About the job
Join the Jacuzzi Group, a renowned leader in manufacturing innovative wellness solutions including hot tubs, swim spas, baths, showers, saunas, and pool equipment. With over 65 years of experience and headquartered in California, we are dedicated to enhancing the quality of life for our customers. We are looking for a dedicated Customer Service Representative to become a vital part of our Jacuzzi Bath Remodel division. This position is integral as the main contact for our dealer accounts across the nation, focusing on managing customer inquiries, resolving complex issues, and ensuring exceptional customer satisfaction and account retention.
Key Responsibilities:
- Act as the primary support contact for all warranty claims.
- Develop and maintain strong business relations with assigned accounts.
- Manage all communications from dealers through phone, email, and Salesforce.
- Proactively address warranty claims with customers.
- Process customer warranty claims, prepare correspondence, and fulfill customer needs to guarantee satisfaction.
- Ensure all calls, emails, and Dealer Portal inquiries are handled efficiently and knowledgeably.
- Keep detailed records within CRM and internal systems (Salesforce preferred).
- Contribute to team efforts by completing related tasks and support activities.
- Perform additional responsibilities as needed.
