Customer Experience Operations Specialist

Role Overview Zefir is looking for a Data Analyst to join the team in Paris. This role centers on using data to guide strategic decisions and improve how the company operates. What You Will Do Work with teams across the company to analyze data and spot trends Deliver insights that help shape business strategies Support efforts to make operations more efficie…

About ZefirZefir is at the forefront of revolutionizing home sales in Europe with our innovative AI-powered platform, designed to streamline the entire buying and selling process. Our AI agent seamlessly coordinates local brokers, online portals, buyers, and essential documentation, ensuring a hassle-free experience for homeowners in France and beyond.Backed by over $55 million in funding from leading investors, including Sequoia Capital, we are dedicated to transforming the lives of millions of current and future homeowners across Europe.Join Our Account Executive Business TeamThe Account Executive Business team plays a pivotal role in Zefir's growth strategy, focused on fostering a vibrant community of real estate agents. Our goal is to establish a collaborative real estate marketplace where professionals can thrive.Every agreement we secure with a seller necessitates the expertise of a local real estate agent, who will manage property visits, pricing strategies, negotiations, and closing deals. The AEB Core Business team is crucial to this process, as we actively source, qualify, onboard, and provide ongoing support to the agents fueling Zefir's marketplace.Key ResponsibilitiesIdentify and Recruit Top Agents: Proactively source and connect with high-performing local real estate agents through strategic outreach. Present Zefir's collaborative model, assess agents' performance history, and secure partnerships.Agent Onboarding and Training: Lead engaging onboarding sessions for new agents, ensuring they are well-equipped to succeed.Performance Tracking and Reporting: Monitor key performance indicators (KPIs) weekly, including agent sourcing metrics, lead times, and churn rates, contributing to comprehensive team reports.Additional ResponsibilitiesManage Agent Relationships: Address ongoing inquiries from agents and optimize their profiles to support their success.Build Network Intelligence: Cultivate in-depth knowledge of major agent networks, identify resistance patterns, and provide strategic insights to the team.Drive Product Adoption: Promote Zefir's suite of products to partner agents, starting with the publication of their listings on Zefir.fr for enhanced visibility.

About UsZefir is a pioneering AI-driven real estate marketplace in Europe, reshaping the way homes are bought and sold. Achieving over €1 billion in Gross Merchandise Volume (GMV) in just two years, we’re streamlining transactions to be twice as fast as traditional methods.With robust backing of over €50 million from prestigious investors like Sequoia Capital, we are dedicated to transforming the lives of millions of current and future European homeowners.Account Executive Consumer - SDR TeamJoin our dynamic Account Executive Consumer team, a vital contributor to Zefir's swift growth. As the first point of contact, you will qualify inbound leads and create business opportunities that directly influence our revenue and enhance customer satisfaction.Key ResponsibilitiesInbound Lead Qualification – Manage 100% inbound leads with homeowners directly scheduling appointments through our targeted marketing campaigns on platforms such as Instagram, TikTok, and Google.Customer Engagement – Conduct initial calls lasting 20-30 minutes to identify customer needs, present Zefir's unique value proposition, and coordinate follow-up meetings with Account Executives.High-Volume Interaction Management – Efficiently handle approximately 75-80 scheduled interactions daily while ensuring thorough organization and follow-up.Collaborative Efforts – Collaborate closely with Account Executives to optimize conversion rates and deliver a seamless customer experience.Driving Revenue Growth – Play a crucial role in advancing leads through the sales funnel, significantly contributing to company expansion.Career Advancement – Fast-track your career towards an Account Executive role within 4-6 months, gaining essential sales skills and industry insight.

About UsZefir is pioneering an AI-driven autopilot for home sales across Europe, starting with France. Our innovative AI agent manages the entire property sale and purchase process, coordinating local brokers, online platforms, buyers, and necessary documentation.With over $55 million in funding from esteemed investors like Sequoia Capital, our mission is to empower millions of current and future homeowners in Europe to navigate life changes seamlessly.Engineering TeamOur Engineering Team at Zefir is the heartbeat of our mission to facilitate significant life transitions. We have rapidly expanded from 9 to over 30 engineers, focusing not just on coding, but on tackling substantial challenges for our clients.From conceptualization to deployment and beyond, our engineers own their projects to ensure that every feature creates the intended impact. By utilizing LLM-based development workflows and adopting shared best practices, we automate repetitive tasks, keeping our codebase efficient, scalable, and optimized for performance.Key ResponsibilitiesDesign and implement robust, high-performing APIs utilizing Node.js (TypeScript), Nest.js, and GraphQL.Create user-friendly frontend applications using React.js and Next.js to deliver exceptional user experiences.Work collaboratively with Product Managers and cross-functional teams (Operations, Growth, Brand) to prioritize features and achieve key objectives.Manage the complete lifecycle of features from ideation through design, implementation, deployment, and performance monitoring.Produce clean, maintainable, and thoroughly tested code to facilitate rapid deployments and continuous enhancement.Conduct comprehensive end-to-end (E2E) tests to ensure reliability and minimize code review cycles.Actively contribute to strategic decisions regarding the future direction of our web applications and infrastructure.Utilize LLM-based libraries and integrate essential AI-driven functionalities (RAG, memory, agentic workflows) employing technologies like Pinecone and Langchain.QualificationsPossess an entrepreneurial mindset with a proven ability to transform ambitious ideas into practical solutions.Demonstrate excellent problem-solving skills, with the capacity to quickly assess and recommend effective technological solutions.Exhibit strong collaboration skills, being open-minded and comfortable working closely with diverse teams.

zefir is looking for a Senior HR Business Partner in Paris. This role centers on shaping and guiding human resources strategy to support the company’s goals. Role overview The Senior HR Business Partner will help lead HR initiatives that match business needs and encourage a strong, innovative workplace culture. This position involves working closely with leadership and teams to ensure HR practices support both people and organizational objectives. Key responsibilities Drive HR projects and programs that align with company priorities Address complex HR challenges with practical solutions Develop and implement talent strategies Work to improve employee engagement throughout the organization Location This position is based in Paris.

Join Our Team at ZefirZefir is at the forefront of revolutionizing the AI-driven Real Estate Marketplace in Europe. We are dedicated to transforming the home buying and selling process, making it faster and more efficient than ever before. In just two years, we've surpassed €1 billion in Gross Merchandise Volume (GMV).With over €50 million in backing from esteemed investors like Sequoia Capital, we are passionate about facilitating significant life changes for millions of homeowners across Europe.The Product TeamWe are creating the first fully AI-powered real estate experience in Europe, guiding users from their initial search to the final signature. Our mission is straightforward: to automate the buying and selling processes while integrating intelligent automation with human expertise.Focusing on pivotal moments in the transaction journey, we design AI agents that proactively assist users. Additionally, we develop robust tools that empower our partner agents through smarter scheduling and automated ad creation. Our approach is pragmatic and data-driven, prioritizing real outcomes over mere features.Your RoleAs a Product Designer at Zefir, you will be instrumental in shaping the experience for our partner agents. Your responsibilities will encompass designing the core elements of our platform, from user-friendly onboarding and conversion flows to intelligent scoring systems and intuitive tools that streamline their daily tasks. You will work at the intersection of strategy and design, simplifying complex challenges into effective solutions.Lead comprehensive design processes: Engage in user research, ideation, prototyping, and ongoing iteration.Create exceptional UX and pixel-perfect UI: Develop user flows, wireframes, and high-fidelity mockups; ensure designs are scalable and visually coherent for development. We seek proactive builders who enjoy prototyping and testing, rather than waiting for ideal conditions.Evaluate impact and iterate continuously: Define and monitor success metrics with tools like Hotjar, Amplitude, and NPS, refining designs based on data insights.Collaborate across functions: Work closely with Product Managers, Engineers, Operations, and stakeholders to ensure design feasibility and seamless implementation.Enhance the Design System and culture: Contribute to our design culture and maintain the design system.

About UsZefir stands at the forefront of innovation as Europe's premier AI-driven Real Estate Marketplace. Our mission is to revolutionize the home buying and selling process, enabling transactions at unprecedented speeds—twice as fast as conventional methods. In just two years, we have proudly surpassed €1 billion in Gross Merchandise Volume (GMV).With the backing of over €50 million from prestigious investors such as Sequoia Capital, we are dedicated to transforming the lives of millions of homeowners across Europe.Engineering TeamOur Engineering Team is pivotal in driving Zefir's vision forward. Having expanded from 9 to over 30 engineers in a short span, we don't just write code; we tackle significant challenges that impact our customers' lives.From concept to launch and ongoing optimization, our engineers take complete ownership of their projects, ensuring that every feature achieves its intended impact. We utilize LLM-based development workflows and best practices to automate repetitive tasks, keeping our codebase efficient, scalable, and optimized for speed.Your RoleDesign, develop, and deploy high-performance APIs with Node.js (TypeScript), Nest.js, and GraphQL.Create engaging frontend applications using React.js and Next.js, ensuring exceptional user experiences.Collaborate effectively with Product Managers and cross-functional teams (Operations, Growth, Brand) to prioritize features and meet key objectives.Manage the complete lifecycle of features from ideation and design through to implementation, deployment, and performance evaluation.Write clean, maintainable code that is well-tested, ensuring fast deployments and continuous enhancements.Conduct comprehensive end-to-end (E2E) tests to ensure reliability and streamline code review processes.Play a proactive role in shaping the strategic direction of our web applications and infrastructure.Implement AI-driven functionalities using LLM-based libraries and technologies such as Pinecone and Langchain.

About UsZefir stands as Europe's leading AI-driven Real Estate Marketplace, revolutionizing the way homes are sold and purchased, achieving transaction speeds twice that of traditional methods. In just two years, we have surpassed €1 billion in Gross Merchandise Volume (GMV).With backing from over €50 million in funding from prestigious investors such as Sequoia Capital, we are dedicated to facilitating significant life changes for millions of prospective and current homeowners across Europe.The TeamThe Account Management team plays a pivotal role within Zefir's resale business unit, serving as the crucial link between Zefir and our partner real estate agents. Our primary goal is to enhance agent performance to maximize property sales while ensuring an unparalleled experience for both agents and sellers.Your Role and Challenges Oversee a portfolio of partner real estate agents, guiding them toward achieving our sales objectives. Evaluate agent performance, identify areas for improvement, and propose actionable strategies to enhance their results through coaching, strategy adjustment, and resource allocation. Pinpoint the necessary resources to intervene effectively at key transaction moments. Work collaboratively with Sales teams to drive company growth.About You You would be a valuable addition to Zefir if you possess strong account management, coaching, and performance analysis skills. You are adept at collaborating with a diverse range of agents, understanding their needs, and guiding them to success.

At Avisia, we engage with our clients on 100% data-driven projects that blend technical and operational dimensions. Depending on your profile and interests, you will have the chance to work on projects addressing both purely technical challenges and more business-oriented issues.Our clientele spans diverse sectors including Luxury, Retail, Telecommunications, Banking, and Insurance. You may find yourself involved in various data mission themes. Here are some current project examples:Development and deployment of reporting tools for the Executive Committee of a leading long-term vehicle rental provider for major enterprises. #PilotageConducting ad-hoc studies for retail brands: product/brand launch analysis, brand cannibalization assessment, customer profiling for dropouts, etc. #CustomerInsightContributing to the redesign of a luxury marketing campaign targeting program. #CRMIn connection with CSR issues, implementing an application to identify and qualify banking clients to assist them in improving their Energy Performance Diagnosis. #DataVisualization

Join The Information Lab as a Data Analyst in the vibrant city of Paris! This full-time position offers an exciting opportunity to leverage data analytics to drive business insights and support decision-making processes. As a key member of our dynamic team, you will be responsible for analyzing data sets, creating visualizations, and presenting findings to stakeholders.

Ledger is a global leader in digital asset security, headquartered in Paris. The company secures over 20% of the world’s crypto assets and has sold more than 7.5 million hardware wallets across 200 countries. With a team of about 600 professionals in Paris and international offices in cities like London, Geneva, Zurich, Portland, and Singapore, Ledger builds products that help individuals and businesses safely buy, store, swap, and manage crypto assets. About the Analytics Engineering Team The Analytics Engineering team supports Ledger’s three main Business Units: Consumer Sales (hardware), Trust Service (insurance), and Enterprise (B2B). The team transforms raw data into insights using tools such as Snowflake, SQL, and dbt for data modeling, and Tableau and GA4 for reporting. Strategic analysis often involves Python, and the team leads tactical AI initiatives to drive business growth. What You Will Do AI Enablement: Develop educational content for the Sana platform, including tutorials and guides for AI Studio. Help non-technical teams use tools like Cursor and Google AI Studio. Analytics Engineering: Handle daily data requests and improve data infrastructure by reducing technical debt in core models. Data Science Automation: Scale and industrialize data science workflows (description cut off in source). Location This internship is based in Paris, France.

About Air Apps Air Apps develops AI-powered tools that help people manage their resources more effectively. Since launching in Lisbon in 2018, the company has grown to offices in Lisbon and San Francisco, staying self-financed while reaching over 100 million downloads worldwide. Air Apps focuses on building products that blend efficiency with creativity, aiming to change how users plan and organize their work and life. Data Analyst Role – Paris (Onsite) The Data Analyst at Air Apps works onsite in Paris, collaborating with cross-functional teams to turn data into insights that shape product decisions. This role centers on analyzing and interpreting data, creating reports, dashboards, and performance metrics that guide business and product improvements. Main Responsibilities Analyze data to uncover trends and actionable business insights Develop and maintain reports, dashboards, and key performance indicators Present findings to help teams make informed decisions Work closely with colleagues from different departments to improve user experience What We’re Looking For Strong analytical skills and a data-driven approach Experience using data visualization tools Ability to translate complex datasets into clear, actionable insights Comfort working onsite at our Paris office Additional Details This is a fully onsite position in Paris Relocation support is available

About UsZefir stands as Europe's leading AI-driven Real Estate Marketplace, revolutionizing the process of buying and selling homes. In a mere two years, we have facilitated over €1 billion in Gross Merchandise Volume (GMV), enabling transactions at double the speed of traditional methods.With the backing of over €50 million from esteemed investors such as Sequoia Capital, we are on a mission to enhance the lives of millions of current and future homeowners across Europe.Join Our Business Team as an Account ExecutiveAs an Account Executive within our Business team, you will play a pivotal role in Zefir's expansion by cultivating and strengthening our network of real estate agents. Our objective is to create a unique marketplace that promotes seamless collaboration among industry professionals.Your ResponsibilitiesOversee the complete sales cycle, including prospecting strategies, qualification, closing, and onboarding processes.Pinpoint high-potential real estate agents and develop a robust sales pipeline.Work closely with Account Management and Operations teams to refine and enhance internal processes.Assist in the development of a unique real estate marketplace that bolsters agent cooperation.QualificationsPrior experience in B2B prospecting and closing, preferably with minimal inbound leads.Exceptional organizational skills with the ability to manage a high volume of calls.An entrepreneurial mindset coupled with a passion for implementing innovative processes.A strong desire to grow within a dynamic startup environment, directly impacting business outcomes.Fluency in both English and French is essential.Benefits We OfferAttractive Salary: Utilize our salary calculator to simulate your earnings.BSPCE (Stock Options): Available to all employees with monthly vesting commencing after the first year, over a four-year timeline.Comprehensive Healthcare Plan: Complete coverage with Alan for team members, their partners, and children.Modern Office Location: Based in Le Peletier, Paris (9th arrondissement), with flexible remote work arrangements.

At Joko, we empower consumers to shop smarter and save money. Our mission is to transform the shopping experience, enabling people to make informed decisions while finding the best deals.Founded in Paris, Joko is a tech-driven, certified B Corp company with over 90 talented individuals across Paris, Barcelona, New York, and beyond. With more than 5 million users, we help consumers save money daily at over 10,000 merchants.Our offerings include cashback rewards, automatic coupons, price alerts, and carbon tracking. We are currently enhancing our product line by developing an AI-powered shopping assistant that helps users identify the best products based on price, quality, and impact.Having achieved profitability in our primary market, we are expanding globally with a strong focus on the U.S. market. Join us as we build the future of shopping!This position will be located in Paris. Our Data TeamAt Joko, our Data team is pivotal in converting data into actionable insights that drive innovation and efficiency across the organization. As part of the Data & Operations department, our goal is to establish robust data foundations that empower all teams to make quicker, smarter, and scalable decisions.As a Data Analyst Intern, you will gain hands-on experience in a full-stack role, engaging with the entire data lifecycle—from ingestion and transformation to modeling, analysis, and visualization.Here’s what you will be involved in:Creating data products: Design, document, and maintain reliable datasets utilized across the company—from business reporting to experimentation and automation.Enhancing our modern data stack: We currently utilize Snowflake, dbt, Airbyte, and Metabase, and we aim to continually strengthen our stack to meet the evolving needs of the business.Delivering insights and powering AI: We produce high-quality reports, self-service dashboards, and data tools that assist various teams—from Product to Operations and Marketing—in understanding and acting upon data.Fostering a data-driven culture: We promote a culture where data is at the center of decision-making.

Homa Games is a mobile game developer and publisher headquartered in Paris. The company has released over 80 titles, reaching more than 2 billion downloads worldwide. Its flagship game, All in Hole, has ranked among the top 50 grossing games globally. Homa Games continues to set new goals in mobile entertainment. Data-Driven Development Homa Lab, the company’s proprietary platform, gives developers access to market intelligence, data tools, and advanced game technology. Many features are powered by AI, which helps teams identify product-market fit and scale successful games. The platform supports rapid prototyping and faster iteration, using real player data and insights from each launch. Team and Culture The team at Homa Games includes over 220 professionals from more than 30 countries. Many team members have backgrounds in leading game studios. The company values ambition, curiosity, humility, and focus, and places importance on delivering results quickly and transparently. Growth and Vision Homa Games has raised $165 million from investors such as Headline, Northzone, Eurazeo, and the founders of King, Sorare, and Spotify. The company is working toward building the next generation of entertainment for billions of players around the world.

About UsZefir is at the forefront of innovation in the real estate sector, recognized as Europe’s fastest-growing AI Real Estate Marketplace. We are revolutionizing the home buying and selling process, enabling transactions that occur twice as fast as conventional methods. In just two years, we have successfully surpassed €1 billion in Gross Merchandise Volume (GMV).With the backing of over €50 million from prestigious investors, including Sequoia Capital, our mission is to facilitate significant life changes for millions of current and future homeowners across Europe.The Role: Account Executive, Consumer TeamThe Account Executive Consumer team plays a pivotal role in Zefir’s growth strategy, focusing on converting incoming leads into satisfied clients. Each team member is an essential contributor to our revenue goals, customer satisfaction, and the ongoing enhancement of our sales processes.Key ResponsibilitiesManage and qualify incoming leads, guiding prospects from initial contact to contract signing.Act as a trusted advisor by understanding client objectives and crafting customized action plans.Monitor and manage weekly performance KPIs related to emails, calls, and video interactions.Analyze client interactions to uncover opportunities for enhancing conversion rates.Collaborate on refining internal sales processes and messaging.Provide valuable client feedback to aid in product development and enhancement.

Avisia is at the forefront of data-driven decision-making, engaging with clients on 100% data-focused missions that blend technical and operational dimensions. Depending on your profile and interests, you will have the opportunity to work on projects addressing both technical challenges and business-oriented issues.Our clients span various industries including Luxury, Retail, Telecommunications, Banking, and Insurance. The data themes you may work on are equally diverse. Here are some current project examples:Development and deployment of reports for the Executive Committee of a leading long-term vehicle rental company catering to large enterprises. #ManagementConducting ad-hoc studies for retail brands: product/brand launch analysis, brand cannibalization, profiling of lapsed customers… #CustomerInsightsParticipating in the redesign of the marketing campaign targeting program for a luxury brand. #CRMIn connection with CSR issues, implementing an application to identify and qualify bank clients to assist them in adapting to the Energy Performance Diagnosis changes. #DataVisualization

Join Our Innovative Team at ZefirZefir is revolutionizing the real estate landscape in Europe with our cutting-edge AI autopilot for home sales. Based in Paris, we are on a mission to streamline the entire sale and purchase journey, connecting local brokers, buyers, and essential documentation with our advanced AI technology.With over $55 million in funding from prestigious investors like Sequoia Capital, we are dedicated to transforming the lives of millions of existing and future homeowners across Europe.Program Duration: 2 years (with 2 rotations)Program Start Dates: We welcome new cohorts every January and July. About ZefirAs the most dynamic real estate marketplace in Europe, Zefir leverages artificial intelligence to redefine how properties are bought and sold. Our goal is to make transactions twice as fast compared to traditional methods.In just two years, we have achieved over €1 billion in transaction volume and secured more than €50 million from top-tier investors who have backed companies like Apple and Airbnb.Every day, we assist thousands of homeowners in navigating significant life transitions with confidence. The Graduate Sales Program: An Accelerated Path to Sales ManagementOur Graduate Program is a fast-tracked, two-step journey designed to mold exceptional talent into future team leaders. Over the course of two years, you will have the opportunity to advance through two key roles, supported by intensive coaching, dedicated mentorship, and clear objectives at each stage. You'll gain comprehensive insights into the sales profession, setting you up for a successful career.A new cohort begins every six months (in July and January). Your JourneyStep 1 — Sales Development Representative (SDR) (9 months or longer, based on performance)You will start on the ground floor, focusing on mastering the fundamentals of sales while demonstrating your ability to thrive in a high-volume environment.Handle a substantial volume of calls and appointment scheduling.Develop and refine your sales pitch through direct customer interactions.Learn to qualify prospects and establish a robust sales pipeline.Engage in one hour of continuous training weekly.

Role Overview Quantis is seeking a Business Analyst focused on ERP and data to join the team in Paris. This position supports Quantis' ongoing partnership with BCG and centers on optimizing and advancing our ERP and data systems, with a primary focus on the NetSuite platform. The role combines elements of systems management, business analysis, data management, and finance. This position is part of the Global Finance team and reports to the Global Finance Controller. The analyst will work closely with international colleagues and enjoy a high level of autonomy. What You Will Do Support and improve the current ERP system (NetSuite). Create and maintain reports, saved searches, and dashboards. Assist with structuring, cleaning, and validating business data, including financials, costs, timesheets, sales, and project performance. Provide user assistance and troubleshooting for operational systems. Participate in both routine operational activities and longer-term improvement projects. Help prepare for an upcoming ERP migration planned within the next two years. About Quantis Quantis, now part of BCG, is a sustainability consultancy with over 250 professionals worldwide. For more than 20 years, Quantis has partnered with organizations to address environmental challenges and embed sustainability into business strategies and decisions. The team is known for blending scientific expertise with strategic thinking to help clients move from ambition to action. Quantis values collaboration, curiosity, and professional growth. The company culture, known as the Quantis Spirit, emphasizes innovation, impact, and science-driven work. Learn more about Quantis and our mission.