Customer Account Manager - Small and Medium Businesses

HackerRankHybrid in Santa Clara, CA

Hybrid Full-time $100K/yr - $125K/yr

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Experience Level

Entry Level

Qualifications

Who You AreYou possess 1-3 years of experience in a customer-facing role within a SaaS or technology setting such as account management, sales development, customer success, or sales support. You are organized, resilient, and comfortable managing multiple priorities.

About the job

The Customer Account Manager - Small and Medium Businesses role is based in Santa Clara, CA, with a hybrid work arrangement. This position suits early-career professionals interested in building a foundation in account management, customer renewals, and relationship management.

Role overview

This role manages a portfolio of SMB customers, guiding them through their journey with HackerRank. The focus is on ensuring consistent product adoption, smooth renewals, and a positive customer experience. The Customer Account Manager works closely with team members, follows established playbooks, and receives support from senior colleagues to drive retention and uncover straightforward expansion opportunities.

What you will do

Oversee a portfolio of SMB customers, applying defined adoption and renewal strategies to improve retention and satisfaction.
Conduct regular check-ins to help customers get value from the platform and address questions or issues proactively.
Support renewal conversations and standard contract processes, escalating complex matters as needed.
Act as a strategic advisor by leading discussions with customers and internal teams to remove barriers and speed up adoption.
Spot basic expansion or increased usage opportunities and partner with senior colleagues when appropriate.
Keep customer data, renewal tracking, and activity logs up to date in CRM tools.
Work with Sales, Product, and Support teams to deliver a consistent customer experience.

About HackerRank

HackerRank is a pioneering platform that empowers organizations to effectively hire and develop technical talent through skills-based assessments. Trusted by industry leaders, we are at the forefront of shaping the future of software development and workforce readiness.

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Strategic Customer Account Manager

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Full-time|$200K/yr - $250K/yr|Hybrid|Hybrid in Santa Clara

At HackerRank, we empower companies such as NVIDIA, Amazon, and Microsoft to recruit and enhance the skills of the next generation of developers based on their abilities rather than their backgrounds. Our platform is trusted by over 2,500 of the world's most innovative organizations to construct robust engineering teams equipped for future challenges.In a time where software development is increasingly collaborative between humans and AI, the definition of exceptional technical talent is evolving. We provide businesses with superior methods to identify and nurture next-generation skills.Our team at HackerRank values the significant impact of our work and is committed to meticulous details, ensuring our clients enjoy unparalleled success with our products. We adhere to high standards and act with urgency to achieve remarkable outcomes.About the RoleWe are in search of an Enterprise Customer Account Manager who will cultivate relationships with our most strategic customers. You will guide them throughout their journey—from onboarding to expansion—fostering measurable business results and long-term success. This role combines strategic insight, execution, and deep relationship management: you will be the leader for your accounts, coordinating internal and customer teams, addressing challenges, and ensuring each client achieves significant results with HackerRank.What You’ll DoMaintain a comprehensive understanding of HackerRank's products and services, along with market trends and competitive dynamics.Manage your Book of Business (BoB), driving adoption, retention, and growth through strong partnerships and measurable results.Develop and implement account strategies that align customer goals with HackerRank’s mission, ensuring long-term value and growth.Build trusted relationships with executive sponsors and technical leaders, integrating HackerRank into their hiring and workforce strategies.Lead your accounts by coordinating internal and customer teams, removing obstacles, and expediting time-to-value.Conduct proactive engagement activities, including quarterly business reviews (QBRs), success check-ins, and executive assessments.Establish mutually beneficial commercial agreements that encourage long-term growth and customer satisfaction, balancing value realization with business development.Maintain precise forecasts, health metrics, and growth pipelines while ensuring seamless transitions and clear reporting.Who You ArePossess 5+ years of experience in SaaS enterprise account management, preferably in rapidly growing environments.

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Customer Account Manager - Small and Medium Businesses

HackerRank

Full-time|$100K/yr - $125K/yr|Hybrid|Hybrid in Santa Clara, CA

HackerRank helps organizations such as NVIDIA, Amazon, and Microsoft hire and develop technical talent by focusing on skills. More than 2,500 companies worldwide use HackerRank’s platform to build engineering teams ready for tomorrow’s challenges. As software development evolves, HackerRank provides solutions that help companies identify and nurture new technical abilities. The Customer Account Manager - Small and Medium Businesses role is based in Santa Clara, CA, with a hybrid work arrangement. This position suits early-career professionals interested in building a foundation in account management, customer renewals, and relationship management. Role overview This role manages a portfolio of SMB customers, guiding them through their journey with HackerRank. The focus is on ensuring consistent product adoption, smooth renewals, and a positive customer experience. The Customer Account Manager works closely with team members, follows established playbooks, and receives support from senior colleagues to drive retention and uncover straightforward expansion opportunities. What you will do Oversee a portfolio of SMB customers, applying defined adoption and renewal strategies to improve retention and satisfaction. Conduct regular check-ins to help customers get value from the platform and address questions or issues proactively. Support renewal conversations and standard contract processes, escalating complex matters as needed. Act as a strategic advisor by leading discussions with customers and internal teams to remove barriers and speed up adoption. Spot basic expansion or increased usage opportunities and partner with senior colleagues when appropriate. Keep customer data, renewal tracking, and activity logs up to date in CRM tools. Work with Sales, Product, and Support teams to deliver a consistent customer experience.

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Senior Manager of Product Management, Data Protection

Pure Storage

Full-time|$217K/yr - $326K/yr|On-site|Santa Clara, California

Join us at the forefront of technology, where we are revolutionizing the data storage landscape. As a vital member of our team, you will leverage innovative strategies, grow alongside industry experts, and drive impactful change in the world of data protection.If you're prepared to embrace limitless opportunities and make a significant impact, we invite you to be part of our journey.THE ROLEAs the Senior Manager of Product Management for Data Protection, you will spearhead the strategic vision, operational execution, and team leadership for our critical data resilience solutions. You will operate at the nexus of enterprise storage, cybersecurity, and cloud operations, overseeing a high-performing team and influential work plans that guarantee the resilience of our global customers' data against evolving cyber threats. By fostering strategic partnerships across Engineering, the CTO office, and GTM teams, you will elevate our offerings beyond basic backup solutions and position Pure Storage as the premier leader in enterprise business continuity.WHAT YOU'LL DODirect the Data Resilience Roadmap: Establish and implement operational objectives for the Data Protection portfolio, emphasizing high-impact security features, automated recovery, and cloud-native integrations that provide distinct market advantages.Lead Category-Level Execution: Oversee the entire product lifecycle from ideation to scaling, setting clear KPIs for recovery time objectives (RTO), recovery point objectives (RPO), and product adoption.Build and Coach a High-Performing Team: Engage in active management and mentorship of a team of product managers, offering direction, setting clear development goals, and establishing evaluation criteria to foster exceptional performance.

May 2, 2026

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Feb 27, 2026

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Apr 17, 2015

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Senior Event Project Manager

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