About the job
About Certus
Certus creates training and educational solutions that help over 4 million learners each year start, advance, or change their careers. Clients include individuals and well-known brands such as Amazon, Siemens, Geico, and Chick-fil-A, all relying on Certus to strengthen their teams at scale.
Work Culture
Teams at Certus bring together expertise in software engineering, instructional design, creative writing, consultative sales, marketing, and more. Movement across roles is encouraged, supporting continuous growth for everyone.
- People who take initiative and get things done without waiting for direction thrive here.
- Those who adapt quickly and enjoy working in a changing industry will feel at home.
- Kindness, courage, and authenticity are valued and welcomed every day.
Certus celebrates individuality and believes diverse perspectives make the work stronger. The workforce learning market is changing quickly, and Certus is shaping what comes next. For those looking for meaningful work, advancement, and a team that values culture, Certus offers a place to grow.
Role Overview: Customer Care Supervisor
The Customer Care Supervisor leads a team of Customer Care Specialists, supporting them as they interact with both new and existing customers. This position focuses on ongoing training and support, making sure each Specialist is ready to handle customer questions and needs. Responsibilities include live monitoring of customer interactions and providing real-time feedback, helping the team build the skills and knowledge needed to meet customer expectations. The Supervisor acts as a guide and resource, encouraging Specialists to become confident and self-sufficient. Analytical thinking, a supportive approach, and team leadership are central to this role.
Key Responsibilities
- Hire, coach, and develop Customer Care Specialists.
- Supervise, train, and create growth opportunities for the team.
- Monitor and evaluate customer interactions across phone, chat, and email channels.
Location
Orlando, Florida, United States
