Customer Experience Team Lead at Whatnot | Phoenix, AZ

WhatnotPhoenix, AZ

Remote Full-time

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Experience Level

Manager

Qualifications

- Proven leadership skills with a focus on team development and performance enhancement.- Excellent problem-solving abilities and a keen eye for detail.- Strong communication skills, both verbal and written.- Experience in customer service or support environments is highly desirable.- Ability to analyze data and translate insights into actionable strategies.

About the job

Embrace the Future of Commerce with Whatnot!

Whatnot stands as the premier live shopping platform in North America and Europe, where you can buy, sell, and explore the items you cherish. Our mission is to transform e-commerce by merging community engagement, shopping, and entertainment into a unique experience tailored just for you. As a part of a remote co-located team, we thrive on innovation, firmly rooted in our core values. With operational hubs across the US, UK, Germany, Ireland, Poland, and Australia, we are collaboratively shaping the future of online marketplaces.

From fashion and beauty to electronics and collectibles, including trading cards and comic books, our live auctions cater to diverse interests.

And we’re just scratching the surface! Recognized as one of the fastest-growing marketplaces, we seek audacious, forward-thinking problem solvers in every functional area. Stay updated with Whatnot through our news and engineering blogs and join us in empowering individuals to transform their passions into businesses while fostering connections through commerce.

Your Role

As the leader of the Customer Experience team, you will play a crucial role in enhancing user experiences through continuous process improvements, effective order management, and adept problem-solving. You will ensure our dedicated agents thoroughly investigate every customer inquiry, delivering optimal solutions while providing invaluable insights to the business. By leveraging these insights, you will collaborate across teams to address product or experience gaps that adversely affect our customers, striving to make Whatnot better every day. Additionally, you will oversee team productivity through performance metrics, guaranteeing our users receive prompt and high-quality service.

Lead team performance, enhancing productivity, quality, and overall customer satisfaction.
Mentor, motivate, and be accountable for the performance and culture of a team of customer service agents.
Maintain deep knowledge of processes, products, and day-to-day operational projects.
Ensure adherence to policies and operational guidelines.

About Whatnot

Whatnot is a cutting-edge live shopping platform that empowers users in North America and Europe to engage in a unique buying and selling experience. Our commitment to blending community with commerce positions us at the forefront of redefining e-commerce, creating a vibrant marketplace where individuals can connect over shared interests.

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Customer Experience Team Lead at Whatnot | Phoenix, AZ

Experience Level

Qualifications

About the job

Embrace the Future of Commerce with Whatnot!

Your Role

About Whatnot

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