Lifted An Upwork Company logoLifted An Upwork Company logo

Customer Service and Technical Support Representative - Learning and Development

On-site Contract

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Experience Level

Entry Level

Qualifications

Strong communication skills, both verbal and written. Familiarity with learning management systems and technical support. Ability to troubleshoot and resolve technical issues effectively. Customer-centric mindset with a passion for helping others. Previous experience in customer service or technical support is preferred.

About the job

Lifted An Upwork Company seeks a Customer Service and Technical Support Representative in Tampa with a focus on Learning and Development. This role centers on supporting clients who use the company's learning platforms and tools.

Key responsibilities

  • Act as the initial point of contact for clients with questions about learning systems.
  • Offer clear, practical support to resolve technical or account-related issues.
  • Guide users through platform features and help troubleshoot problems to ensure a smooth learning experience.
  • Promote user engagement and satisfaction by providing prompt, knowledgeable assistance.

What helps in this role

  • Strong communication skills and a genuine interest in helping others.
  • Confidence in handling technical questions and explaining solutions in simple terms.
  • Interest in learning platforms and a commitment to supporting user success.

About Lifted An Upwork Company

LIFTED An Upwork Company is dedicated to empowering individuals and organizations through innovative learning solutions. We pride ourselves on fostering a collaborative and inclusive work environment, where every team member can thrive and contribute to our mission of enhancing professional development.

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