About the job
Indigo Books & Music is seeking a Customer Operations Leader for its Calgary location. This role oversees the customer service department, ensuring high service standards and reliable daily operations.
Role overview
The Customer Operations Leader guides a team dedicated to customer service. The focus is on maintaining consistent quality and supporting a customer-first mindset across the organization.
What you will do
- Lead and support the customer service team, setting clear expectations for service quality
- Apply established methods to improve efficiency and consistency in daily operations
- Promote a culture that prioritizes customers throughout the company
Requirements
- Demonstrated commitment to excellent customer service
- Experience leading or supervising teams
- Ability to identify and drive operational improvements
- Strong communication and leadership skills
