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Customer Care Supervisor

CertusOrlando, Florida, United States
On-site Full-time $45K/yr - $48K/yr

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Experience Level

Manager

Qualifications

We are looking for candidates with a strong background in customer service, leadership, and team development. Ideal candidates should possess excellent communication skills, a passion for mentoring others, and the ability to thrive in a fast-paced environment. Experience in a similar supervisory role is highly desirable.

About the job

About Certus

Certus creates training and educational solutions that help over 4 million learners each year start, advance, or change their careers. Clients include individuals and well-known brands such as Amazon, Siemens, Geico, and Chick-fil-A, all relying on Certus to strengthen their teams at scale.

Work Culture

Teams at Certus bring together expertise in software engineering, instructional design, creative writing, consultative sales, marketing, and more. Movement across roles is encouraged, supporting continuous growth for everyone.

  • People who take initiative and get things done without waiting for direction thrive here.
  • Those who adapt quickly and enjoy working in a changing industry will feel at home.
  • Kindness, courage, and authenticity are valued and welcomed every day.

Certus celebrates individuality and believes diverse perspectives make the work stronger. The workforce learning market is changing quickly, and Certus is shaping what comes next. For those looking for meaningful work, advancement, and a team that values culture, Certus offers a place to grow.

Role Overview: Customer Care Supervisor

The Customer Care Supervisor leads a team of Customer Care Specialists, supporting them as they interact with both new and existing customers. This position focuses on ongoing training and support, making sure each Specialist is ready to handle customer questions and needs. Responsibilities include live monitoring of customer interactions and providing real-time feedback, helping the team build the skills and knowledge needed to meet customer expectations. The Supervisor acts as a guide and resource, encouraging Specialists to become confident and self-sufficient. Analytical thinking, a supportive approach, and team leadership are central to this role.

Key Responsibilities

  • Hire, coach, and develop Customer Care Specialists.
  • Supervise, train, and create growth opportunities for the team.
  • Monitor and evaluate customer interactions across phone, chat, and email channels.

Location

Orlando, Florida, United States

About Certus

Certus is a leading provider of training and educational solutions, impacting millions of learners worldwide. Our commitment to innovation and growth creates a vibrant work culture where individuals can thrive.

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