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Customer Service Representative - Apparel eCommerce

remote-vaRemote — Davao Region, Philippines
Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications:Exceptional written and verbal communication skills in English. Previous experience in customer service, ideally within the apparel eCommerce sector. Deep understanding of customer service best practices, with a focus on professionalism and empathy. Ability to accurately interpret and apply company policies. Familiarity with email management tools and CRM software (experience with Zendesk or eDesk is a plus). Strong organizational skills and problem-solving capabilities. Ability to manage multiple tasks efficiently and effectively. Comfortable making outbound calls to customers as needed.

About the job

Join Our Team as a Customer Service Representative!

Are you passionate about customer service and have a flair for communication? We are looking for a dedicated Customer Service Representative specializing in Apparel eCommerce. This role is fully remote and requires you to work during our peak hours of 9 AM to 5 PM EST. You will be the voice of our brand, assisting customers with their inquiries and ensuring a seamless shopping experience.

Key Responsibilities:

  • Respond to customer inquiries through email and phone with professionalism and urgency.
  • Resolve issues related to online orders, including lost shipments, stock queries, and return processes.
  • Understand and implement company policies to assist customers effectively.
  • Keep detailed records of customer interactions and issues.
  • Collaborate with other teams like inventory and logistics to resolve customer issues efficiently.
  • Uphold a positive shopping experience through courteous and effective communication.
  • Handle charge disputes and process refunds as necessary.

About remote-va

At remote-va, we prioritize customer satisfaction and strive to provide an exceptional shopping experience in the apparel eCommerce sector. Join us in our mission to bring quality products to our customers while working in a supportive and dynamic remote environment.

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