Customer-Focused Technical Account Manager at Xometry | Seattle, WA

Join Otter Technologies, Inc. as a Technical Program Manager in Seattle, WA! In this pivotal role, you will lead cross-functional teams to deliver innovative solutions, streamline processes, and drive project success from inception through execution. Your technical expertise and strong leadership skills will help shape the future of our products, ensuring th…

About Us At Otter, we are revolutionizing the digital landscape for the food industry. As off-premise dining continues to rise, we are committed to providing restaurants with the essential tools needed to navigate this changing environment. Our mission is to simplify complexities, enhance business growth, and ensure exceptional dining experiences for guests, no matter where they are. Our innovative platform caters to food businesses of all sizes, from beloved local eateries to expansive global chains. By partnering with us, restaurants can focus on their core mission: delivering outstanding meals to their patrons. Together, we strive to make quality food more accessible, dependable, and affordable for all. Your Role As a pivotal member of our dynamic team, you will lead the development of Otter’s data products, the backbone that enables restaurants to analyze, anticipate, and enhance their operational performance. You will take ownership of complete product outcomes within a diverse portfolio that encompasses analytics, real-time monitoring, alerts, operational insights, and data integrity. Your responsibilities will include: Transforming operator challenges into innovative solutions that distill complex, multi-channel data into clear, actionable insights. Enhancing data reliability by collaborating with platform, data, and finance teams to ensure freshness, accuracy, data lineage, and metric definitions, making our products the trusted source for operators. Focusing on deliverables that prevent revenue loss, identify issues, and drive tangible operational enhancements. Creating scalable and rapid solutions that facilitate new use cases without the need for bespoke work. Engaging cross-functionally with Engineering, Design, Data Science, Go-To-Market, and Customer teams to iteratively develop and rapidly learn from product iterations. Taking responsibility for outcomes, defining success metrics, and driving improvements in adoption, engagement, customer satisfaction, data service level agreements, and revenue impact. Qualifications A minimum of 5 years of experience in product management or a closely related field, focusing on data/analytics, platforms, or operational tools. Proven track record of delivering insight-driven products (such as dashboards, alerts, and workflows) that have achieved measurable business outcomes. Strong data fluency with proficiency in SQL, metrics design, and experiment/impact analysis; capable of deep collaboration with data science and engineering teams. Exceptional product judgment and UX instincts; adept at distinguishing between informative and actionable insights while designing for busy operators. Ability to lead cross-functional teams effectively, with outstanding written and verbal communication skills.

About UsAt Otter, we understand that successful restaurateurs must not only have a passion for food and people but also for technology. Our mission is to empower restaurants worldwide in the realm of online food delivery. Trusted by renowned brands such as Chick-fil-A, Ben & Jerry’s, KFC, and Eataly, our software enhances sales, minimizes order issues, and alleviates delivery complexities.Your RoleDrive the design, development, and maintenance of real-time streaming data pipelines using Apache Flink, Kafka, and other related technologies to ensure efficient and reliable data delivery.Implement data integrity strategies, including dynamic filtering, checkpointing, and auto-healing processes to build resilient pipelines.Manage and support real-time data infrastructures, alongside internal tools and monitoring systems to ensure optimal pipeline performance.Work collaboratively across product, engineering, and analytics teams to fulfill data requirements and feature requests.Set and advocate for best practices in streaming data engineering, data governance, and cloud platforms while enhancing data models for analytical purposes.

About Us At Otter, we understand that to thrive in the digital restaurant industry, a passion for technology is just as essential as a love for food and service. Our mission is to empower restaurateurs around the globe—big and small, from Chick-fil-A to Eataly—with innovative software solutions that enhance their online food delivery operations. By leveraging our technology, we help businesses boost sales, minimize order errors, and streamline delivery processes. Your Role Lead the design, development, and maintenance of real-time streaming data pipelines utilizing Apache Flink, Kafka, and other relevant technologies to ensure efficient and reliable data transfer. Implement comprehensive data quality measures, such as dynamic filtering, checkpointing, and auto-healing mechanisms to maintain robust and consistent data pipelines. Manage and support real-time data infrastructure, internal tools, and monitoring systems to ensure optimal pipeline health and performance. Collaborate across product, engineering, and analytics teams to fulfill data requirements and enhance feature development. Establish and advocate for best practices in streaming data engineering and data governance while optimizing data models for analytics. Qualifications Over 10 years of relevant industry experience. Familiarity with streaming data frameworks and tools (e.g., Apache Kafka, Apache Flink, Google Data Flow). Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience. Proficient in programming languages such as Java, Python, or Scala, particularly in distributed computing environments. Strong understanding of SQL and relational data modeling principles. Excellent problem-solving skills coupled with a proactive and collaborative approach. Effective communication skills with the ability to articulate technical concepts to a diverse audience. Why Join Us? The demand for online food delivery is skyrocketing, with the U.S. market expanding from $10 billion to $100 billion in just five years, and projections suggest it could reach $500 billion to $1 trillion by 2030. Be part of a transformative team that is reshaping the restaurant industry for the better. Enjoy a supportive and collaborative work environment that fosters innovation and growth.

About UsAt Otter, we redefine the dining experience for restaurateurs in the digital age. Historically, success in the restaurant business hinged on a love for food and people. Today, thriving in the digital landscape requires a passion for technology, too. Our mission is to empower restaurant owners to excel in the online food delivery market. Esteemed brands like Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our innovative software to enhance their delivery operations. We are committed to boosting sales, minimizing order discrepancies, and alleviating delivery challenges. Your RoleThe Analytics Engineering team at Otter is on a mission to standardize the fragmented data landscape of the restaurant industry. With diverse POS systems, delivery applications, and inventory management tools, the lack of uniformity creates barriers to effective AI integration and trust in data. As a pivotal member of our team, you will spearhead initiatives in data normalization and modeling, establish a robust semantic layer, and implement automated data quality frameworks, creating a premier data ecosystem from the ground up. In this influential role, you will combine hands-on technical expertise with collaborative engagement across various departments. Your responsibilities will include developing scalable data models and pipelines in collaboration with Product, Engineering, Operations, and Data Science teams. You will gain insights into how restaurants utilize Otter, assess platform quality and growth, and convert raw operational data into actionable datasets that drive strategic decisions and AI-enhanced products.

Prosidian Consulting is seeking a PPM Program Manager III to join our dynamic team in Seattle, WA. In this role, you will leverage your expertise in program management to drive successful project outcomes, collaborate with cross-functional teams, and ensure the delivery of high-quality services to our clients.

Join us at Prosidian Consulting as a PPM Program Manager II, where you will play a pivotal role in managing complex projects and programs that drive our clients' success. Your expertise in program management will empower you to lead cross-functional teams, ensuring alignment with strategic objectives and optimal resource allocation.As a Program Manager, you will be responsible for developing project plans, overseeing execution, and producing insightful reports for stakeholders. Your proactive approach and strong communication skills will be essential as you collaborate with diverse teams to navigate challenges and deliver exceptional results.

Join our dynamic team at Prosidian Consulting as a PPM Technical Lead in Seattle, Washington. In this role, you will spearhead project management initiatives, ensuring successful delivery and implementation of solutions in a fast-paced environment. Your expertise will guide our teams in navigating complex projects while fostering collaboration and innovation.

Join Aerostrat as a Technical Program Manager, where you'll oversee and drive the successful execution of innovative projects in our dynamic organization. Your expertise will be crucial in coordinating cross-functional teams, ensuring project milestones are met, and delivering high-quality results that align with our strategic goals.

SupportKind is hiring a Program Coordinator in Seattle, WA. This position centers on organizing and supporting a range of programs that advance the organization's mission. The Program Coordinator works closely with team members to keep projects on track and ensure each initiative meets established goals. Role overview This role involves managing multiple initiatives at once, making sure each aligns with SupportKind's strategic direction. Attention to detail and strong organizational skills are important for tracking progress and measuring results. What you will do Coordinate daily activities for assigned programs Monitor progress and help programs achieve their intended outcomes Work with colleagues to align projects with overall objectives Requirements Strong organizational skills Interest in supporting community-focused work Ability to manage several projects at once

Join Outreach as a Technical Program Manager - Security and play a pivotal role in safeguarding our innovative platform. In this position, you will lead cross-functional teams to ensure the highest standards of security are integrated into our product offerings. Your expertise will help shape our security strategy, and you will work closely with engineering, compliance, and product management to identify and mitigate risks.

We are seeking a highly skilled Senior Technical Program Manager to join our dynamic team at PitchBook Data. In this pivotal role, you will lead cross-functional initiatives aimed at enhancing our product offerings and streamlining operational efficiencies. You will be responsible for defining project scopes, setting timelines, and ensuring the successful delivery of projects that align with our strategic objectives.Your expertise in technical project management, combined with your ability to communicate effectively with both technical and non-technical stakeholders, will be essential in driving our projects forward. If you have a passion for technology and a proven track record of managing complex programs, we would love to hear from you!

Join Prosidian Consulting as a PPM Technical Writer/Editor in Seattle, WA. This pivotal role involves creating and editing technical documentation related to project and program management, ensuring clarity, accuracy, and compliance with industry standards. You will collaborate with project managers and technical teams to deliver high-quality documentation that supports our clients' needs. Your expertise will help enhance the understanding of complex information, making it accessible and user-friendly.

Role overview The Senior Technical Program Manager for Connected Warfare at Anduril Industries leads complex technical programs focused on advancing defense capabilities. Based in Seattle, Washington, this position requires balancing technical direction with program execution in a mission-driven environment. What you will do Manage technical programs from initial planning through final delivery, ensuring objectives and deadlines are consistently met. Collaborate with engineering, product, and cross-functional teams to deliver solutions tailored to mission requirements. Drive strategic planning and execution, aligning program milestones with the company’s broader goals. Serve as a primary point of contact for stakeholders, maintaining clear communication and managing relationships throughout the program lifecycle. Who thrives in this role Technical program managers with a track record of shaping strategy and delivering results. Professionals who work effectively across multiple disciplines to address complex challenges. Strong communicators who keep teams and stakeholders aligned throughout each phase of a program.

Why Join UsAt Brex, we are revolutionizing the way companies manage their spending through our AI-powered spend platform. We provide a seamless integration of corporate cards, banking, and global payment solutions, accompanied by intuitive software for managing travel and expenses. Our platform is trusted by tens of thousands of businesses, ranging from innovative startups to established enterprises like DoorDash, Flexport, and Compass, enabling them to take control of their spending, optimize costs, and enhance operational efficiency on a global scale.Joining Brex means embracing a culture of innovation and collaboration, where you will be empowered to push boundaries, challenge conventional norms, and work alongside some of the most talented professionals in the industry. We are dedicated to fostering a diverse and inclusive workforce, where your aspirations are only limited by your imagination. We equip you with the necessary tools, resources, and support to advance your career.Recruiting at BrexRecruitment is the cornerstone of every career at Brex. As the initial point of contact for potential builders and leaders, we help candidates envision their future with us. Collaborating with leaders across departments, we seek out exceptional talent to build high-performing teams. Our approach is swift, strategic, and focused on creating a welcoming candidate experience from the very first interaction. We don't merely fill positions; we help shape the culture at Brex by identifying the next generation of innovators and leaders.Your RoleIn the capacity of a Senior Technical Sourcer, you will act as a strategic talent partner responsible for identifying, engaging, and cultivating pipelines of top-tier technical talent. You will work closely with recruiters, hiring managers, and technical leaders to gain a deep understanding of role requirements, allowing you to devise proactive sourcing strategies that cater to both immediate hiring demands and long-term organizational growth.Utilizing advanced sourcing techniques, data analytics, and market insights, you will uncover exceptional talent across various technical fields including engineering, data science, product management, artificial intelligence, and other emerging domains. This role demands creativity, persistence, and a keen business sense to effectively engage passive candidates, positioning Brex as an employer of choice. Additionally, you will play a pivotal role in enhancing our diversity sourcing strategies and continuously refining our sourcing processes and tools.Work EnvironmentThis position will be based at our Seattle office, operating within a hybrid work model that balances the dynamic atmosphere of in-office collaboration with the flexibility of remote work. We currently require a minimum of three coordinated in-office days per week, specifically Monday, Wednesday, and Thursday. Furthermore, we offer up to four weeks of fully remote work annually!

About Us:Are you looking to make a meaningful impact? Join our team at Rover, where we blend work and play!At Rover, we believe everyone deserves the unconditional love of a pet. Our mission is to simplify the pet parenting experience. Since our inception in 2011, our Rover app and website have connected pet parents with caring pet sitters and dog walkers across the United States, Canada, and Europe. We empower our community of dedicated pet care providers to manage their businesses with the robust support of a global company.Headquartered in Seattle, Washington, we collaborate closely with teams in Barcelona, San Antonio, Spokane, and various remote locations. Recognized as one of the 100 Best Companies to Work For by Seattle Business Magazine and Washington’s Best Workplaces by the Puget Sound Business Journal, Rover prides itself on being an agile, fast-growing company led by professionals from some of the world’s most esteemed tech firms.We value our furry employees just as much as our human ones. Our commitment extends beyond enhancing the pet parenting experience—we strive to create a diverse, inclusive, and welcoming community, starting with our staff.This is a hybrid role, requiring a minimum of two days per week in our Downtown Seattle office on Mondays and Thursdays. Candidates must be based in the Greater Seattle Area or willing to relocate.

Slate Cleaning is a reputable and professional commercial cleaning service focused on delivering pristine, safe, and welcoming environments for our clientele. We are celebrated for our reliability, meticulous attention to detail, and efficient digital communication. Our team caters to a range of commercial establishments, upholding high standards and adaptability.Job OverviewWe are seeking a reliable Part-Time Commercial Cleaner to become an integral part of our team. In this role, you will be responsible for ensuring the cleanliness and appealing presentation of the assigned facility. Your efforts will help maintain the luxurious standards of our brand, fostering a welcoming and immaculate atmosphere for both clients and staff. Attention to detail is crucial, as is effective communication with the Lead Cleaner or store representative as necessary.

Become a Force for Good at Axon.At Axon, we are dedicated to our mission of Protecting Life. We explore the most pressing safety and justice challenges faced by society with our suite of devices and cloud-based software solutions. Our collaborative approach ensures that we excel together. We value open communication and inclusivity, actively seeking diverse viewpoints from our customers, communities, and each other.Life at Axon is dynamic, rewarding, and full of opportunities for meaningful contributions. Here, you will take initiative and enact real change while continuously growing in a company that values your input.Your ImpactAs a Senior Technical Program Manager, you will utilize your leadership and technical expertise to collaborate with engineering and product management teams to propel projects from their initial concept through design, development, and deployment. You will work within a close-knit team comprising five members at the intersection of Engineering, Product, and Finance to enhance spending decisions that align with our product and financial strategies. Instead of merely establishing cost-controls and approvals, we empower our engineering teams with budgets, guiding them in understanding, forecasting, and optimizing their expenditures while ensuring their development pace remains intact.We seek an experienced Technical Program Manager with a background in working with engineering teams in cloud-hosted distributed service environments. You should have a proven track record of executing and coordinating complex software deliverables across various teams and roles. In this position, you will partner closely with VPs of Engineering and Finance. A key aspect of this role involves understanding or researching AWS and Azure pricing models to assist teams during architectural design in selecting the most cost-effective solutions. Achieving success means integrating financial insights early in the software design process, while failure could result in launching features that are prohibitively expensive to operate. Outstanding success will involve transforming this function into a scalable, repeatable process beyond your individual contributions.

Join Axon and Make an Impact.At Axon, our mission is to Protect Life. We tackle society's most pressing safety and justice challenges through our innovative devices and cloud-based software solutions. We believe in collaboration and strive to foster an inclusive environment where diverse perspectives are valued.Life at Axon is dynamic and impactful. You'll have the chance to take initiative and drive meaningful change. We prioritize your growth as you work diligently towards a mission that resonates at a company where every individual counts.Your ImpactAxon is in search of a passionate and experienced Program Manager for Adoption & Enablement to spearhead internal training and customer engagement throughout the Fusus lifecycle. This role focuses on delivering high-quality training, developing curricula, ensuring quality assurance, and providing ongoing support post-deployment.This position blends program management with hands-on instructor-led training, equipping both Axon teams and law enforcement clients to effectively utilize Fusus workflows. Your success will hinge on your ability to convey platform functionalities and the technical principles that drive successful implementations, while also transforming real-world operational scenarios into scalable training experiences.The ideal candidate will be a proficient cross-functional collaborator with a solid operational grasp of Axon Fusus, outstanding facilitation skills, and the capability to independently conduct training and enablement sessions. This pivotal role is essential for guiding customers through a seamless transition from deployment to ongoing support, optimizing product usage, enhancing operational readiness, and achieving long-term success.What You’ll DoLocation: US-based Axon hub sites (including Atlanta, Boston, Denver, Scottsdale, or the Seattle metro area)Travel: Approximately 50% of the timeReports to: Senior Director, RTO SaaS Delivery