Customer Experience Analyst II

Join the Inter Team!At Inter, we believe that every day is a new opportunity to shape the future through the technology you create, the connections you foster, and the ideas you share. We are a Super App offering comprehensive solutions in digital banking, investments, credit, insurance, a marketplace, and other everyday services. But we are much more than that: we are a dynamic team continuously evolving.This pace brings forth new opportunities. Now it’s your chance to discover this intelligent way to invest in your career. Come and be part of the #sanguelaranja family!About the Role and MissionAs a member of the Customer Intelligence team, you will be responsible for developing and enhancing applications and microservices in .NET, ensuring quality, performance, security, and integration with other systems.Your Daily Tasks Will Include:Developing and maintaining APIs and microservices using C# and .NET (ASP.NET Core).Modeling RESTful APIs following the API First approach (Swagger/OpenAPI).Participating in code reviews and adhering to team coding and architectural standards.Writing automated tests (unit and integration) with xUnit, NUnit, or MSTest.Integrating services with relational and non-relational databases using ORMs (Entity Framework Core, Dapper).Implementing secure solutions using authentication/authorization (OAuth2, OpenID Connect, JWT).Documenting technical decisions and collaborating with the team on various projects.

Join our dynamic team as a Salesforce Marketing Cloud Developer Analyst III focused on enhancing customer intelligence. You will play a pivotal role in developing and implementing innovative marketing solutions, leveraging Salesforce Marketing Cloud to optimize customer engagement and drive business growth. Your expertise in data analysis and marketing strategies will be crucial in transforming insights into actionable plans that resonate with our customers.

Join our dynamic team at Inter as a Software Developer Analyst II specializing in the shopping sector. In this role, you'll be at the forefront of developing innovative software solutions that enhance the shopping experience for our customers. You will collaborate with cross-functional teams to design, implement, and maintain high-quality software applications.

Role overview The Software Developer Analyst III at Inter in Belo Horizonte, MG, plays a key part in building and supporting the software that drives the company’s daily operations. This position centers on creating applications that address real business needs, with a focus on both internal and external users. Collaboration is central to this role. The developer will work alongside colleagues from various departments to understand requirements and help shape the overall software architecture. Delivering reliable, effective solutions is a core responsibility. What you will do Develop and maintain software solutions for both internal and external users Collaborate with cross-functional teams to gather and analyze requirements Design software architecture to support business objectives Implement applications and verify they meet quality standards

Join Inter!At Inter, we believe that every day marks a new beginning in the technology you develop, the connections you foster, and the ideas you share. As a comprehensive Super App, we offer a wide range of digital banking solutions, investments, credit, insurance, a marketplace, and various day-to-day services. We are more than just a company; we are a dynamic team continuously evolving.In this fast-paced environment, new opportunities arise. It's your chance to discover an intelligent approach to invest in your career. Come and be part of our team! #sanguelaranja!Your daily responsibilities will include:Developing software and solutions using market technologies to enhance and support Inter's operations;Identifying opportunities for continuous improvement, seeking creative solutions to ensure high availability and security in system upgrades and maintenance;Engaging in the development and implementation of new projects and processes, ensuring their proper execution.

The Lifecycle team at Inter is looking for a Mobile Software Developer Analyst II in Belo Horizonte, MG. This role centers on developing and maintaining mobile applications that enhance user experiences. Role overview As part of the Lifecycle team, the focus is on the full process of mobile app development. From initial planning through deployment and ongoing updates, this position plays a key part in shaping and refining Inter's mobile products. What you will do Participate in every stage of mobile app development, including planning, building, releasing, and supporting updates Collaborate with other team members to design and implement new features Troubleshoot and resolve issues to deliver a reliable user experience Requirements Experience creating mobile applications Ability to work well with fellow developers and teams Interest in improving mobile products and user satisfaction This position is based in Belo Horizonte, MG.

Join the Inter Team!At Inter, we believe that the future starts every day through the technology you create, the connections you forge, and the ideas you share. We are a Super App offering comprehensive solutions in digital banking, investments, credit, insurance, a marketplace, and various daily services. But we are much more than that: we are a dynamic team in continuous evolution.With this pace, new opportunities arise. It’s your turn to explore this smart way to invest in your career. Join us and be part of the #sanguelaranja!About the Role and MissionAs a member of our Customer Intelligence team, you will work directly with Marketing Cloud, leading the squad responsible for meeting the needs of different departments, enhancing processes, and ensuring governance of the platform.Your Daily Responsibilities Will Include:Managing technological solutions using Marketing Cloud for growth, ensuring high performance, scalability, and security.Collaborating with business areas and other IT teams.Overseeing the squad's backlog, ensuring timely and quality deliveries.Defining and monitoring KPIs for platform performance, continuously seeking improvements and innovations.Working with data engineering teams to ensure data integration for personalized customer experiences.Ensuring data governance and compliance with LGPD.Encouraging innovation and evaluating new technologies.

Join us at Inter!At Inter, we believe that each day brings a new opportunity to shape the future through the technology we create, the connections we foster, and the ideas we share. We are a comprehensive Super App offering digital banking solutions, investments, credit, insurance, a marketplace, and a variety of everyday services. More than just services, we are a dynamic team committed to continuous evolution.With this pace, new opportunities emerge. Now is your chance to explore an intelligent approach to investing in your career. Come be part of #sanguelaranja!About the Position and MissionWe are seeking a candidate who can directly contribute to the development of innovative and scalable solutions. You will be responsible for designing architecture, implementing, and maintaining robust APIs that support the growth of our Shopping platform, utilizing cutting-edge and emerging technologies like AI in a collaborative and dynamic environment.Your Daily Tasks Will Include:Developing in Java versions 8, 11, 17, and 21+ (LTS), applying best coding practices and design patterns;Creating scalable solutions using current/emerging technologies and architectural standards;Working with microservices, implementing RESTful APIs in a distributed architecture setting;Managing AWS infrastructure, utilizing services such as SNS, SQS, DynamoDB, S3, and Parameter Store following the IAC standard;Participating in a delivery pipeline with CI/CD, containerization (Docker/Kubernetes), and automation;

Join the Inter Team!At Inter, we believe that every day is a new opportunity to shape the future through technology, connections, and innovative ideas. As a comprehensive Super App, we offer a wide range of digital banking solutions, investment options, credit facilities, insurance, and marketplace services for everyday needs. But there’s more: we are a dynamic team constantly evolving.This fast-paced environment opens the door to exciting new opportunities. Now is your chance to explore this intelligent approach to advancing your career. Join the #sanguelaranja family!About the Role and MissionAs an AI Engineer Specialist, you will be the technical reference in our journey towards AI transformation. Your mission will be to develop robust and scalable Generative AI Agents using Python or .NET. Beyond just coding, you will play a crucial role in architecting solutions that integrate Large Language Models (LLMs) into our corporate systems while simultaneously uplifting the technical standards of our team by mentoring fellow developers and promoting an AI-centric culture within engineering.Your Daily Responsibilities:Develop and deploy intelligent agents utilizing modern frameworks (LangChain or Semantic Kernel) integrated with models.Implement Retrieval-Augmented Generation (RAG) architectures to ensure that AI utilizes company data securely and accurately.Act as a technical reference: conduct code reviews, engage in pair programming, and lead internal workshops to empower the team in AI.Optimize prompts and model configurations to enhance AI performance.

Join us at Inter!At Inter, we believe that every day brings new opportunities to innovate through technology, build connections, and share ideas. We are a comprehensive Super App that offers digital banking solutions, investments, credit, insurance, a marketplace, and a variety of everyday services. More than just a service provider, we are a dynamic team that is continuously evolving.This fast pace opens up new avenues for growth. Now is your chance to explore an intelligent way to invest in your career. Become part of our vibrant culture—come and join us! #sanguelaranja!About the Role and MissionYou will be a key member of our US Payments team, engaging directly in the expansion projects for Inter.In your daily activities, you will:Design, implement, and maintain Java applications by adhering to the best development practices.Create and optimize clean, efficient, and well-documented code.Carry out evolutionary and corrective maintenance on existing systems.Develop and maintain microservices-based architectures.Implement integrations using REST protocols.Participate in the design and evolution of system architectures.Manage and configure AWS services (Amazon MSK, SQS, S3, Parameter Store).

Come join Inter!At Inter, we believe that every day is an opportunity to innovate, forge connections, and share ideas. We are a Super App offering comprehensive digital banking solutions, investments, credit, insurance, a marketplace, and various other everyday services. More than just a service, we are a dynamic team in continuous evolution.With this momentum, new opportunities arise. Now is your chance to explore this intelligent way to invest in your career. Join us and be part of our vibrant community! #sanguelaranja!About the Role and MissionAs a member of our Software Engineering team, you will work on critical products within Platform Engineering, including Gateway, i-Safe, and Login. Your mission will be to develop and enhance the platforms that ensure security, scalability, and availability for millions of users, forming the technological foundation that supports our entire ecosystem of services.Your Daily Responsibilities Include:Developing resilient and scalable APIs that process millions of daily transactions.Implementing performance enhancements in core systems.Collaborating with other teams to integrate new services.Participating in troubleshooting critical incidents and implementing robust solutions.Conducting code reviews and providing technical mentorship.Contributing to the evolution of the team’s architecture and engineering practices.

Join the Inter Team!At Inter, we believe that every day is a new opportunity to innovate through technology, build meaningful connections, and share transformative ideas. As a comprehensive Super App, we offer a complete range of digital banking solutions, investment opportunities, credit, insurance services, a marketplace, and much more. We are not just a digital platform; we are a dynamic team that is always evolving.With this momentum, fresh opportunities arise. It’s your chance to explore an intelligent way to invest in your career. Come and be a part of our vibrant community! #sanguelaranjaAbout the Role and MissionAs a Senior Customer Success Analyst, you will be the guardian of relationships with our high-value clients (High Income and Private clients), ensuring an exceptional and proactive experience that positions Inter as their primary banking choice.Your Daily Responsibilities:Provide specialized support to High Income and Private Banking clients, ensuring a differentiated, personalized, and high-standard experience;Proactively manage and track client requests, serving as the focal point for internal departments to ensure agility and effectiveness in handling issues;Resolve complex operational demands, ensuring timely and accurate responses to clients;Guide and support clients on various account-related inquiries, anticipating needs and offering comprehensive solutions;Engage in both inbound and outbound communications through internal channels (phone, WhatsApp, and email), adopting a consultative approach with a focus on first-contact resolution.

Inter, based in Belo Horizonte, MG, is a Super App offering digital banking services that span investments, credit, insurance, marketplace, and daily essentials. The company’s Product Engineering International group is growing, opening new roles for experienced developers who value technology, teamwork, and ongoing development. Role overview The Software Developer Analyst Java III - International Money Transfer position centers on building and enhancing systems that power Inter’s international money transfer products. This role is part of the Product Engineering International team and plays a key part in supporting expansion projects. What you will do Develop, implement, and maintain Java applications following established development standards. Design and support microservices architectures. Write, review, and refine clean, efficient, and well-documented code. Provide both evolutionary and corrective maintenance for existing systems. Integrate systems via REST APIs. Configure and work with AWS services, including Amazon MSK, SQS, S3, and Parameter Store. Take part in designing and evolving system architectures. Location This position is based in Belo Horizonte, MG.

Join the Inter family!At Inter, we believe that every day is an opportunity to build the future through the technology you innovate, the connections you foster, and the ideas you share. We are a Super App offering a comprehensive suite of digital banking solutions, investments, credit, insurance, a marketplace, and various everyday services. Yet, we are more than that: we're a dynamic team in constant evolution.This fast-paced environment opens doors to new opportunities. Now is your chance to discover an intelligent way to invest in your career. Come join us and be part of the #sanguelaranja spirit!About the Role and Mission:As a member of the Global Customer Experience (CX) team, you will play a pivotal role in ensuring an exceptional and consistent customer experience across Brazil, the USA, and Argentina. Your work will support the management of Level 1 customer service operations, ensuring efficiency and quality. Additionally, you will serve as the central communication point among stakeholders, translating data into strategic insights to keep everyone aligned.In your daily activities, you will:Monitor and analyze customer experience metrics (NPS, CSAT, CES)Map customer journeys and identify areas for improvementCategorize and analyze customer feedback from multiple channelsCreate reports and dashboards to support decision-makingConduct satisfaction surveys to gather insights

Role Overview Inter is looking for a Software Developer Analyst I focused on digital banking. This position is based in Belo Horizonte, MG. The role centers on building and maintaining banking applications that improve user experience and support financial services. What You Will Do Design, develop, and maintain digital banking software Work closely with colleagues from different teams to deliver reliable solutions Follow established coding standards and development practices Team and Collaboration This role works as part of the technology group, where collaboration and communication with cross-functional teams are essential for delivering high-quality software.

Inter seeks a Senior Software Developer to join the team in Belo Horizonte, MG. This position involves designing, building, and maintaining software that aligns with business needs. The work centers on collaboration with colleagues from various backgrounds and sharing expertise with less experienced team members. Key responsibilities Partner with cross-functional teams to deliver reliable, maintainable software Take part in planning and technical decisions for both ongoing and new projects Write, review, and refine code to uphold high standards Mentor junior developers and contribute to their professional growth Influence the technical direction within the team Requirements Proven experience in software development Ability to work well in collaborative, cross-team environments Interest in mentoring and providing technical guidance Dedication to quality and ongoing improvement This role is located in Belo Horizonte, MG.

Inter, based in Belo Horizonte, MG, operates as a Super App with services spanning digital banking, investments, credit, insurance, and a marketplace. The company values technology, new ideas, and strong connections, always adapting to new challenges and opportunities. Role overview The Junior Customer Advisor Analyst plays a key part in strengthening the customer experience while supporting Inter’s commercial growth. This role works directly with high-value clients, helping them make informed financial decisions and fostering long-term relationships. The position also contributes to developing solutions that support Inter’s standing in the market. Key responsibilities Provide specialized, consultative service to One & Prime clients, acting as both a technical and relational contact. Build and sustain long-term strategic relationships through consultative commercial planning. Identify and convert complex business opportunities using behavioral and financial analysis. Lead initiatives aimed at continuous improvement. Location Belo Horizonte, MG

Join our dynamic team at Inter as a Software Developer Master specializing in Lifecycle Management. In this role, you will engage in designing, developing, and maintaining software solutions that enhance our product offerings. You will collaborate closely with cross-functional teams to ensure high-quality deliverables that meet customer needs.

Join the Inter Team!At Inter, we believe that every day marks the beginning of a new future driven by the technology you innovate, the connections you forge, and the ideas you share. We are a Super App offering a comprehensive suite of digital banking solutions, investments, credit, insurance, a marketplace, and various everyday services. More than just a company, we are a dynamic team committed to continuous growth.This vibrant pace creates fresh opportunities. Now is your chance to experience this smart approach to advancing your career. Come be part of the #sanguelaranja!About the Role and ResponsibilitiesAs a member of our Customer Experience team, you will have the chance to directly influence the experience of millions of customers, enhancing processes and operational efficiency.Your Daily Responsibilities Will Include:Managing and monitoring the performance of BPO partners, ensuring compliance with defined SLAs and KPIs.Analyzing customer service quality indicators to identify process improvement opportunities executed by BPO.Acting as a liaison between outsourced operations and internal departments to ensure process alignment and effective communication.Overseeing and addressing customer escalations, ensuring satisfactory quality within agreed timelines.Auditing customer interactions conducted by BPO and providing structured feedback to enhance service quality.Creating managerial reports with critical analysis of operational outcomes and presenting actionable recommendations.