US), where trillions of financial products are tied up in outdated banking systems.Join Our Team If You Want ToTake ownership of your work from day one, making impactful decisions that influence the trajectory and success of Lendable.Collaborate with a team of exceptional individuals who are determined to solve problems and develop innovative solutions.Leverage cutting-edge technology, incorporating new data sources, machine learning, and AI to streamline processes.About the RoleWe are searching for an experienced Lead Product Analyst to spearhead product analytics within our rapidly evolving multi-product application. In this influential role, you will uncover critical insights that enhance our Zable app, utilized by over 1 million customers on both iOS and Android platforms. Your analytical expertise will directly impact product strategy and significantly improve our core user experience.As the primary analytical advocate for our Zable app, you will manage the entire experimentation lifecycle, influencing user experience decisions and driving product enhancements.

About LendableLendable is dedicated to creating cutting-edge technology that empowers individuals to secure credit and save money effectively. As one of the UK’s newest unicorns, our dynamic team of over 700 is driving growth in the fintech sector:Recognized as one of the fastest-growing tech companies in the UK.Achieved profitability since 2017.Supported by prominent investors, including Balderton Capital and Goldman Sachs.Highly rated by customers, boasting an impressive 4.9 rating across thousands of reviews on Trustpilot.To date, we have reimagined three major consumer finance products: loans, credit cards, and car finance. Our commitment is to deliver funds to our customers within minutes, rather than days.As we expand, we are targeting the two largest Western markets (the UK and US), where vast amounts of financial products are still managed by traditional banks with outdated systems and cumbersome processes.Join Us If You Want ToTake ownership of a broad scope of responsibilities, making impactful decisions that shape the future of Lendable from day one.Collaborate with a small team of exceptional individuals who are resourceful and innovative in solving problems and challenging the status quo.Develop top-tier technology in-house, utilizing new data sources, machine learning, and AI to automate and optimize processes.About the RoleWe are seeking a proactive AI Engineer to join our Internal Automation team at Lendable, aimed at enhancing operational efficiency across the organization.Your mission will be to empower internal teams—from Finance and Compliance to Product and QA—by creating AI-driven tools, integrations, and automated workflows. You will work closely with a compact team (4 engineers, 1 PM) focused on reducing friction, automating monotonous tasks, and allowing colleagues to dedicate more time to high-value activities.

About LendableLendable is dedicated to revolutionizing the way individuals access credit and save money. As one of the UK’s newest unicorns, our innovative technology is reshaping the fintech landscape. We are a rapidly growing team of over 700 individuals, profitable since 2017, and backed by premier investors like Balderton Capital and Goldman Sachs. Our customer satisfaction is reflected in our outstanding reviews, boasting a 4.9 rating from tens of thousands of reviews on Trustpilot.We have redefined the Big Three consumer finance products: loans, credit cards, and car finance. Our mission is to deliver funds to our customers within minutes instead of days.As we expand into the UK and US markets, we aim to disrupt the traditional banking systems that rely on outdated processes.Join Us If You Want ToTake ownership of your role and make impactful decisions from day one.Collaborate within small, dynamic teams that prioritize innovative solutions.Develop cutting-edge technology in-house, leveraging new data sources and AI.The Role in BriefYou will provide critical support to our Chief Capital Officer and, as needed, assist our Chief Executive Officer and Chief Operating Officer. This is a diverse and fast-paced role that embodies the start-up ethos.Located in Shoreditch, you will be part of a welcoming and supportive team that shares a passion for innovation.

Join the Lendable TeamLendable is dedicated to crafting the most innovative technology to empower individuals in accessing credit and saving money. As one of the foremost fintech companies globally, we have made remarkable strides:Recognized as one of the newest unicorns in the UK with a vibrant team of over 700 professionals.Ranked among the fastest-growing tech firms in the UK.Achieved profitability since 2017.Supported by prestigious investors, including Balderton Capital and Goldman Sachs.Celebrated by customers with top ratings (4.9 stars across thousands of reviews on Trustpilot).We have successfully reinvented the Big Three consumer finance products—loans, credit cards, and car finance—ensuring that our customers receive funds within minutes rather than days.Our growth trajectory is steep, as we aim to capture the two largest Western markets (UK and US), where trillions of financial products are currently managed by outdated systems and cumbersome processes.Your OpportunityTake ownership from day one, making impactful decisions that influence Lendable’s future.Collaborate within small teams of exceptional talent, dedicated to solving challenges and innovating beyond conventional limits.Develop cutting-edge in-house technology utilizing new data sources, machine learning, and AI for operational efficiency.Role OverviewAs an Engineering Manager at Lendable, you will be part of a unique team of leaders who blend strategic insight with hands-on technical leadership and effective people management. You will play a central role in guiding our engineering teams while aligning projects with business objectives and fostering team development for sustained innovation and success.

Join Lendable's Innovative TeamLendable is on a transformative journey to develop the most advanced technology that empowers individuals to secure credit and save money efficiently. As one of the fastest-growing fintech companies in the UK, we are proud to have:Established ourselves as a unicorn with a talented team of over 700 professionals.Achieved profitability since 2017.Received backing from prestigious investors, including Balderton Capital and Goldman Sachs.Earned exceptional customer satisfaction ratings, holding a 4.9-star rating on Trustpilot.We have successfully reimagined the core consumer finance products: loans, credit cards, and car finance. Our mission is to expedite access to funds, ensuring customers receive money within minutes rather than days.As we scale our operations, we are targeting the two largest Western markets (UK and US) where traditional banks still use outdated systems and cumbersome processes.Your RoleWe are excited to invite a Senior Kotlin/JVM Engineer to our dynamic team. This position offers a unique opportunity to contribute your expertise and fresh perspectives to our design processes. You will play an integral role in crafting elegant solutions to complex engineering challenges within our innovative fintech platform. Join a tech-savvy team of around 80 engineers who are dedicated to reshaping the future of finance.

Join Lendable as a Strategy Analytics Manager and play a pivotal role in shaping our data-driven strategies. In this position, you will lead a team focused on analyzing market trends, customer behaviors, and operational efficiencies. Your insights will guide key business decisions and help drive our growth initiatives.As a key member of our management team, you will collaborate with various departments to ensure our strategies align with overall business objectives. You will utilize advanced analytical tools and methodologies to extract meaningful insights from complex datasets.