Customer Retention Specialist

Join our dynamic team as a Technical Support Representative, where you'll be essential to the ongoing stability and expansion of our organization. As the face of the Cox brand, you will be part of a dedicated, service-oriented team that:Ensures a superior customer experience and provides honest, dedicated support in a call center environment.Conducts real-time troubleshooting to resolve technical issues for customers.Educates residential Cox customers on product installation and usage.Identifies opportunities to propose additional or upgraded services while maintaining exceptional customer satisfaction.Embraces and exemplifies the core values of Cox, fostering a culture of respect and teamwork.Embark on your career journey with Cox Communications as a Technical Support Representative, where you’ll not only enhance the lives of our customers but also advance your own career.Key Responsibilities:Handle inbound customer inquiries regarding various Cox products in a call center setting.Pinpoint the root cause of customer issues and determine necessary actions for resolution, utilizing company resources and collaboration with other departments.Provide real-time troubleshooting assistance over the phone and schedule service appointments when necessary.Deliver exceptional customer service by addressing basic programming queries and connecting customers with sales for more complex inquiries.Foster customer loyalty through follow-up calls after actions taken by other Cox departments.Engage with customers to understand their needs and concerns effectively.Keep customers updated on the status of their inquiries by accessing work order information.Document call details and new account information accurately within the computer system, completing any necessary forms for inter-departmental requests.Bilingual (English/Spanish) candidates may have additional opportunities and incentives.Perform other related duties as assigned.

Join our vibrant team at Cox Communications, where we connect people to the services they cherish. We are seeking dedicated individuals to become part of our call center team, acting as the voice of our brand to Serve, Solve, and Sell.We provide:Competitive wages with opportunities for performance-based financial incentives.Complimentary Internet services and discounted Cox offerings.Comprehensive Medical, Dental, and Vision benefits effective from day one.A casual yet dynamic and engaging workplace atmosphere.Retirement options including 401(K) and pensions.Work-life balance with up to 22 days of Paid Time Off in the first year plus 7 Paid Holidays.Tuition assistance to support your educational endeavors.Involvement in community initiatives through volunteering opportunities.Flexible work arrangements, including potential work-from-home options in select markets.Numerous opportunities for career advancement across the Cox family of companies.A Technical Support Representative plays a vital role in a supportive, service-oriented team that:Exceeds customer expectations through exceptional service.Engages in real-time troubleshooting to resolve technical issues.Educates Cox customers on product usage and service enhancements.Identifies opportunities to recommend additional services while ensuring a positive customer experience.We embody Cox’s core values of Integrity, People, Diversity, Customers, and Community, ensuring we operate with honesty and respect for all.

At Cox Communications, we strive to connect people with the things they cherish most. Join our dynamic call center team as a Technical Support Customer Service Representative, where you will be the voice of our brand dedicated to Serving, Solving, and Selling.We provide a range of benefits designed to support our employees:Competitive salaries with opportunities for performance-based bonuses.Complimentary Internet access and discounted services from Cox.Comprehensive medical, dental, and vision coverage starting on your first day.A casual yet vibrant work environment that promotes engagement.Robust retirement plans, including 401(K) and pension options.A healthy work-life balance with up to 22 days of Paid Time Off in your first year, plus 7 paid holidays.Tuition assistance to help you further your education.Numerous community engagement initiatives, including volunteer opportunities.Flexible work arrangements, including potential remote work options in select markets.Career growth opportunities across the Cox family of companies.As a Technical Support Representative, you will:Deliver exceptional customer service, exceeding our customers' expectations.Engage in real-time troubleshooting to resolve technical issues.Educate residential customers on product usage and service enhancements.Identify opportunities to sell additional services while ensuring a superior customer experience.Embrace our core values of integrity, community, diversity, and customer commitment as you contribute to our mission to enhance the lives of our customers.

As a Customer Account Services Representative, you will play a crucial role in enhancing customer satisfaction while simultaneously contributing to the growth of our esteemed company. You will have the opportunity to identify and promote additional or upgraded services that meet customer needs.Key ResponsibilitiesDeliver Exceptional Customer Experiences- Engage with customers in a call center setting by warmly greeting them, asking insightful questions, and actively listening to their needs and requests.- Ensure a seamless customer journey by accurately documenting call details and entering new account information into our systems, as well as completing necessary forms for inter-departmental actions.- Foster customer loyalty by conducting follow-up calls after actions are taken by other Cox departments.Effective Problem Solving- Provide appropriate answers or solutions by interpreting information relevant to the customer’s specific situation.- Educate customers on billing statements and explain Cox's policies and procedures regarding pricing, billing, and services.- Carry out necessary calculations concerning fees, timeframes, or due dates.Contribute to Business Growth- Advance the company's objectives by identifying opportunities for sales leads, promoting Cox services, and offering service contracts as authorized by customers.- Collaborate with Sales for identified leads and coordinate with Technical Support for assistance with non-account-related issues.

Join our dynamic team at Collabera as a Technical Support Representative in Phoenix, Arizona! In this role, you will be the first point of contact for our clients, assisting them with technical inquiries and providing exceptional customer service. Your expertise will help resolve issues efficiently and ensure a seamless experience for our users.

Meter is rapidly expanding and innovating the future of enterprise networking.If you are a network engineer who views support as merely routine maintenance, it's time to reconsider. In this role, you will engage with some of the most intricate and diverse network architectures in the industry, where each challenge is unique. You will troubleshoot and resolve complex issues, influence product development, and enhance your skills across all layers of the technology stack. This position is not a step back from engineering; rather, it is a deeper dive into the craft, directly impacting the construction and support of next-generation networks.You will be addressing more than just support tickets; you will tackle the most challenging networking problems. If you thrive in dynamic environments, enjoy exploring complex systems, and aspire to influence network design and support, this opportunity is tailored for you.Success MetricsDeliver high-quality technical service to our customers, earning their trust through precision, responsiveness, and effective solutions.Provide actionable product feedback to our engineering team, helping to shape the future of Meter’s hardware and software.Enhance team performance through thorough documentation, collaborative training, and sharing your engineering expertise to uplift the entire team.We will know you are successful when:You adeptly handle complex tickets, accurately adapting to the shifting priorities that come with an active support queue.You identify and implement enhancements to our processes, increasing the team’s efficiency.You act like an owner, continuously expanding your technical knowledge and sharing that insight to improve the entire team.Your Daily ResponsibilitiesDiagnose and resolve issues across all layers of the network stack.Manage and support intricate customer networks, predominantly from a remote setting.Identify, document, and escalate product bugs with clear reproduction steps.Craft well-structured feature requests based on genuine customer needs.Develop and maintain documentation that accelerates resolution times for all team members.Your ProfileYou are a versatile networking professional, skilled in wireless, security, WAN/LAN, routing, DNS, and more.You are dedicated to enhancing the network experience for every customer, providing solutions that...

Role overview The Communications Representative at Alpha Insight Inc. plays a key part in shaping the company’s brand voice and supporting its public image. Based in Phoenix, this role centers on crafting clear messages, managing a range of communication channels, and building strong connections with the company’s audience. What you will do Write and edit communications that express Alpha Insight Inc.’s values and objectives Coordinate messaging across multiple channels to ensure consistency Engage with the public and stakeholders to strengthen relationships Contribute to projects that raise the company’s profile and influence Location This position is based in Phoenix, Arizona.

Join Semperis, where our commitment is to be a Force for Good, beginning with an exceptional workplace. We understand that when individuals feel appreciated, supported, and empowered, they excel in their roles. Our focus on cultivating an employee experience grounded in purpose, growth, and balance is paramount. Semperis has been honored as one of America’s Fastest-Growing Cybersecurity Companies by Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year recipient of the Inc. Best Workplace award.As a Product Support Engineer at Semperis, you will play a vital role in our Technical Delivery team. Your expertise will be instrumental in troubleshooting technical issues and delivering outstanding customer service for our security and identity products. Additionally, you will contribute to future product enhancements by addressing customer challenges and providing valuable feedback to our management, Product, and R&D teams.**This is a hybrid position, requiring 2–3 days per week in one of our offices. Candidates must be located in one of the following cities:• Phoenix, AZ• Toronto, Canada• Hoboken, NJ• Dallas, TX• Ottawa, CanadaKey ResponsibilitiesDiagnose technical and operational issues to ensure the highest level of customer satisfaction.Acquire and maintain a thorough understanding of at least one or two primary Semperis products assigned for support.Oversee the Support Queue to ensure all Service Level Agreements (SLAs) are met.Demonstrate experience in Active Directory Management (users/groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).Familiarity with Cloud technologies, including Azure, AWS, and Google Cloud.Track and document all customer support issues within a CRM platform such as Salesforce.Regularly create Knowledge Base articles to enhance our repository.Ability to identify problems, gather data, establish facts, and draw valid conclusions.Proactively anticipate, identify, and resolve issues/concerns both internally and externally.Develop and present solutions to relevant stakeholders. Professionally and proactively manage conflicts and issues.

Join Alpha Insight Inc. as a Communications Associate, where you will play a pivotal role in shaping our brand's voice and engaging with our audience through various communication channels. You will be responsible for crafting compelling narratives, managing social media platforms, and supporting public relations efforts. This is an exciting opportunity for someone passionate about communication and eager to make a difference.

Join Semperis as a Technical Enablement Engineer! Our mission is to be a Force for Good, starting with creating an exceptional workplace. We are committed to empowering our employees, fostering a culture of support, purpose, and personal growth. Recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000 and a multi-year Inc. Best Workplace awardee, we focus on balancing work and life for our team.Position OverviewAs a Technical Enablement Engineer, you will play a crucial role in advancing our technical enablement initiatives. You will be responsible for the development and operation of our hands-on lab ecosystem for Semperis products, including DSP, ADFR, DRET, Lightning, Ready1, and Migrator. In this individual contributor role within the Global Technical Enablement team, you will also coordinate internal technical enablement sessions for our global workforce.You will collaborate closely with Product, Engineering, Technical Delivery, Pre-Sales, and Partner teams to translate product capabilities and real-world implementation patterns into high-fidelity, validated lab experiences that can be scaled and managed effectively.Key ResponsibilitiesHands-On LabsOversee the processes for our hands-on lab environment for all Semperis products.Design scalable, repeatable lab topologies that replicate real-world enterprise identity environments and common customer deployment patterns.Lead the technical implementation and configuration of our lab delivery platform, including all necessary integrations, templates, and automation to support complex scenarios.Establish and uphold standards for network, identity, security, and data configurations within labs to ensure consistency.Collaborate with Product and Engineering to ensure labs are updated with new releases and features.Lab Content & Scenario DesignWork with subject matter experts to design scenario-based labs that reflect real-world use cases.

Position: Technical RecruiterLocation: Phoenix, AZ (on-site Monday-Friday)Compensation: Competitive base salary with unlimited commission potential.Benefits and Perks:Comprehensive medical, dental, and vision coverageShort-term and long-term disability insurance401k retirement planRobust compensation package, including base salary and uncapped commissionsAccess to sales training and career development programsOpportunities for leadership advancement within a growing organizationQuarterly off-site team-building events and community volunteer opportunitiesCasual and inclusive work environmentEmployee referral bonus program15 days of paid time off (PTO) and 10 company-paid holidaysAbout Black Diamond Networks: Become a key member of Black Diamond Networks, a premier staffing agency that specializes in providing exceptional consultants to the Life Sciences, Engineering, and Technology fields. We are dedicated to fostering opportunities and supporting our clients, who are making significant contributions across major sectors. Our mission is to equip our clients and consultants with the essential tools, resources, and dedicated support to ensure their success today and into the future.Why You Should Join Us: At Black Diamond Networks, we focus on creating opportunities that result in mutual success for our clients and consultants. Join our vibrant team and enjoy a workplace where your career can flourish as you invest your effort. Our commitment to internal promotions and upward mobility allows driven individuals with a strong work ethic to enhance their earnings and advance their careers based on their performance. We offer a collaborative environment with unlimited commission potential and career development opportunities across multiple locations in the United States.Ideal Candidate: We are seeking a dedicated, competitive, and results-driven individual who excels in generating opportunities and nurturing professional relationships. As a Technical Recruiter, you will be instrumental in sourcing senior consultants and contractors to fulfill client needs across various industries.Key Responsibilities:Innovatively source and recruit senior consultants and contractors through referrals, prospecting, and cold callingDevelop and maintain a strong pipeline of highly qualified candidates to meet client demandsFoster and sustain long-term relationships with consultants to ensure satisfaction and repeat businessLeverage CRM tools, LinkedIn, and other platforms to track and gather market intelligenceNegotiate competitive compensation packages to attract top talentWork collaboratively with account executives to efficiently fulfill client staffing requirementsAim to meet and surpass daily and weekly performance metrics

Join Trackman as a Customer Service Specialist, where you will serve as the essential link between our customers and our innovative products. This role demands a deep commitment to customer satisfaction, exceptional communication skills, and a knack for troubleshooting technical challenges effectively and proactively. You will be instrumental in providing our customers with a seamless and enjoyable experience across all Trackman services, whether through phone, email, or chat support.Key ResponsibilitiesCustomer Service:Respond promptly and professionally to customer inquiries via phone and email, ensuring empathy and clarity in every interaction.Educate customers on product features, updates, and troubleshooting techniques, empowering them to get the most out of Trackman products.Manage a high volume of incoming support requests, consistently meeting response time and quality expectations.Engage in proactive follow-ups after customer interactions to verify satisfaction and offer further assistance if required.Guide new customers through onboarding, providing tailored support with initial setup, configuration, and effective use of Trackman products.Customer Support:Deliver outstanding support and guidance to customers, addressing inquiries, troubleshooting problems, and ensuring swift resolutions.Diagnose and resolve technical issues related to Trackman products, meticulously documenting each case in our support system.Participate in team training sessions and knowledge-sharing initiatives to stay updated on product enhancements and support strategies.Assist international customers and work with translation resources to provide clear, accurate support in multiple languages.Internal Processes:Collaborate with cross-functional teams to escalate complex cases when necessary, ensuring timely solutions.Thoroughly document customer interactions in the support system, maintaining accurate records of issues, resolutions, and follow-up actions.

Join Konecranes as a Territory Technical Support Manager in the vibrant city of Phoenix, Arizona. In this pivotal role, you will be responsible for providing exceptional technical support and solutions to our clients across the western region of the United States. Your expertise will empower customers to maximize their equipment performance and operational efficiency.As a key member of our team, you will work closely with sales and service departments to ensure customer satisfaction and drive continuous improvement initiatives. Your ability to communicate technical information effectively and collaborate with diverse teams will be crucial in this role.

Join Zipline's Mission to Transform DeliveryAre you passionate about making a difference? At Zipline, we're dedicated to revolutionizing the way goods are transported. Our innovative drone delivery technology is reshaping last-mile logistics globally, from essential blood deliveries in Rwanda to enhancing order fulfillment for retail and restaurant partners across the United States.The concept is straightforward: a logistics framework that ensures timely delivery of essential items. By leveraging AI and autonomous robotics, Zipline is committed to reducing carbon emissions, alleviating traffic congestion, and ensuring equitable access to resources for millions.We are a team of enthusiastic and practical problem-solvers who believe in the potential to create a business that is beneficial to society while also being commercially viable. If you share our vision, we invite you to be part of our exciting journey.About the RoleAs a Field Sales Representative at Zipline, you will play a crucial role in shaping the future of instant delivery. Collaborating closely with our commercial leadership, your primary focus will be to onboard local restaurant and retail partners in Phoenix.You will manage specific sales territories within our drone delivery network coverage. Your responsibilities will include identifying promising restaurant and retail prospects and reaching out to them to introduce our services and establish partnership agreements. You will act as our local representative, gaining insights into the most popular dining and shopping venues in the area and actively engaging these businesses to join our delivery ecosystem.To excel in this position, you must be inquisitive, driven, and an excellent communicator. Strong sales skills and instincts are essential, along with the ability to convey new ideas simply and effectively. You should be a persistent self-starter, comfortable guiding prospects through the partnership journey.This position is based in Phoenix, Arizona, featuring a blend of phone, email, and in-person sales activities.

Join ASM and be a part of a pioneering technology and collaborative culture.With over 55 years of leadership in innovation, ASM is at the forefront of technological advancements. Our diverse team of more than 4,500 ASMers from 70 different nationalities contributes significantly to transformative trends such as 5G, cloud computing, AI, and autonomous driving. We prioritize diversity, inclusion, and sustainability, striving to create a positive impact globally. Our development programs are designed to foster your growth, shaping your future while pushing the limits of innovation. As a Technical Product Support (TPS) Engineer at ASM, you will engage directly with customers and engineering teams, driving cutting-edge products from development into high-volume manufacturing. You will become a system-level expert on new products, playing a vital role in design, testing, and customer adoption.This dynamic, hands-on role is perfect for engineers who thrive on solving complex problems, working with state-of-the-art technology, and witnessing their efforts materialize in real manufacturing environments worldwide. Expect domestic and international travel (25–75%) depending on the product lifecycle.

About the Role xplor is looking for a Sales Development Representative to join the sales team in Phoenix. This position focuses on building the sales pipeline by identifying new business opportunities and reaching out to potential clients. What You Will Do Research and identify prospective clients in target markets Initiate contact with leads through calls, emails, and other channels Engage prospects to understand their needs and challenges Share information about xplor’s products and services, highlighting solutions that fit each client Develop and maintain relationships with leads to move them through the sales funnel Location This role is based in Phoenix.

About VirtuousAt Virtuous, our mission is to foster global generosity by empowering nonprofits to cultivate meaningful connections with their donors. We provide an innovative software platform that equips mid-sized charities with sophisticated tools for fundraising, marketing, volunteer engagement, and online contributions.Our dynamic team is passionate about challenging the conventional norms within the nonprofit landscape. We are driven, humble, and dedicated to delivering exceptional software solutions, customer success experiences, and sales interactions to the world's foremost nonprofits.We understand the significance of giving back and making a positive impact in our communities. That’s why we embrace radical generosity by volunteering at nonprofits and going the extra mile for our team and clients. We take our work seriously, but we also believe in enjoying the journey.The ideal candidate will resonate with our values by:Exhibiting curiosity and asking insightful questionsProviding candid and gracious feedback while welcoming it in returnDemonstrating a passion for philanthropy and technologyServing joyfully, with a willingness to contribute, even with small tasks like making coffeeCelebrating the achievements and milestones of othersAssuming positive intent and fostering trustEngaging with diverse individuals and creating a welcoming environmentDiscover our core values and more here.Priority will be given to applicants located in Phoenix, AZ, to support our hybrid work model.

Job Title: Deskside Support Representative - Distributed Client ServicesJob ID: S2LCFLLocation: Phoenix, AZDuration: 1 year (with potential for extension)As a Deskside Support Representative, you will be responsible for diagnosing, configuring, and installing a range of common applications, as well as installing and removing desktop PCs and monitors. Your role will include providing remote support for O365 on both workstations and mobile devices.Key responsibilities include: Performing basic Deskside Services including installation, movement, addition, and changes (IMAC), setting up configurations, and following provided scripts. You'll also provide software support for low-complexity issues on personal computers, assisting customers with problem identification and resolution related to hardware or platform issues, directly at their business location.Additionally, you will offer Deskside Support for software break/fix tasks related to limited complexity problems on platforms ranging from the current version of Windows to four previous generations, as well as the latest Apple operating systems. Familiarity with the Microsoft Office Suite and other common software applications is essential.

Join the team at Domino's Pizza, Inc. as a Customer Service Representative in Phoenix! We're looking for enthusiastic individuals who are passionate about providing exceptional customer service. In this dynamic role, you will interact with customers, take orders, and ensure a delightful dining experience. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect opportunity for you!