Executive Director of CCaaS at TTEC Digital | Austin, TX

TTEC DigitalAustin, TX

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

The ideal candidate will possess a deep understanding of customer experience design and implementation, with proven leadership and project management skills in CCaaS environments. Strong technical acumen and the ability to communicate complex technology concepts to diverse audiences are essential.

About the job

Join TTEC Digital, where we empower clients by fostering a culture where employees feel valued and supported, recognizing that an outstanding customer experience begins with an engaged workforce. Our mission is to create an environment where employees can truly excel and thrive.

As part of the TTEC Digital Genesys Partner Practice, a distinguished team of customer experience (CX) designers, consultants, engineers, and data scientists, we have been recognized as the Partner of the Year 14 times. With over 400 certifications, we possess the expertise to seamlessly integrate the Genesys platform, applications, and components into complex, multi-platform environments, delivering consistent results that enhance the customer experience.

In your role as the Executive Director of Professional Services for CCaaS, you will oversee projects and lead teams handling the most intricate Contact Center applications. Acting as the primary project owner, you will engage with clients to drive meaningful conversations. You will be an operational leader who comprehends the business implications of technology decisions, adeptly communicating their significance to both technical and non-technical stakeholders. Your responsibilities will include owning the software development lifecycle, transforming ideas into actionable solutions, and working collaboratively in both pre-sales and post-sales capacities. You will lead a team composed of engineers and solution architects.

Recognized as a thought leader in CX transformation, Process Automation, Digital Transformation, and Omnichannel technologies.
Collaborate across the organization and partner ecosystem to leverage the right resources and technologies for each opportunity.
Exemplary customer-facing presentation skills with a strong capability to direct implementation teams and projects.
Influence strategic opportunities to incorporate the most suitable technologies.
Exercise significant autonomy in determining objectives and approaches to client engagements.
Drive client leadership to establish overarching business relationships and engagement strategies, maintaining a client-centric focus while managing some internal functional matters and partner collaborations.
Possess existing knowledge and/or industry certifications in Webex Collaboration, Amazon Connect, Genesys Engage/Cloud, Zoom, Google CCAI, NICE CXone, Verint, Calabrio, CRMs, and process automation technologies.

About TTEC Digital

TTEC Digital is at the forefront of customer experience innovation, dedicated to transforming how businesses engage with their customers. Our award-winning team is committed to delivering exceptional service and creating lasting relationships through advanced technological solutions.

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Executive Director of CCaaS at TTEC Digital | Austin, TX

Experience Level

Qualifications

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About TTEC Digital

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