Customer Experience Engineering Manager

CarvanaTempe, AZ

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Manager

Qualifications

We are looking for a candidate with a strong background in engineering management, particularly in customer experience technologies. Ideal qualifications include: Proven experience in managing engineering teams. Expertise in e-commerce, AI, and logistics technologies. Strong problem-solving skills with a customer-centric mindset. Ability to work collaboratively across departments. Excellent communication and leadership abilities.

About the job

About Carvana...

“We believe CVNA is in the early stages of becoming the next U. S. retail category killer.”

– Stephens Investment Bank, Analyst Report, September 2024

At Carvana, we have always prioritized cutting-edge technology as a cornerstone of our strategy. This commitment has allowed us to become the third fastest company in history to reach the Fortune 500 list, joining the ranks of giants like Amazon and Google. As we step into 2024, we proudly hold the title of the fastest-growing and most profitable automotive retailer, thanks to our deep vertical integration across various sectors including retail, lending, vehicle transportation, and wholesale auctions.

If you aspire to grow not only as an engineer but also as a leader and business innovator, Carvana is the ideal environment for you. Our technology teams are responsible for:

Developing comprehensive e-commerce solutions for buying and selling cars, including everything visible on Carvana.com and our mobile applications.
Creating AI-driven customer support systems encompassing chat, email, SMS, and voice, along with a proprietary CRM platform ensuring an efficient and high-quality customer experience.
Implementing 360° vehicle photography and interactive merchandising using state-of-the-art computer vision and AI techniques.
Building the most advanced and self-service automotive lending platform globally.
Designing systems and tools that support a nationwide logistics network, having delivered and picked up over 3 million cars through our fully owned fleet of automotive haulers, efficiently managing the distribution to 85% of US driveways.
Creating enterprise-grade systems for operating the largest vehicle reconditioning facilities in the US, featuring workflow automation that guides mechanical, electrical, and cosmetic work to meet our high standards.
Adopting and customizing AI tools early on to enhance our developers' efficiency and experience.

And much more...

This is a fully on-site position, Monday through Friday, at our corporate headquarters in Tempe, Arizona.

About the Team and Position

Carvana's Customer Experience team is committed to delivering exceptional service. We build the systems and tools that empower our internal teams to assist customers, resolve issues, and ensure a seamless journey. Our collaboration with Operations drives a focused, customer-centric evolution.

About Carvana

Carvana is revolutionizing the way people buy cars. Our mission is to provide a seamless online vehicle purchasing experience, supported by advanced technology and a commitment to customer satisfaction. As a forward-thinking, founder-led company, we continue to innovate and redefine the automotive retail landscape.

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