Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Experience Level
Manager
Qualifications
Qualifications:Proven experience in customer analytics or related fields. Strong leadership skills with the ability to inspire and motivate a team. Excellent analytical and problem-solving abilities. Experience in data-driven decision-making processes. Effective communication and interpersonal skills. Understanding of customer success metrics and strategies.
About the job
Jobber is looking for a Customer Analytics Manager (Post-Sales) to join the Analytics & Insights team in Toronto. This position centers on using data to influence business decisions and improve the experience for small business customers after they purchase Jobber’s services.
Role overview
The Customer Analytics Manager leads a team focused on the post-sales journey. This includes onboarding, support, account management, engagement, retention, expansion, and overall customer value. The role blends people leadership, strategic collaboration, and hands-on analytical work to uncover what drives customer success at Jobber.
Key responsibilities
Manage and mentor analysts working on post-sales customer touchpoints.
Develop insights and analytics to support customer success after the sale.
Collaborate with teams across Jobber to encourage data-driven decisions.
Help shape strategies that improve engagement and retention for small business clients.
Team and reporting
This position is part of the broader Strategy & Analytics department, which connects data insights to all areas of Jobber’s operations. The Customer Analytics Manager reports to the Senior Manager, Customer Analytics.
About Jobber
Jobber is dedicated to helping small businesses thrive by revolutionizing service delivery through technology. Our platform empowers local home service businesses, allowing them to operate efficiently while enhancing their customers' experiences. We are proud to be recognized as a leader in innovation and growth in the tech industry.
Are you driven by the power of data to influence critical business decisions?Join Jobber as a Customer Analytics Manager in one of several specialized domains: Marketing Analytics, Post-Sales Analytics, or Strategic Analytics. While the foundational competencies outlined below are relevant across all roles, each position may call for specific experience or e…
Are you enthusiastic about utilizing data to influence significant product strategies?If so, Jobber could be your ideal workplace! We are on the lookout for a Product Analytics Manager to join our Strategy & Analytics team.At Jobber, our mission is to empower small businesses to thrive. We partner with local home service providers like plumbers, painters, and landscapers, revolutionizing service delivery through innovative technology. Jobber enables these businesses to efficiently quote, schedule, invoice, and collect payments, all while ensuring an exceptional customer experience. In today's fast-evolving business landscape, service delivery is transforming rapidly, and we are committed to providing our customers with the flexibility and power to manage their operations on their terms.Our culture, characterized by transparency, inclusivity, collaboration, and innovation, has earned accolades from Great Place to Work and Canada's Most Admired Corporate Cultures. Jobber is also featured in the Globe and Mail's list of Canada's Top Growing Companies, along with Deloitte Canada's Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ listings. With an executive team boasting over three decades of industry experience, we have made remarkable strides since our inception in 2011, but we are just getting started on our journey to deliver even more value to our customers for our customers.The Team:The Product Analytics team operates within the Analytics & Strategy department, serving as a vital decision-support system that integrates data, business insights, and technology across the organization. Our primary goal is to drive positive business outcomes throughout Jobber's ecosystem. The team collaborates closely with Product, Design, Engineering, and GTM stakeholders to ensure every critical decision is backed by robust analytical insights.We pride ourselves on being a curious and collaborative group. We engage in thoughtful discussions, share insights, and approach our work seriously while maintaining a light-hearted atmosphere. Individuals who thrive here are those who seek to understand the underlying reasons behind successes, rather than simply reporting outcomes.The Role:In this position, reporting to the Director of Product Analytics, the Product Analytics Manager will spearhead analytical initiatives aimed at enhancing Jobber’s subscription product offerings...
Are you excited about harnessing data to shape significant business strategies?Jobber is seeking a Senior Customer Analytics Manager to join our dynamic Analytics team.About Our Team:Our Analytics team is a vital part of the Strategy & Analytics department, serving as the internal consulting unit that bridges data insights with actionable business strategies across Jobber. We exist to influence positive business outcomes throughout the entire Jobber ecosystem.Your Role:As the Senior Customer Analytics Manager, you will report directly to the Senior Manager of Customer Analytics, acting as a key analytics partner within high-priority Customer Analytics areas.This position requires close collaboration with business leaders and cross-functional teams to enhance understanding of customer behaviors, assess business performance, identify growth opportunities, and recognize the factors that contribute to long-term customer value. The scope of your work may encompass acquisition, onboarding, lifecycle engagement, product adoption, monetization, retention, expansion, customer success, and other strategic customer areas, depending on business needs.You will spearhead impactful analytical initiatives throughout the customer journey, focusing on aspects such as funnel performance, customer segmentation, conversion rates, engagement metrics, product usage, retention strategies, operational efficiencies, and long-term value assessments.This position is an individual contributor leadership role rather than a people management role. While you will not directly supervise a team, you will be expected to lead through influence, manage key business domains, craft analytical roadmaps, mentor analysts, cultivate senior stakeholder relationships, and ensure that analytics initiatives translate into informed business decisions.The ideal candidate will possess robust business acumen, extensive analytical skills, and exceptional communication capabilities. They should excel at transforming ambiguous business challenges into structured analytical methodologies, formulating clear recommendations, and influencing decisions across multiple organizational levels.
Are you driven by a passion for automation and innovative IT systems?If so, Jobber is the ideal place for you! We are seeking a talented IT Systems Engineer II to join our dynamic Operations team!At Jobber, our mission is to empower small businesses to thrive. We partner with local home service providers—like plumbers, painters, and landscapers—to revolutionize service delivery through cutting-edge technology. With our platform, they can efficiently quote, schedule, invoice, and collect payments while ensuring a seamless and professional experience for their customers. As the landscape of small business operations evolves with technological advancements, we strive to equip our clients with the tools they need to succeed.Our culture, which champions transparency, inclusivity, collaboration, and innovation, has earned us recognition as a Great Place to Work, among Canada's Most Admired Corporate Cultures, and more. Jobber has also been featured on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With a leadership team boasting over thirty years of industry expertise, we have made significant strides since our inception in 2011, yet we are just beginning to unlock our full potential for our customers here.The Team:Our IT team is one of the most interdisciplinary teams within Jobber, continuously focused on developing scalable systems, office environments, and processes as we innovate within our industry.Our core mission is to enhance productivity across our organization through technology and exceptional customer service. We ensure that our systems remain ahead of the curve, constantly seeking better methods for our team members to excel in their roles. This commitment extends to you—through constructive feedback, regular one-on-ones, and abundant learning opportunities, we aim to fast-track your career development!The Role:As an IT Systems Engineer II, reporting to the Manager of IT Engineering, you will harness the power of automation to address challenges and streamline repetitive tasks. You will possess a solid understanding of macOS device management while also configuring integrations and deploying automated systems between our internal IT infrastructure and various business systems/SaaS platforms. When a suitable solution is elusive, your expertise will be crucial in crafting effective alternatives.
Jobber is looking for a Customer Analytics Manager (Post-Sales) to join the Analytics & Insights team in Toronto. This position centers on using data to influence business decisions and improve the experience for small business customers after they purchase Jobber’s services. Role overview The Customer Analytics Manager leads a team focused on the post-sales journey. This includes onboarding, support, account management, engagement, retention, expansion, and overall customer value. The role blends people leadership, strategic collaboration, and hands-on analytical work to uncover what drives customer success at Jobber. Key responsibilities Manage and mentor analysts working on post-sales customer touchpoints. Develop insights and analytics to support customer success after the sale. Collaborate with teams across Jobber to encourage data-driven decisions. Help shape strategies that improve engagement and retention for small business clients. Team and reporting This position is part of the broader Strategy & Analytics department, which connects data insights to all areas of Jobber’s operations. The Customer Analytics Manager reports to the Senior Manager, Customer Analytics.
Join our dynamic team at Jobber as a Sales Development Representative. In this pivotal role, you'll be the first point of contact for potential clients, driving the initial stages of the sales process and laying the foundation for successful relationships. Your passion for helping businesses grow will be key as you engage with leads, qualify their needs, and set appointments for our sales team to close deals.We’re looking for a motivated, results-oriented individual who thrives in a fast-paced environment. If you have a knack for communication and a desire to make an impact in the growing field of software solutions for small businesses, this is the opportunity for you!
Join Jobber as a Senior Product Manager focusing on Payments Growth and play a pivotal role in enhancing our payment solutions. As part of our dynamic team, you will strategize and execute initiatives that drive adoption and growth of our payments products. Your insights will help shape our product roadmap and ensure we deliver exceptional value to our customers.
Are you passionate about empowering others to achieve their goals?Join Jobber as a Product Support Manager within our Customer Success department!At Jobber, we are dedicated to helping small businesses thrive. As highlighted in the Globe and Mail, we collaborate with home and field service companies to enhance their ability to quote, schedule, invoice, and collect payments efficiently. Recognized as the #2 fastest growing software company in Canada and one of Fast Company’s Most Innovative Companies in 2020, we have made significant strides since our inception in 2011, yet we are just beginning to unlock our full potential for our customers.Our product empowers entrepreneurs with the flexibility to work from their office or in the field, and we extend that same flexibility to our employees. You can choose to work from either our Edmonton or Toronto offices, or remotely from anywhere in Canada. We are committed to providing our Jobberinos with an exceptional experience that enables impactful work. Our recognition as a top workplace in Canada is a testament to our commitment!About the Team:Our Success team partners with various departments and stakeholders to bring our core values to life for our customers. By embodying values such as humility, support, and genuine care, the Success team ensures that all our customers can achieve success with Jobber.The Product Support team works closely with our frontline Jobberinos to guarantee that our customers receive prompt and effective assistance. Whether it's through phone calls, live chats, or emails, this team is ready to explain our latest features, provide guidance on functionality and custom workflows, or gather valuable feedback.About the Role:In this role, you will report to the Senior Manager of Product Support, leading initiatives to enhance customer experience and support.
As a Senior Manager of Product Design at Jobber, you will play a crucial role in shaping our design vision and leading a talented team of designers. You will be responsible for creating innovative design solutions that enhance user experiences across our platform. If you are passionate about design and leadership, and have a proven track record in product design, we want to hear from you!
Join Jobber as a Senior Product Manager specializing in Invoicing, where you will lead innovative product strategies that enhance customer experiences and drive business growth. You will collaborate with cross-functional teams to develop and execute a product roadmap, ensuring alignment with our overarching goals.
About Jobber Jobber builds technology for small businesses in the home service sector, including plumbers, painters, and landscapers. Our platform streamlines quoting, scheduling, invoicing, and payments, helping business owners deliver a smooth, professional experience to their customers. We aim to give small business owners more control over how they run their companies. Our company culture values transparency, inclusivity, collaboration, and innovation. Jobber has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, the Globe and Mail’s Canada’s Top Growing Companies, and Deloitte’s Technology Fast 50™. With a leadership team bringing decades of experience, we are committed to redefining what success looks like for our customers. Why Join the Fintech Team? Fintech is one of Jobber’s fastest-growing areas and a central focus for our future. By embedding financial tools into our platform, we help small business owners get paid faster, access capital, and invest in their growth. Our goal is to expand our financial offerings beyond payments and deliver new solutions that make a real difference for our users. Role Overview: Senior Manager - Fintech Innovations The Senior Manager - Fintech Innovations will lead key fintech initiatives at Jobber. This role turns ideas into business cases and launches products that drive revenue and growth. The position sits within our Fintech team, a collaborative group dedicated to building the financial tools that help small businesses succeed. Projects may include pricing strategy, partnership development, piloting new products, and more. The role bridges the gap between strategy and execution, requiring someone comfortable managing projects from start to finish. Responsibilities include analytics, pricing, go-to-market planning, product development, and risk management.
Join Jobber as a Senior Partner Manager in our Product Partnerships team. In this pivotal role, you will be responsible for leading strategic collaborations with key partners to enhance our product offerings. Your expertise will drive the development of innovative solutions that align with our business objectives and meet market needs.As a Senior Partner Manager, you will cultivate strong relationships, negotiate agreements, and ensure successful project execution. You will work closely with cross-functional teams, including product development and marketing, to implement partnership strategies that deliver value to our customers.
Tiger Analytics is a premier advanced analytics consulting firm, recognized as a trusted partner to numerous Fortune 100 companies. We empower businesses to derive significant value from their data through our deep expertise in Data Science, Machine Learning, and Artificial Intelligence. Our leadership and contributions in the field have been acknowledged by industry leaders such as Forrester and Gartner.We are seeking an individual who possesses a strong combination of business consulting acumen and a solid background in data analytics.Key Responsibilities:Leverage cutting-edge data science applications to address complex business challenges.Engage directly with client stakeholders to translate business needs into comprehensive analytics solutions.Effectively present analytical strategies to diverse business audiences, emphasizing the value and reliability of the proposed solutions.Design and implement end-to-end analytics solutions based on a thorough understanding of business problems to ensure efficient and sustainable delivery.Lead analytics projects while fostering collaboration with client stakeholders and global Tiger Analytics teams.Collaborate with team members to identify and implement relevant analytical techniques that yield actionable business insights.Deliver presentations to senior management, relay results to business teams, and develop strategies to integrate analytics into operational processes.
Are you passionate about uniting technology, strategy, and people to create transformative software solutions?If so, Jobber is the ideal place for you! We are on the lookout for a Director of Software Engineering to lead our AI Workflow & Ecosystem teams. If you have a strong commitment to using technology to make a meaningful impact within an organization, we would love to hear from you!At Jobber, our mission is to empower small businesses to thrive. We work alongside local home service providers, such as plumbers, painters, and landscapers, to revolutionize service delivery through our advanced technology solutions. With Jobber, these businesses can easily quote, schedule, invoice, and accept payments, all while delivering a seamless and professional customer experience. The landscape of small business operations has evolved; service delivery and consumer expectations are changing rapidly, and we provide the tools to help our clients manage their businesses with flexibility and control.Our culture, which prioritizes transparency, inclusivity, collaboration, and innovation, has earned us accolades including Great Place to Work and recognition as one of Canada’s Most Admired Corporate Cultures. Jobber has also been featured in the Globe and Mail’s list of Canada’s Top Growing Companies, as well as Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. Guided by an Executive team with over thirty years of industry experience, we have made significant strides since our inception in 2011, and we are just beginning to unlock our potential for our customers.We are committed to the professional growth of our employees, offering a wealth of onboarding resources, tutorials, hackathons, and mentorship opportunities. Our team comprises individuals with varying levels of experience, fostering a rich environment for mentorship and collaboration. At Jobber, our leaders prioritize empathy and support, helping employees maintain a healthy work-life balance. Bring your passion and dedication to this role and realize your goals with us.The Team:At Jobber, we do more than just build products; we solve real challenges that enable small businesses to succeed. Our company values—humility, supportiveness, and genuine care—are not just words; they are deeply embedded in our culture. We thrive in a collaborative environment where teams have the autonomy to make decisions and shape the company’s future. We release products quickly and iteratively while dedicating time to addressing technical debt, ensuring we receive immediate feedback from our customers to enhance their experiences.
Role overview Jobber is looking for a Principal Mobile Software Engineer in Toronto to guide the development of mobile applications that improve user experience. This role works closely with teams across the company to design and build reliable, high-quality software for mobile platforms. What you will do Lead the creation and improvement of mobile solutions for Jobber’s users Work with cross-functional groups to plan, design, and implement software that meets high standards for scalability and performance Advise on mobile technology choices and help the team adopt effective engineering practices Identify and explore new ways to solve user problems through mobile technology What you bring Extensive experience building and scaling mobile applications Strong knowledge of mobile development tools and frameworks Ability to lead and mentor other engineers in mobile best practices Comfort working with multiple teams to deliver high-quality products
As a Senior Analyst in Supply Analytics at Agoda, you will play a pivotal role in driving data-driven strategies to enhance our supply chain efficiency. You will leverage advanced analytics and collaborate with cross-functional teams to optimize supply performance and improve overall business outcomes. This is your opportunity to contribute to a dynamic and innovative team in a global leading online travel agency.
Do you aspire to empower small businesses?If so, Jobber is the right place for you! We are seeking a talented Outbound Account Executive to join our dynamic Sales team.At Jobber, our mission is to support the success of small businesses. We partner with local home service businesses, including plumbers, painters, and landscapers, to revolutionize their service delivery through innovative technology. With Jobber, they can easily quote, schedule, invoice, and collect payments from customers, ensuring a seamless and professional experience. The landscape of small business operations is evolving rapidly—technology is advancing, and customer expectations are higher than ever. That's why we empower our clients with the flexibility to manage their businesses in a way that suits them best.Recognized for our culture of transparency, inclusivity, collaboration, and innovation, Jobber has earned accolades from Great Place to Work, Canada's Most Admired Corporate Cultures, and more. We have also been featured on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an executive team boasting over thirty years of industry experience, we've come a long way since our inception in 2011, and we are just getting started!About the Team:Our Sales team is dedicated to understanding our customers, their businesses, and how Jobber can be a catalyst for their success. We transform leads into loyal advocates.Passionate about sales and committed to our purpose, this team celebrates and motivates one another daily. Focused on personal and professional growth, they engage in regular 1:1 meetings that emphasize performance, coaching, long-term development, and continuous feedback from peers and leaders.The Role:Reporting to the Sales Manager, the Outbound Account Executive will be pivotal in building relationships and trust with small businesses as we strive to enhance the mobile services landscape. Our sales process is swift yet consultative, focusing on helping customers understand how our solutions can meet their needs.
Location: Toronto Metropolitan AreaBase Salary: $95,000 – $105,000 (CAD)About TeragoniaTeragonia stands at the forefront of innovation, delivering an AI Operating System tailored for Private Equity. Our mission is to empower sponsors and their portfolio companies to transform fragmented operational data into decisive actions that enhance EBITDA. Operating within the high-stakes realm of enterprise performance, where outcomes are bound by a 3 to 5 year timeline, our execution speed is crucial in defining returns. With our proprietary AI platform, Astradis™, we seamlessly integrate structured and unstructured data, providing prescriptive insights in near real-time, directly into operating workflows with clear accountability and measurable outcomes.We collaborate with private equity firms managing over US$400 billion in assets, rapidly expanding our global footprint. Our impact is quantifiable; we drive a 3% to 5% uplift in EBITDA across portfolio companies, facilitate roll-ups through standardized data and KPI frameworks, and ensure continuous exit readiness with precise performance instrumentation. At Teragonia, we are revolutionizing episodic consulting with a compounding AI platform that amplifies expertise across diverse companies, industries, and investment cycles.We cultivate a diverse, inclusive, and collaborative environment while offering a robust career development platform through cross-functional learning within our multidisciplinary structure. Our competitive compensation package aligns with industry leaders, featuring 401k matching, comprehensive medical insurance, and additional benefits.Explore more about our mission, vision, and values on our website: About Teragonia: https://teragonia.com/company/Our Values: https://teragonia.com/careers/Our Purpose: https://teragonia.com/value-orchestration/
Join Tiger Analytics as a Manager/Sr. Manager in Customer and Digital Marketing Analytics. In this pivotal role, you will spearhead analytical initiatives that drive marketing strategies for our retail and consumer packaged goods (CPG) clients. You will leverage data to extract actionable insights, enabling our clients to enhance customer engagement, optimize marketing spends, and achieve remarkable growth.As a leader in our analytics team, you’ll collaborate closely with cross-functional teams, guiding project execution from inception to completion while ensuring alignment with business objectives. You will also mentor junior analysts and contribute to the overall development of analytic capabilities within the organization.
About ClutchClutch is Canada's leading online used car retailer, dedicated to providing an effortless and enjoyable car-buying experience. Our platform allows customers to explore a vast selection of vehicles from the comfort of their homes, have their chosen car delivered directly to their door, and enjoy our reassuring 10-Day Money-Back Guarantee. Celebrated as one of Canada’s Top Growing Companies for two consecutive years and recognized in LinkedIn's Top Canadian Startups list, we are eager to welcome inquisitive, diligent, and passionate individuals to our expanding team.Founded in 2017 and headquartered in Toronto, Clutch is supported by renowned investors such as Canaan, BrandProject, Real Ventures, D1 Capital, and Upper90. To discover more about us, visit clutch.ca.About the RoleClutch is on the lookout for a Senior Analytics Engineer to architect, maintain, and enhance our analytics data infrastructure. In this pivotal role, you will collaborate with business units, oversee essential data domains, and mentor fellow analytics engineers while advocating for data quality, governance, and contemporary analytics methodologies.
