About the job
Biffa is seeking a Contracts Administrator based in High Wycombe. This position plays a key role in supporting contract operations and maintaining strong customer relationships through careful administration and collaboration across teams.
Role overview
The Contracts Administrator manages essential administrative tasks that keep customer contracts accurate and up to date. This includes setting up and amending contracts, updating customer records, and ensuring all changes are clearly communicated to site teams. The role also involves responding to customer queries with professionalism and meeting daily and weekly targets for database work.
Main responsibilities
- Maintain and update customer information in company databases with accuracy.
- Set up new contracts and amend existing services as needed.
- Respond to customer queries and requests, ensuring service standards are met.
- Collaborate with other departments to support customer satisfaction.
- Meet or exceed targets for database administration tasks.
- Communicate service changes clearly to site teams.
- Follow and uphold departmental best practices.
Requirements
- Strong attention to detail and accuracy, even under pressure.
- Professional, customer-focused approach and positive attitude.
- Reliable and adaptable, able to handle routine and changing situations.
- Willingness to learn and adapt in a busy setting.
Diversity and inclusion
Biffa values a workplace where diverse perspectives are welcomed. The company believes that inclusivity leads to better results for colleagues, customers, and stakeholders, and encourages creative thinking by fostering a culture open to different backgrounds and ideas.
