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Customer Service Advisor - Maidstone Office/Hybrid Work

AgilisysMaidstone, Kent
Hybrid Full-time £24K/yr - £25.5K/yr

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Experience Level

Entry Level

Qualifications

Key Skills Required: Excellent listening and empathetic skills. Strong communication abilities. Professional and customer-focused approach. Organized, reliable, and motivated individual. Adept at problem-solving and providing solutions. Computer literate with the ability to navigate multiple systems.

About the job

Join Us as a Customer Service Advisor!

Are you passionate about making a positive impact in the lives of Kent residents? Agilisys, in collaboration with Kent County Council, is seeking dedicated individuals to join our Maidstone office in a hybrid work model.

Salary: Starting at £24,000 per year, with potential to increase to £25,500 as you reach key milestones.

If you possess the following qualities, we want to hear from you:

  • Exceptional listening skills and empathy.
  • Strong verbal and written communication abilities.
  • A professional demeanor with a commitment to customer service.
  • Reliability, motivation, and excellent organizational skills.
  • Problem-solving aptitude focused on providing effective solutions.
  • Proficiency in computer systems and the ability to multitask.

If this resonates with you, we may be the perfect fit!

Eligibility: All employees must provide proof of their eligibility to work in the UK prior to starting.

This is a full-time role dedicated to inbound telephony services. Induction is scheduled for October 27, 2025, with applications closing on October 20, 2025.

At Agilisys, we are dedicated to enhancing customer experiences at every touchpoint. As an employee-owned organization, we leverage innovation to support public sector partners in transforming services that positively affect millions across the UK. We are recognized as one of the UK's leading IT service providers, delivering transformative, citizen-centric technology solutions.

Our office is situated in the heart of Maidstone (ME14), with convenient local parking options. Candidates should reside within a reasonable commuting distance from the office.

We operate a hybrid work model, requiring a strong and stable Wi-Fi connection. The initial three weeks will require in-office attendance for induction, followed by a minimum of two days per week in the office thereafter.

About Agilisys

Agilisys is a pioneering IT services provider dedicated to enriching the customer experience across various public sector engagements. Our mission is to drive transformation through innovative technology solutions, enhancing the lives of millions throughout the UK. As an employee-owned organization, we value the contribution of our team members and prioritize their growth and success.

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