Indigo Books & Music logoIndigo Books & Music logo

Customer Operations Leader

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Experience

Qualifications

Proven experience in customer service management or a related field. Strong leadership skills with the ability to inspire and motivate a team. Excellent communication and interpersonal skills. Ability to analyze data and generate actionable insights. Commitment to delivering high-quality customer experiences.

About the job

Indigo Books & Music is seeking a Customer Operations Leader for its Calgary location. This role oversees the customer service department, ensuring high service standards and reliable daily operations.

Role overview

The Customer Operations Leader guides a team dedicated to customer service. The focus is on maintaining consistent quality and supporting a customer-first mindset across the organization.

What you will do

  • Lead and support the customer service team, setting clear expectations for service quality
  • Apply established methods to improve efficiency and consistency in daily operations
  • Promote a culture that prioritizes customers throughout the company

Requirements

  • Demonstrated commitment to excellent customer service
  • Experience leading or supervising teams
  • Ability to identify and drive operational improvements
  • Strong communication and leadership skills

About Indigo Books & Music

Indigo Books & Music is Canada's largest book, gift, and specialty toy retailer, dedicated to providing customers with a unique shopping experience. We offer a wide range of products, including books, e-readers, and lifestyle products, all aimed at enriching the lives of our customers.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.