Customer Experience Lead

Role overview The Workplace Experience Associate at Orchard plays an important part in shaping a welcoming and productive environment for employees in Austin, Texas. This position centers on supporting day-to-day needs, fostering a positive atmosphere, and helping drive engagement within the team. What you will do Greet employees and visitors, making sure everyone feels comfortable and supported Respond to employee requests and address workplace needs as they come up Assist with engagement activities and initiatives that strengthen team culture Impact This role helps maintain a positive environment and supports employee well-being and productivity across Orchard's Austin office.

Urban Compass seeks a Workplace Experience Manager based in Austin. This position centers on creating a collaborative and productive office environment. The goal is to ensure the workspace feels both welcoming and efficient for everyone. Key responsibilities Work closely with various teams to implement workplace management practices that support collaboration and productivity Supervise daily office operations to maintain a smooth workflow Design and lead programs aimed at boosting employee engagement Focus on improving the overall in-office experience for staff

As a Workplace Experience Coordinator at Red Panda Data, you will play a vital role in enhancing the overall workplace environment and ensuring a positive experience for all employees. You will be responsible for coordinating workplace activities, managing logistics for events, and implementing initiatives that promote a vibrant company culture.

DLR Group stands as a leading integrated design firm committed to enhancing the human experience through innovative design. Our mission is to enrich the lives of our clients, communities, and the planet through thoughtful, impactful design solutions. If you share our passion, we invite you to explore this opportunity.We are currently seeking a Regional Workplace Leader to join our Texas team. This pivotal role will be based in one of the following vibrant cities:AustinDallasHoustonAbout the Workplace Team at DLR GroupOur Workplace practice offers a comprehensive range of services to both end users and developers across the United States, including core and shell architecture, tenant improvements, interior design, workplace strategy, engineering, and building performance optimization. The collaborative leadership within our Workplace studio empowers us to deploy expert teams capable of tackling any workplace building project or program, regardless of its scale or location.

We are seeking a dynamic and results-driven Regional Workplace Manager to oversee and enhance our workplace operations in the Austin area. In this role, you will be responsible for ensuring that our work environment is optimized for productivity and employee satisfaction, while fostering a culture of collaboration and innovation.

Join the industrious team as a Member Experience Associate in Austin, where you will be an essential part of our mission to create inspiring workspaces. You will be responsible for providing exceptional service and ensuring a welcoming environment for our members. Your role will involve engaging with clients, assisting with inquiries, and fostering a vibrant community within our workspace.

Teamwork makes the stream work. Join Roku in Revolutionizing TV Viewing!As the leading TV streaming platform in the U.S., Canada, and Mexico, Roku is dedicated to enhancing how audiences engage with content. Our goal is to power every television globally, connecting viewers with their favorite shows while enabling content creators to build and monetize robust audiences. We offer advertisers unique avenues to engage consumers effectively.From day one, you will play a key role in our rapidly growing public company, where every team member's contributions are valued. At Roku, you can delight millions of TV streamers worldwide while gaining invaluable experience across diverse disciplines. Your RoleAs a member of the Ad Experiences team, you will explore the convergence of revenue generation and viewer satisfaction. In your capacity as an Associate Product Manager (APM), you will influence user interactions with advertising across various platforms, including mobile apps, web interfaces, and video services. Your focus will be on the development of innovative native and interactive ad formats that provide value to advertisers while ensuring a premium user experience.This early-career position is tailored for high-potential individuals eager to dive into the technical aspects of ad technology while cultivating a strong product intuition for consumer-facing features. Key ResponsibilitiesFeature Development: Collaborate on the complete lifecycle of new ad formats, from initial idea generation and wireframing to technical documentation and launch.Documentation: Create comprehensive Product Requirement Documents (PRDs) and user stories that clearly articulate business needs into actionable requirements for Engineering and Design teams.Market Research: Conduct competitive analysis and user research to uncover emerging trends in interactive advertising, shoppable content, and non-intrusive ad formats.Analytics & Experimentation: Work closely with Data Science to establish A/B testing protocols. You will track performance indicators such as Click-Through Rate (CTR), user engagement, and “ad fatigue” to refine existing ad formats.Cross-Department Collaboration: Act as a liaison between Sales, Marketing, and Engineering, collecting requirements from advertisers and ensuring alignment on project goals.

About the Company:Industrious stands as the leading premium workplace-as-a-service provider, renowned for hosting the highest-rated work environments in the industry. Our mission revolves around crafting exceptional experiences for teams of all sizes and phases, including our own. We believe that a fulfilling workday is shaped by the people you collaborate with and the challenges you tackle together. We seek individuals who thrive on innovative thinking and excel in a genuinely cooperative atmosphere. As teammates, we embrace fresh ideas and celebrate every achievement. Our goal is to make a significant impact on our members' workplace experiences.We believe that authentic self-expression is essential for great days at work. The diversity of backgrounds, perspectives, and ideas is vital for our success in providing outstanding workplace experiences, both for our members and ourselves. Industrious is dedicated to fostering an inclusive and respectful environment that values your uniqueness and individuality. You are appreciated for being YOU. We honor our team members as individuals capable of achieving remarkable results when united as one.We are proud to have been named one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and recognized as one of Forbes’ Best Startup Employers.To learn more, visit www.industriousoffice.com/careers.About the Role:This is an in-person hospitality role, requiring presence on-site five days a week. Candidates must reside within a reasonable commuting distance from Austin, TX. To assist with this, our compensation package features excellent commuter benefits!As a Member Experience Manager, you will be the primary problem solver, momentum driver, and experience creator for our members. You will be the key connector and the person everyone recognizes. As the manager of your own location, you will leverage your business acumen to organize details and communications, ensuring seamless operations. You are comfortable engaging with executives, and your enthusiasm drives you to connect with the broader business community. You will take pride in representing Industrious in your local market while identifying prospective members to provide them with an exceptional workday. Your genuine curiosity will enhance your success in our consultative sales approach by uncovering and addressing members' needs. You will orchestrate memorable events and relish the effort required behind the scenes to make them a success. You have a passion for helping others.

At TerraFirma, we are pioneering a new approach to earth movement for construction. Founded by visionary former SpaceX engineers and supported by Bain Capital Ventures, we are transforming the construction landscape through automation, making it faster, more cost-effective, and safer.Our Story & MissionAt SpaceX, we contributed to monumental achievements such as building the largest rocket in history and launching the most extensive constellation of satellites, expanding connectivity for millions globally. Our key takeaway was the paramount importance of infrastructure.At Starbase, we discovered that the greatest challenge in launching missions to Mars wasn't the rocket itself, but rather the slow, expensive, and cumbersome process of establishing the necessary infrastructure. The absence of buildings, roads, utilities, communications, and waste management resulted in prolonged timelines and resource expenditure.From a fundamental perspective, this inefficiency is unjustifiable. Creating the groundwork for progress shouldn't be this arduous or costly. This realization led us to apply the same engineering principles that facilitated our achievements in space exploration and mass manufacturing to the infrastructure domain. By embracing simplification, iteration, acceleration, and automation in construction, we can usher in a transformative era in global building practices.Accelerating infrastructure fosters progress across all sectors, creating a self-sustaining mechanism to address humanity's most pressing challenges. The innovations we cultivate on Earth will lay the foundation for the technologies that will someday enable settlement on Mars.Job OverviewAs the Workplace & Office Coordinator, you will be the essential force that ensures smooth operations at our headquarters. Your responsibilities will include maintaining an organized and well-stocked workspace, coordinating with vendors for repairs and services, managing shipping and receiving logistics, and overseeing IT procurement and equipment setup. Furthermore, you will prepare the site for recruiting events and client tech demonstrations, as well as support team events and off-site activities.

As a Member Experience Associate at Industrious, you will play a vital role in enhancing the member experience at our Austin location. This part-time position involves engaging with members, addressing their needs, and ensuring they have a seamless experience in our workspace. Your responsibilities will include managing inquiries, providing exceptional customer service, and contributing to a welcoming environment.

Join dev2 as a Tax Associate, where you will have the flexibility of working fully remote. We are seeking an individual with over 2 years of paid tax experience who is eager to contribute to our dynamic team. In this role, you will be responsible for preparing tax returns, conducting tax research, and ensuring compliance with regulations.

About DialpadDialpad is an innovative AI-driven customer communications platform that is revolutionizing the way businesses interact with their customers. Trusted by over 50,000 companies worldwide, including industry giants like Netflix, RE/MAX, and Uber, Dialpad empowers organizations to forge stronger connections through real-time insights powered by AI. Discover more at dialpad.com.Join Our TeamAt Dialpad, you will collaborate with a dynamic team dedicated to our mission of ensuring customer and employee success. Every conversation counts, and we are enhancing each interaction with a platform that provides actionable insights and automation for our clients.We embrace continuous growth, allowing every team member to utilize cutting-edge AI to enhance our platform and their own professional skills. We seek individuals who exceed expectations and embody our core values: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Customer Experience Learning Experience Designer (LXD), you will be instrumental in crafting outstanding learning experiences that are vital to the success of our CX team and Dialpad University (DPU). Utilizing your industry expertise, you will oversee the implementation of the next phase of our Support team's New Hire Training program, our “Upskilling” initiatives, and tailored training solutions that bridge identified gaps while aligning with our organizational objectives. Additionally, you will manage course development within our customer-facing university, incorporating needs analysis, instructional design, evaluation frameworks, accessibility, and branding elements to create a cohesive learning journey for Dialpad’s educational programs. You will leverage our Learning Management System (Docebo) to monitor learner progress and comprehension, automating reports and notifications to keep stakeholders and learners informed.

Join the dynamic team at base-power as a Member Experience Associate, perfect for new graduates eager to kickstart their career in customer engagement! In this role, you will be the frontline of our member community, ensuring they receive exceptional service and support. Your enthusiasm and commitment to creating a positive experience will help foster strong relationships with our members.You will engage with our members through various channels, assist in resolving inquiries, and contribute to the overall satisfaction of our community. This is an exciting opportunity to make an impact and grow within a vibrant organization.

The User Experience Internship at Realtor.com is designed for master's level students interested in shaping how people buy, sell, and live in their homes. Based in Austin, Texas, this 11-week summer program in 2026 offers hands-on experience in the online real estate industry. Role overview Interns join a team focused on projects that have a direct impact on the company’s mission to simplify home decisions. The work provides a chance to gain practical skills and insight into the real estate marketplace while contributing to meaningful initiatives. Program highlights Work on projects that support Realtor.com’s mission and business goals Collaborate with professionals across technology, product, marketing, and other departments Participate in executive speaker sessions and team-led workshops for a deeper business perspective Receive mentorship from experienced team members and share your ideas Build relationships with peers and leaders while developing new skills What you will do Engage in real projects that align with the company’s mission Work with cross-functional teams Attend speaker series and workshops to broaden your understanding of the business

Join innergy1 as an Employee Experience Manager, where you will be at the forefront of enhancing our employee journey. In this pivotal role, you will design and implement strategies that foster a positive workplace culture and improve employee engagement. Your efforts will directly impact our team's experience and overall organizational success.

At Enviromedica, we are more than just a natural products company; we are a passionate team committed to promoting wellness with integrity and care. Located in vibrant North Austin, our modern, collaborative workspace is infused with natural light and energy, allowing each team member to play a vital role in our collective growth. Join us for an exciting opportunity to be part of an organization that truly values its people and customers.Position OverviewThe Customer Experience Specialist acts as a trusted intermediary between our customers and our brand, ensuring a seamless interaction across phone, email, and digital platforms. This position provides detailed product and service information, assists with order placement and fulfillment, and effectively resolves customer inquiries with accuracy, empathy, and efficiency. Beyond traditional support tasks, the Specialist also manages customer reviews, oversees service inquiries across eCommerce platforms, and collaborates closely with Sales, Fulfillment, and Operations to ensure the delivery of high-quality service.Exceptional Customer Experience Specialists are genuinely enthusiastic about assisting customers. They possess patience, empathy, and outstanding communication skills, enabling them to troubleshoot, research solutions, and advocate for the customer confidently. Success in this role requires adaptability, strong problem-solving abilities, and the capacity to manage multiple priorities while maintaining a professional and positive demeanor.Ultimately, this role is centered around building trust, fostering positive experiences, and ensuring that customers feel valued at every stage of their journey.

Join us at base-power as a Member Experience Intern, where you will have the opportunity to enhance our members' experiences and contribute to our mission of providing exceptional service. In this dynamic role, you will collaborate with various teams to gather insights and implement strategies that improve member satisfaction.

Join Everlywell as a Product Manager for our Experience Platform, where you will play a pivotal role in shaping the future of personalized healthcare solutions. You will collaborate with cross-functional teams to develop and enhance our digital products, ensuring they meet customer needs while driving business goals. Your insights and expertise will guide product strategy and roadmap, ultimately enhancing user experience and engagement.

We are seeking a talented and creative User Experience (UX) Developer to join our dynamic team in Austin, Texas. In this role, you'll have the opportunity to design and implement user-centered solutions that enhance the overall experience of our digital products. You will collaborate closely with product managers, designers, and developers to create intuitive interfaces that meet the needs of our users.The ideal candidate will have a strong understanding of user experience principles, proficiency in design tools, and a passion for creating engaging and effective user interfaces. Your contributions will directly impact our product's success and user satisfaction.