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CRM Project Manager

MedierWarsaw, PolandNew
On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:• Manage the end-to-end lifecycle of CRM projects, including planning, execution, monitoring, and delivery.• Enhance existing operational processes and contribute to the creation of new ones to boost team efficiency.• Oversee task tracking, Jira boards, workflows, priorities, and SLAs.• Foster cross-functional collaboration between CRM, Marketing, R&D, Analytics, Security, and other departments.• Lead meetings, gather requirements, document key decisions, and ensure follow-up actions are well-defined.• Prepare and maintain project documentation, onboarding materials, process guidelines, and knowledge bases in Confluence.• Collect, analyze, and organize information to aid decision-making and project reporting.• Assist in onboarding new team members and contribute to developing team training materials.• Aid in generating reports, presentations, and structured summaries for management and stakeholders.• Help build organizational clarity by minimizing project fragmentation, enhancing prioritization, and ensuring alignment between management objectives and execution.

About the job

At Medier, we transcend the conventional boundaries of a marketing agency by becoming true creative partners for our clients. Our diverse offerings, including digital and social media strategies, PR initiatives, influencer collaborations, SEO, programmatic advertising, and CRM, deliver a holistic suite of expert services. By marrying creativity with data-driven insights, we don’t just execute campaigns, we drive tangible results.
Our philosophy is straightforward: cultivate a diverse, passionate team and foster a culture that empowers you to deliver your best work. If this resonates with you, we would love to hear from you!

About the Role
We are on the lookout for a highly organized and proactive CRM Project Manager to become part of our dynamic CRM department. This role will provide vital support to a Senior CRM Project Manager and will play a crucial role in fostering structure, achieving operational excellence, and ensuring cross-team alignment within a fast-paced iGaming environment. As the CRM Project Manager, you will oversee CRM projects from inception to completion, ensuring process clarity, facilitating smooth communication, and assisting the team in executing tasks efficiently. This position is perfect for someone who thrives in dynamic settings, takes ownership, and is keen to make impactful operational improvements.

About Medier

Medier is more than just a marketing agency; we are your creative partners. We provide an extensive range of services that span digital strategies, social media marketing, public relations, influencer partnerships, SEO, programmatic advertising, and comprehensive CRM solutions, all aimed at delivering quantifiable results through a blend of creativity and analytical insights.

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