About the job
Join Our Team as a Customer Service Representative!
Are you passionate about customer service and have a flair for communication? We are looking for a dedicated Customer Service Representative specializing in Apparel eCommerce. This role is fully remote and requires you to work during our peak hours of 9 AM to 5 PM EST. You will be the voice of our brand, assisting customers with their inquiries and ensuring a seamless shopping experience.
Key Responsibilities:
- Respond to customer inquiries through email and phone with professionalism and urgency.
- Resolve issues related to online orders, including lost shipments, stock queries, and return processes.
- Understand and implement company policies to assist customers effectively.
- Keep detailed records of customer interactions and issues.
- Collaborate with other teams like inventory and logistics to resolve customer issues efficiently.
- Uphold a positive shopping experience through courteous and effective communication.
- Handle charge disputes and process refunds as necessary.
