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Helpdesk Analyst

CamundaRemoteNew
Remote Full-time $81.6K/yr - $131.6K/yr

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Experience Level

Entry Level

Qualifications

We are looking for individuals who possess strong problem-solving skills, a passion for technology, and the ability to communicate effectively with diverse teams. Prior experience in IT support is beneficial but not mandatory, as we value a willingness to learn and adapt in a fast-paced environment.

About the job

Camunda develops enterprise automation solutions that help organizations streamline complex business processes. More than 700 companies, including Atlassian, ING, and Vodafone, rely on Camunda to speed up project delivery, improve efficiency, and strengthen customer relationships. Camunda has been recognized as a Visionary in the 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. The company operates fully remotely, is featured on GP Bullhound’s 2024 Top 100 Next Unicorn list, and has received recognition for workplace flexibility and culture.

Role overview

The Helpdesk Analyst provides L1–L2 IT support for Camunda’s remote workforce. This role acts as the first point of contact for employees seeking technical assistance, ensuring their productivity and smooth day-to-day operations.

What you will do

  • Respond to IT support requests from employees across the company
  • Troubleshoot technical issues and guide users through solutions
  • Manage support tickets from submission to resolution or escalation
  • Collaborate with Enterprise Technology, InfoSec, and other departments as needed
  • Contribute to ongoing improvements in support processes

Requirements

  • Experience providing L1–L2 IT support in a remote or distributed environment
  • Strong troubleshooting skills and a customer-focused approach
  • Clear, empathetic communication when assisting colleagues
  • Ability to manage multiple support requests and prioritize effectively

About Camunda

At Camunda, we pride ourselves on being innovators in the field of enterprise automation. Our commitment to developing AI-driven solutions empowers businesses to streamline their operations and achieve unprecedented efficiency. Join us and be part of a team that is shaping the future of work.

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