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Conversational AI Chatbot Developer at TTEC Digital | Austin, TX

TTEC DigitalAustin, TX
On-site Full-time

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Experience Level

Experience

Qualifications

To succeed in this role, candidates should possess strong technical development skills, a passion for AI technology, and the ability to work collaboratively within a team. Experience in call center technologies and AI software development is highly desirable.

About the job

Join TTEC Digital, where we empower our clients to create an exceptional work environment that prioritizes employee value and support. We believe that a remarkable customer experience begins with a motivated and engaged workforce.

We are seeking a skilled Conversational AI Chatbot Developer to spearhead the development, testing, and implementation of the NICE CXone AI software platform. This dynamic role requires hands-on technical expertise in designing and deploying the NICE Proactive AI Agent, alongside Omilia and Cognigy software solutions. Familiarity with various call center technologies such as NICE CXone, IVR/ACD systems, VoIP, Email, SMS, and Chat systems will be advantageous. Your key responsibilities will include developing cutting-edge features for the NICE Proactive AI product, conducting unit tests, performing code reviews, troubleshooting issues encountered during the QA process, supporting production environments, and collaborating with fellow developers in a team-oriented setting.

About TTEC Digital

At TTEC Digital, we are committed to transforming the customer experience by prioritizing employee engagement. Our vision fosters an environment where employees can excel and feel valued, leading to exceptional service delivery.

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