Customer-Focused Technical Account Manager

Join Trener Robotics as a Technical Sales Engineer in our San Jose headquarters! In this dynamic role, you will leverage your technical expertise and sales acumen to engage with clients, understand their needs, and deliver innovative robotic solutions tailored to enhance their operations. Your ability to communicate complex technical information clearly will be key as you build relationships and drive sales.As part of our team, you'll collaborate closely with engineering and product teams to ensure customer satisfaction and seamless integration of our products into client systems. We are looking for a self-motivated individual who thrives in a fast-paced environment and is passionate about technology and sales.

Position Summary:We are in search of a dedicated and enthusiastic Technical Sales and Field Service Engineer to enhance our sales team. This role is pivotal in fostering relationships with existing clients while also pursuing new business opportunities. The ideal candidate will engage in applications engineering, provide sales support, and undertake field service tasks. Our Sales Engineers thrive in a results-driven, dynamic environment.This position offers extensive formal training alongside mentorship, allowing you to develop a comprehensive understanding of CaptiveAire's products, market strategies, application engineering processes, and sales methodologies.

Are you driven by a passion for innovative network security solutions and eager to contribute to a rapidly growing industry? NETGEAR is inviting a skilled Sales Engineer (SE) to be a part of our Network Security team. In this impactful role, you will collaborate with Managed Service Providers (MSPs) and Small-to-Medium Businesses (SMBs), acting as a trusted technical consultant to facilitate the successful integration of NETGEAR’s advanced security offerings.As a pivotal figure in the pre-sales process, you will leverage your technical expertise to craft customer solutions and enhance product adoption. This position is remote, with occasional travel to customer sites, industry events, or team meetings.Key Responsibilities:· Serve as the technical subject matter expert (SME) on NETGEAR’s security product lineup throughout the sales cycle.· Collaborate closely with sales teams to ascertain customer needs and create customized solutions utilizing NETGEAR’s security products.· Conduct compelling technical presentations, product demonstrations, and Proof-of-Concept (PoC) sessions for potential customers.· Assist MSPs and SMBs in the deployment and implementation of vital products such as Next-Generation Firewalls, Zero-Trust Network Access, Secure Web Gateways, VPNs, and SD-WAN.· Cultivate and sustain robust technical relationships with clients, partners, and internal teams.· Provide valuable feedback to product and engineering teams based on customer insights and market trends.· Support channel partners with onboarding, training, and technical enablement.· Keep abreast of industry developments, emerging threats, and competitive products.· Engage in industry events, webinars, and other platforms to showcase NETGEAR’s security solutions.

Join our dynamic team as a Technical Lead Component Engineer in San Jose, CA. In this pivotal role, you will lead engineering efforts, ensuring the excellence and reliability of our components. You will be responsible for driving innovation, overseeing project timelines, and collaborating with cross-functional teams to deliver top-notch engineering solutions.

Join our team as a Component Engineering Technical Leader specializing in High Speed Interconnect. In this pivotal role, you will lead a team of engineers in designing, developing, and optimizing high-speed interconnect solutions for our cutting-edge products. You will work closely with cross-functional teams to ensure that our designs meet performance, reliability, and manufacturability standards.

We are looking for a dedicated Technical Support Engineer Tier 2 to join our dynamic team at 8x8 Inc. This role is pivotal in ensuring exceptional customer satisfaction by effectively diagnosing and resolving intricate technical issues. The ideal candidate will proactively investigate root causes of problems and provide escalation support across all departments within our organization.Key Responsibilities:Conduct in-depth research on critical technical issues.Deliver direct support for Santa Maria (Fusion Contact Center) and various internal departments including Retention, Technical Account Managers, and Sales, addressing escalations from Executives.Provide comprehensive support for all 8x8 Products & Services, including Virtual Office, Virtual Office Pro, Residential, and Contact Center solutions.Champion the implementation of effective workarounds and permanent fixes.Utilize your knowledge of customer environments to ensure timely and high-quality incident resolution through root cause analysis and knowledge transfer.Manage cases and sub-cases, ensuring high-quality communication and resolution of all issues.Maintain customer commitments with professionalism and a strong sense of ownership.Proactively monitor, diagnose, and respond to critical iPBX/server alarms.Restart and manually configure iPBXs as needed.Support on-site installation technicians.Convert submitted audio files for customer iPBX uploads.Collaborate with the Network Operation Center and Product/System Operations to resolve complex escalations.

Veeam, recognized as the leading global innovator in data resilience, empowers organizations to seize control of their data anytime and anywhere. Our comprehensive solutions encompass data backup, recovery, portability, security, and intelligence. With headquarters in Seattle, Veeam safeguards over 550,000 clients globally, relying on us to sustain their operational effectiveness. Join us in our mission to innovate, grow, and deliver meaningful solutions for some of the world’s most prestigious brands. The future of data resilience is here—let's advance together.#LI-JC2About the RoleAs a Desktop Support Engineer II, you will provide top-tier, personalized technical assistance to our executive team and VIP stakeholders, ensuring a flawless technology experience critical to our business operations. This position requires your presence on-site five days a week.What You’ll DoDeliver outstanding technical support to executives through both remote and on-site channels, upholding the highest standards of confidentiality and data privacy.Provide flexible coverage across standard and extended business hours, including an on-call rotation and after-hours support as necessary.Attend executive meetings, conferences, and special events to ensure smooth technology operations.Oversee audio/visual setup and troubleshooting for executive presentations and video conferencing.Conduct proactive maintenance and monitoring of executive technology systems, including daily equipment checks and health reviews.Maintain and repair executive hardware such as computers, printers, mobile devices, and A/V systems.Collaborate with HR and IT to facilitate the seamless onboarding of new executive staff.Adhere to established ITSM/ITIL processes while maintaining accurate documentation of all support activities.Manage and prioritize support inventory to anticipate and meet executive technology needs.What You’ll BringBachelor's degree in Information Technology, Computer Science, Management Information Systems, Business, or a related field; or 7+ years of relevant experience.

Join the dynamic team at archer56 as a Senior Technical Recruiter. In this pivotal role, you will be responsible for sourcing, attracting, and hiring top-tier technical talent to help drive our innovation forward. You will utilize your expertise in recruitment strategies to enhance our hiring process and contribute to the growth of our technical teams.

About Etched Etched builds AI inference systems designed specifically for transformer models. The company’s ASICs offer over 10x higher performance with lower costs and latency than traditional solutions such as the B200. These advances support real-time video generation and complex reasoning agents. Etched is backed by major investors and a team of experienced engineers, working to reshape infrastructure for one of the fastest-growing technology sectors. Role Overview The Technical Program Manager for Infrastructure leads programs from initial planning through to delivery. This role coordinates efforts across internal teams, manages vendor relationships, and keeps all dependencies, risks, and milestones visible to stakeholders. Setting key performance indicators and establishing operational rhythms are central parts of the job, along with ongoing process improvements that help the Infrastructure organization work more efficiently. What You Will Do Drive cross-functional programs from start to finish, ensuring alignment across engineering, leadership, and external partners. Translate complex technical concepts into clear updates for stakeholders at all levels. Identify risks early and facilitate solutions to challenges during ASIC design, hardware integration, and software deployment. Establish and track KPIs to measure progress and maintain program momentum. Adapt plans and guide teams through shifting priorities without losing pace. Develop and refine program management frameworks to support high-performing engineering teams. What We Look For Strong technical background, with the ability to understand and communicate about complex infrastructure projects. Exceptional organizational and communication skills. Experience coordinating across multiple teams and external vendors. Proactive approach to identifying and addressing risks. Comfort working in an environment where priorities can change quickly. Location This role is based in San Jose.

Join 8x8, Inc. as an Enterprise Technical Support Specialist, where you will leverage your expertise in technical support to assist our esteemed enterprise clients. You will be instrumental in providing support for our renowned hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your background in computer networking and telecommunications, coupled with your superior problem-solving capabilities and commitment to fostering strong customer relationships, will be vital as we aim to enhance our market share in the hosted unified communications sector.Job Overview:You will guide the strategic direction of enterprise-level support services for 8x8 products targeted at both assigned and shared customers. This includes managing Tier 1 escalations, executing remote phone system configurations, and troubleshooting issues related to quality of service, connectivity, and performance. The ideal candidate will possess a strong ability to cultivate trusted partnerships with technical staff and executives, ensuring a tailored approach to customer support.

Join 8x8, a leader in the communications industry, as we seek skilled technical support professionals to empower our business customers and esteemed partners with our award-winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your expertise in computer networking and telecommunications, coupled with advanced problem-solving skills and a knack for fostering strong customer relationships, will be instrumental in helping 8x8 enhance our market presence in hosted unified communications for businesses.Your primary responsibility will involve troubleshooting and resolving customer queries from certified partners, as well as supporting our sales team with inquiries from direct customers. You will engage with clients and partners through telephone, email, and chat sessions, addressing issues related to installation, configuration, quality of service, billing, and application functionality. Strong interpersonal skills and a deep understanding of networking are essential for this role. Additionally, you will be tasked with documenting all customer interactions within a CRM system and escalating complex issues or product bugs as necessary. The ideal candidate will possess a solid background in troubleshooting and resolving intricate technical challenges within telecommunications and enterprise networks.

Greetings,I am Monika Vurla, a Technical Recruiter actively seeking talented candidates like yourself. Below you will find the job requirements from our direct client. Please let me know if you are interested and available for this opportunity.Position: Manufacturing EngineerPay Rate: $20 - $23/hrLocation: San Jose, CAKey Responsibilities:• Maintain data storage on the computer network and master files in adherence to ISO standards.• Assist in the preparation and execution of Engineering Change Notices (ECN).• Interpret customer documentation, drawings, and blueprints to define manufacturing process flows.• Provide support with labor quoting and work alongside process engineering to define efficient process flows.• Update Bills of Materials (BOMs) and Engineering masters.• Publish weekly and monthly performance reports for the department as per established standards.• Coordinate ECN activities with the business unit and collaborate with relevant personnel to address issues arising from ECO activities.• Facilitate the completion of ECNs through documentation, validation, approval, and basic input of materials and drawing information into the Visual Manufacturing system.• Verify ECN documentation packages for completeness and accuracy, and follow up on completed ECNs to ensure ongoing accuracy.• Communicate ECN impacts with relevant personnel, including engineering, materials, and production staff, and interact with customers and/or suppliers when necessary.• Assist in managing excess and obsolete inventory.• Maintain Bills of Material in the Visual Manufacturing system.• Document and maintain additional records for process metrics.• Update and maintain the DOC program with current documentation.• Archive obsolete documents and process Document Change Notices.• May be required to work overtime and undertake other assigned duties as needed.

Archer, an innovative aerospace company headquartered in San Jose, California, is on a mission to revolutionize air mobility with our all-electric vertical takeoff and landing aircraft. Our cutting-edge design focuses on carrying four passengers while ensuring minimal noise and maximum sustainability.At Archer, we embrace challenges and aim for excellence. We believe that a diverse workplace fosters smarter solutions, better insights, and shared success. Our commitment to creating an equitable and inclusive environment is central to our ethos, where we celebrate the unique contributions of every team member.Key Responsibilities:Drive the assembly and integration of aircraft from initial planning to final delivery.Act as the technical and programmatic liaison, coordinating efforts among engineering, manufacturing, systems, supply chain, and quality assurance teams.Establish and manage integrated program schedules, budgets, and risk registers to monitor progress and ensure milestone achievement.Supervise the integration of structural, mechanical, and avionic systems into aircraft platforms.Ensure configuration control and compatibility with certification and customer requirements.Quickly identify and resolve technical and execution risks.Effectively communicate program status, risks, and recovery plans to leadership and stakeholders.

As the Director of Technical Support for Veeam Backup & Replication (VBR) in the Americas, you will play a crucial role in leading our technical support team to deliver exceptional service to our clients. You will oversee strategies to enhance customer satisfaction, improve support processes, and ensure that our team is equipped to handle technical challenges effectively.

For more than two decades, Smartsheet has empowered individuals and teams to achieve remarkable outcomes. From streamlined work management to intelligent, scalable solutions, we have always embraced the flow of work. Our mission is to develop tools that enable teams to automate repetitive tasks, uncover valuable insights, and scale intelligently. More importantly, we cultivate an environment that encourages bold thinking, decisive action, and the pursuit of meaningful work. When challenges align with purpose, and passion transforms into progress, that’s where the magic happens—and it’s what drives us each day.We are on the lookout for a seasoned Senior Technical Writer to design, create, and manage customer-oriented documentation for the Smartsheet Help Center, as well as internal product documentation. In this role, you will collaborate with cross-functional teams to gain insights into new product features and translate that knowledge into clear, concise, and engaging technical content that meets established style guidelines and deadlines. You will work closely with the product team to produce and update documentation that supports the creation of other content across the company. Given our rapid development cycle, your ability to deliver timely content is essential. Your responsibilities will also encompass site improvement projects, reporting, internal process enhancements, and Drupal integration.You will report directly to the Manager of Customer Experience Enablement and Knowledge Experiences based in the United States. This position is eligible for remote work within Costa Rica, and you must be a resident of Costa Rica.Your Responsibilities:Deeply engage with Smartsheet's product suite to understand the technologies and features necessary for precise documentation.Synthesize specification documents and internal technical specifications to create targeted, high-quality, customer-facing content, including but not limited to:Technical articles for the Smartsheet Help website (how-to guides, reference materials, FAQs, troubleshooting) and/or API documentation on the developer website.Content for eLearning modules or instructional videos.Internal documentation.Visual aids for Help content (screenshots, gifs, etc.).Collaborate with Subject Matter Experts (SMEs) to ensure technical accuracy in your writing.Review and mentor other writers to enhance their technical writing skills.Utilize AI tools to expedite content creation, enhance quality, and scale documentation output—while modeling best practices for AI-assisted writing workflows throughout the team.Monitor and report on your project assignments and timelines, maintaining adherence to strict deadlines.Define and develop templates and processes to standardize documentation practices across the team.

ABOUT LUMILENSAt Lumilens, we are revolutionizing the photonics infrastructure that will drive the next generation of AI supercomputing. Our innovations range from chip-to-chip optical interconnects to scalable photonic engines, enabling a new era of computing that is faster, cooler, and significantly more efficient.As a well-funded startup supported by Mayfield and led by industry veterans with a track record of scaling transformative technologies, we offer a unique opportunity to innovate from the ground up. Join our world-class team of engineers as we tackle some of the most challenging problems in optics, systems, and scalability. Every line of code and every design decision you contribute will shape the future of infrastructure.If you are driven by a mission, thrive in a dynamic environment, and are eager to make a significant impact, come aboard our exciting journey. We are just getting started!POSITION OVERVIEWWe are looking for a Technical Program Manager to join our rapidly expanding team. This role offers a unique chance to define the technical vision for our products, collaborate with a multidisciplinary team, and deliver meaningful outcomes from inception to execution. The ideal candidate will engage closely with contract manufacturers, suppliers, and internal cross-functional development teams to achieve product goals while fostering a culture of quality and continuous improvement.What You Will Do:Lead the execution of product development programs across the development team, focusing on optical hardware products for high-speed optical networks.Collaborate with relevant development teams to identify technical gaps and devise solutions to ensure timely execution and successful product launches.Assist the product team in managing manufacturing partners to complete essential technical design activities before product launches, including reliability, design verification testing, and compliance assessments.Facilitate collaboration with cross-functional teams including Photonics Design, Hardware Design, Packaging, Manufacturing, Quality Engineering, Product Marketing, and Supply Chain to ensure robust product development and a smooth transition to production.

As a Technical Solutions Architect, you will play a pivotal role in designing and implementing innovative technical solutions that meet our clients' needs. Your expertise will be instrumental in guiding projects from conception to execution, ensuring alignment with business objectives. Collaborate with cross-functional teams to deliver high-quality solutions that enhance user experience and drive business success.

About Archer Aviation Archer Aviation designs and builds all-electric vertical takeoff and landing aircraft in San Jose, California. The company focuses on sustainable air mobility, aiming to reduce noise pollution while advancing environmentally responsible aviation. The team is dedicated to developing, manufacturing, and operating aircraft that put environmental priorities at the forefront. Archer values ambitious problem-solving and believes a diverse workforce brings better ideas and outcomes. The company works to create an inclusive and equitable workplace where every team member is supported and celebrated. Role Overview: Technical Lead for Turboshaft Systems This position leads the technical direction and execution for turboshaft systems within a hybrid powertrain and turbogenerator platform. The Technical Lead guides a multidisciplinary team and ensures smooth integration and certification of the turboshaft in Archer’s aircraft. What You Will Do Lead the development and management of the turboshaft in a complex hybrid powertrain and turbogenerator system. Oversee a team of specialists in fuel systems, turbine design, exhaust, and thermal management. Ensure the turboshaft is successfully integrated, tested, and certified within the aircraft model. Optimize turboshaft design for compatibility with the overall powertrain. Identify and address technical, certification, and program risks to support project goals. Direct testing, verification, and certification activities for turboshaft systems. Define integration challenges for turboshaft subsystems, collaborating with mechanical and systems engineers. Develop strategic plans for turboshaft and turbogenerator advancement as part of the hybrid powertrain program.

Join atmosera as a Senior Cloud Application Support Engineer and play a pivotal role in delivering exceptional cloud solutions to our clients. In this fully remote position, you will leverage your expertise to troubleshoot and resolve complex technical issues while collaborating with cross-functional teams.Your responsibilities will include monitoring cloud applications, providing technical support, and implementing best practices to enhance system performance. This role requires a proactive approach to problem-solving and a passion for cloud technology.