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Customer Experience Agent, 2026 New Grad

WhatnotPhoenix, AZ
On-site FullTime

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Qualifications

Recent graduate with a degree in business, communications, or related field. Exceptional communication and interpersonal skills. Strong problem-solving abilities and a customer-first mindset. Ability to thrive in a fast-paced, dynamic environment. Familiarity with e-commerce platforms is a plus.

About the job

Be a Part of the E-Commerce Revolution with Whatnot!

Whatnot stands as the premier live shopping platform across North America and Europe, offering a unique space to buy, sell, and explore your favorite items. We are transforming the e-commerce landscape by merging community engagement, shopping, and entertainment into a vibrant marketplace tailored just for you. Our remote, co-located team thrives on innovation, grounded in our core values. With operations across the US, UK, Germany, Ireland, and Poland, we are collaboratively shaping the future of online marketplaces.

From fashion to electronics, collectibles to live plants, our live auctions cater to all interests, ensuring everyone finds something they love.

As one of the fastest-growing marketplaces, we seek innovative and proactive problem solvers across various functions. Stay updated with the latest from Whatnot through our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses while fostering community through commerce.

Role Overview

As part of the Customer Experience team, you will play a key role in enhancing user satisfaction through effective order management, thoughtful problem resolution, and a commitment to continuous improvement. In this dynamic position, you will gain firsthand experience addressing real user needs while understanding the daily operations of a fast-growing company. As a Customer Experience Agent, you'll ensure customers receive their orders seamlessly, and when challenges arise, you'll take the initiative to make things right. This role is an excellent entry point for honing your problem-solving abilities, grasping product scalability, and advancing your career in a rapidly evolving marketplace.

In this impactful position, you will:

  • Engage with buyers and sellers with a customer-centric approach, ensuring an exceptional experience

  • Address all customer inquiries related to payments, orders, shipments, and general questions with high quality and promptness

  • Become well-versed in Whatnot’s products, processes, and systems to facilitate positive outcomes for customers

  • Collaborate with various departments to troubleshoot, research, and resolve outstanding queries

About Whatnot

Whatnot is the foremost live shopping platform in North America and Europe, revolutionizing e-commerce by integrating community, shopping, and entertainment. Our mission is to create a unique online marketplace experience that brings people together and empowers sellers. Join our diverse and innovative team as we continuously redefine how commerce is experienced.

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