Customer Care Quality Assurance Lead

M-KOPAAccra

On-site Full-time

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Experience Level

Experience

Qualifications

To thrive in this role, you should possess:Strong analytical skills with a focus on customer satisfaction metrics. Proven experience in quality assurance within a customer service environment. Excellent communication and interpersonal skills. A proactive approach to problem-solving and decision-making. Familiarity with customer service tools and technologies.

About the job

The Customer Care Quality Assurance Lead at M-KOPA in Accra plays a key part in shaping the customer service experience. The position centers on managing quality assurance processes and maintaining consistent, high standards across the customer care team.

Key responsibilities

Direct and enhance quality assurance procedures for the customer care team.
Track team performance and pinpoint opportunities for improvement.
Lead coaching sessions and training programs to help team members grow.
Encourage a culture that values service excellence throughout the team.

About M-KOPA

M-KOPA is a leading provider of innovative energy solutions designed to empower households across Africa. Our mission is to provide affordable and reliable energy to enhance the lives of our customers and communities.

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Customer Care Quality Assurance Lead

Experience Level

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