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Customer Retention & Service Representative

KPNAmsterdam
On-site Full-time

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Experience Level

Entry Level

Qualifications

Strong communication and interpersonal skillsAbility to work in a fast-paced environmentProblem-solving mindsetPrevious experience in customer service is a plus

About the job

KPN is hiring a Customer Retention & Service Representative in Amsterdam. This role centers on building strong relationships with customers and supporting their needs. The position focuses on increasing customer loyalty and making sure each interaction leaves a positive impression.

What You Will Do

  • Respond to customer inquiries and concerns
  • Work to resolve issues and answer questions clearly
  • Promote customer satisfaction through attentive service
  • Help retain customers by providing helpful solutions and support

About KPN

KPN is a leading telecommunications provider in the Netherlands, committed to delivering innovative solutions and exceptional customer experiences. Join our team and help us shape the future of connectivity.

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