company

Customer Experience and Application Expert

Artidis AGHouston, TX
On-site Full-time

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Experience Level

Experience

Qualifications

Educational Background: Ph. D. or equivalent in Biomedical Engineering, Materials Science, or a related discipline. Technical Expertise: Experience in nanomechanical phenotyping in solid tumors, tissue/cell nanomechanics, sample preparation, data analysis, and validation. Medical Device Knowledge: Familiarity with industry standards and regulatory compliance related to medical devices.

About the job

About ARTIDIS

ARTIDIS is an innovative clinical-stage health technology start-up headquartered in Basel, Switzerland. We are pioneers in developing the first nanomechanical biomarker for cancer diagnosis and treatment optimization. Our ARTIDIS nanotechnology platform seamlessly integrates various clinical data into the ARTIDISNET digital ecosystem, enabling healthcare professionals to drastically reduce diagnostic timelines, ultimately benefiting both patients and the healthcare system. ARTIDIS empowers medical experts to craft personalized cancer treatment strategies tailored to each patient’s unique needs and desired outcomes.

Job Purpose

The Customer Experience and Application Expert plays a crucial role in the medical device sector, utilizing their specialized knowledge and experience to drive project success. This position is integral in formulating and executing operational strategies that uphold the highest standards of quality and regulatory compliance. Candidates should be prepared for 100% on-site work with 50% travel required between the USA and Europe.

Duties and Responsibilities

  • Conduct pre-clinical and clinical research to analyze the nanomechanical properties of solid tumors.
  • Devise innovative protocols and methodologies for sample preparation, including the establishment of measurement standards and the design of specimen holders.
  • Continuously enhance and execute measurement protocols at customer locations and within the ARTIDIS facility.
  • Generate technical documentation, including study reports, work instructions (WIs), and test plans, ensuring adherence to FDA regulations and ISO quality standards.
  • Provide adaptable, on-site support to customers and study coordinators, accommodating hospital schedules as necessary.
  • Refine data analysis procedures, perform statistical analyses, and implement analytical validation tests.
  • Validate the functionality of new measurement devices on biological samples at customer sites.
  • Deliver scientific and technical support to clients, ensuring optimal performance and usability of ARTIDIS products.
  • Facilitate education and training for customers and medical staff to improve the effectiveness and usability of ARTIDIS products.
  • Gather and document user requirements and feedback to contribute to ongoing product enhancements.
  • Regularly visit hospital and customer sites to maintain a strong presence, support workflows, and strengthen customer relationships.

About Artidis AG

ARTIDIS is at the forefront of health-tech innovation, transforming cancer diagnosis and treatment through cutting-edge nanotechnology. Our mission is to enhance patient outcomes by empowering healthcare professionals with advanced tools for personalized treatment planning.

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