Customer Service Representative at Matic | Columbus, Ohio

This position is based at our vibrant location at 1397 West Mound St, Columbus, OH 43223.About PLS:At PLS, which stands for People – Location – Service, we believe in providing our customers with better financial service options. As a premier retail provider of financial services, we prioritize our customers, ensuring they receive the utmost care and attention from our dedicated team. Established in 1997, PLS operates over 200 financial service centers across 12 states, offering convenient and transparent financial products that meet everyday needs. Our commitment to excellence is reflected in the growth and trust we have garnered over the years, led by our Co-Presidents, Bob and Dan Wolfberg.Position Overview:As a Customer Service Representative (CSR), you will be the friendly face of PLS, responsible for delivering exceptional customer service. Your role will involve educating customers about our diverse range of financial products and services, ensuring compliance with all policies and regulations, and maintaining our quality standards.

Join Wing, a pioneering company on a mission to revolutionize the future of work! We are seeking a dynamic Remote Customer Service Representative to provide exceptional support and foster customer relationships. In this role, you will manage customer inquiries through various channels, resolve issues with efficiency, and ensure satisfaction in each interaction. You’ll play a vital part in our goal to build world-class teams for businesses around the globe. If you are passionate about delivering outstanding service and thrive in a fast-paced environment, we want to hear from you!

Join our team as a Customer Service Specialist at PLS, where you will be the vital link between our customers and our diverse financial services. Your role will involve providing exceptional service, educating clients about our products, and ensuring compliance with all regulations. As the face of PLS, you will contribute to a welcoming environment while maintaining high operational standards.

Role OverviewAs a pivotal member of our leadership team at Matic, we are in search of a dynamic Customer Service Manager. This individual will oversee a team of customer service representatives and licensed agents, focusing on enhancing operational efficiencies, improving customer retention, and enriching the overall customer experience. You will play a crucial role in shaping policies, procedures, and training initiatives that drive our customer service excellence. Key ResponsibilitiesMentor and cultivate a high-performing team of customer service representatives or licensed agents (P&C or Personal Lines license).Provide ongoing coaching, support, and training to ensure the success of each team member.Meet and exceed departmental objectives on a weekly, monthly, and quarterly basis.Enforce adherence to established processes and procedures among team members.Analyze processes to identify opportunities for improvement and present recommendations to leadership.Manage workforce efficiency to achieve service level benchmarks.Continuously audit processes to identify areas for enhancement.Effectively implement change through a structured change management framework.Address customer escalations with professionalism and efficiency.Collaborate across departments by providing valuable feedback to Sales, Learning and Development, Quality Assurance, Workforce Management, Agency Operations, and Talent Acquisition. QualificationsBachelor's degree is preferred.A minimum of 3 years of experience in a customer service leadership role within a call center environment.At least 3 years of experience in insurance sales, service, or underwriting, with progressively increasing responsibilities preferred.Preferred P&C or Personal Lines licensing.Strong analytical abilities to interpret data and drive impactful changes within the team.Excellent communication skills for effective internal and external interactions.Proven ability to prioritize tasks and thrive under pressure.Detail-oriented, persistent, and patient in approach.This position is based in Columbus, Ohio (100% On-Site), requiring daily attendance at our local office; remote work is not an option.

Join Alpha Insight Inc. as a Customer Service Trainer and play a pivotal role in enhancing our customer service team's skills and performance. In this dynamic position, you will develop and deliver training programs, facilitate workshops, and provide ongoing coaching to ensure our team meets the highest standards of customer service excellence.You will work closely with team members to identify training needs, create engaging training materials, and implement best practices that foster a culture of continuous improvement. If you are passionate about customer service and training, this is an opportunity to make a significant impact!

Join our dynamic team at Collabera as a Customer Service Representative! In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. You will engage with customers to address inquiries, resolve issues, and ensure a positive experience. If you have a passion for helping others and enjoy working in a fast-paced environment, we want to hear from you!

Join our dynamic team as a Bilingual Customer Service Representative, where your language skills will be valued and utilized! We are looking for enthusiastic individuals who possess a passion for helping others and providing top-tier customer service. In this role, you will communicate with customers in both English and Spanish, addressing inquiries, resolving issues, and ensuring customer satisfaction.Key responsibilities include:Engaging with customers through various channels to provide assistance and support.Utilizing your bilingual skills to effectively communicate with a diverse customer base.Maintaining accurate records of customer interactions and transactions.Collaborating with team members to enhance service delivery.

Join our dynamic team as a Customer Service Representative (CSR) where you will play a vital role in providing exceptional service to our members. You will be the first point of contact for inquiries and support, ensuring that every interaction is positive and informative. Your ability to communicate effectively and empathetically will be crucial in assisting our members with their needs.

At Veeva Systems, we are driven by a mission to revolutionize the life sciences sector, facilitating faster access to therapies for patients. As one of the fastest-growing SaaS enterprises in history, we achieved over $2 billion in revenue last fiscal year and have immense growth opportunities ahead.Our core values—Doing the Right Thing, Customer Success, Employee Success, and Speed—are the foundation of our company culture. We made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the needs of our customers, employees, society, and investors.As a Work Anywhere organization, we provide the flexibility to work from home or in the office, enabling you to thrive in your preferred setting.Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities.

Join our dynamic team at Alpha Insight Inc. as a Customer Service Specialist. In this essential role, you will be the frontline ambassador for our company, ensuring that every customer interaction reflects our commitment to excellence. Your responsibilities will include addressing customer inquiries, resolving issues, and providing product information to enhance customer satisfaction and loyalty.We are seeking a motivated and enthusiastic individual who thrives in a fast-paced environment and possesses a passion for customer service. If you enjoy helping others and want to make a meaningful impact, we would love to hear from you!

Why This Role MattersJoin Matic as a Senior Customer Service Representative and become the primary voice for our customers! Your mission will be to deliver exceptional service that keeps our clients satisfied and loyal. Engaging directly with customers via phone, you will answer inquiries, resolve issues, and ensure their continued partnership with Matic.Key Responsibilities:Frontline Support: Deliver expert assistance and guidance to our customers primarily through phone communication, as well as via email and text.Retention Efforts: Identify customers at risk of cancellation and leverage your problem-solving skills to retain their business.Value Communication: Clearly convey the Matic value proposition to remind customers why they chose our services.Upselling: Proactively suggest additional insurance products that enhance customer coverage and value.Achievement of Goals: Meet and exceed team objectives related to productivity, quality, customer satisfaction, and policy retention.Our Expectations for an Inbound CSR:Save Attempt Every Time: Make a save attempt on every cancellation request.One Call Resolution: Strive to resolve customer issues before concluding the call.Customer Holds: Communicate with customers when they are placed on hold and provide timely updates.Customer Advocacy: Champion our customers in every interaction. Be proactive in addressing concerns and take ownership when necessary.Professionalism: Maintain a calm, professional, and empathetic demeanor. Represent Matic as you would expect to be represented.Pursuit of Excellence: Continually seek ways to improve service quality.

Join the dynamic team at Domino's Pizza as a Customer Service Representative! In this role, you will deliver exceptional service to our customers, ensuring their orders are processed efficiently and accurately. You will be the first point of contact for our loyal customers, answering their inquiries and resolving any issues they may have. If you are passionate about providing top-notch customer service and enjoy a fast-paced environment, we want to hear from you!

Liniumit, a leading financial services firm, is on the lookout for a dedicated Customer Service Associate to enhance our expanding team in Columbus, OH.JOB SUMMARYIn this pivotal role, you will manage both incoming and outgoing communications related to BayMark Health Services, while adeptly promoting the most suitable treatment options and locations. As the first point of contact for potential patients, their families, and referral sources, you will provide essential information regarding our treatment programs. Your responsibilities include gathering and transferring information, utilizing online forms and databases for data entry, and scheduling services. Our ideal Care Advocate embodies warmth, compassion, and engagement, possessing outstanding listening and communication skills. You will understand the challenges faced by individuals with substance use disorders (SUD) as they contemplate the decision to seek treatment. Your role includes educating prospective patients and their support systems about available treatment options, emphasizing the critical nature of this life-altering decision. Through consultative sales techniques such as active listening, trust-building, and needs assessment, you will motivate patients to pursue treatment and help them secure appointments.

Join our team as a Customer Service Representative at Domino's Pizza! We are looking for enthusiastic individuals who are passionate about providing exceptional customer service. In this role, you will be the face of our brand, assisting customers with their orders, addressing inquiries, and ensuring a delightful experience from start to finish.

Domino's Pizza, Inc. is looking for a Customer Service Representative in Columbus. This position focuses on interacting directly with customers, whether in person or over the phone. The representative answers questions, takes orders, and works to ensure each guest has a positive experience. As the main point of contact, this role helps shape every visit and call. Key responsibilities Respond to customer inquiries both in person and by phone Take accurate orders and confirm all details with customers Help create a smooth, friendly experience for every guest Maintain Domino's service standards during each interaction Requirements Interest in food service and customer care Clear and effective communication skills Reliable and positive attitude For those who enjoy making someone's day a little better, Domino's welcomes the chance to connect.

Join Our Team as a Remote Virtual Assistant!ADF Medical Services Inc. is seeking a dedicated and resourceful Remote Virtual Assistant to play a pivotal role in supporting our leadership and administrative operations. If you possess exceptional organizational skills, are tech-savvy, and excel at working independently from the comfort of your home, this position is designed for you.Role: Remote Virtual AssistantDepartment: Administrative & Operations Location: Fully Remote Type: Full-Time / Part-Time / Flexible Hours

Join Veeva Systems, a pioneering organization in the life sciences industry, as we revolutionize how therapies reach patients faster. As one of the fastest-growing SaaS companies, we achieved over $2 billion in revenue last fiscal year, showcasing our expansive growth potential.At Veeva, our core values are paramount: Do the Right Thing, Customer Success, Employee Success, and Speed. We made history in 2021 by becoming a public benefit corporation, dedicated to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we offer the flexibility to work from home or in the office, empowering you to thrive in your preferred environment.Be part of our mission to transform the life sciences industry, and make a positive impact on our customers, employees, and communities.Role OverviewWe are seeking passionate customer service professionals who are bilingual in English and Spanish to provide exceptional guidance, advice, and technical support to our users. You will collaborate with the Customer Success team to understand customer success criteria and strengthen our partnerships with clients. If you are dedicated to delivering an outstanding customer experience and are eager to work with cutting-edge software, this is the perfect opportunity for you!

Domino's Pizza in Columbus is hiring a Customer Service Representative. This position centers on direct interaction with customers, both in person and over the phone. A positive attitude and clear communication are essential for success in this role. What you will do Greet and assist customers in a welcoming, professional way Take and process orders with attention to accuracy and speed Share details about menu options and current promotions Address questions or concerns, working to resolve them quickly What helps you succeed Strong communication skills A friendly, approachable manner Ability to stay organized while managing multiple tasks This role plays an important part in creating a positive experience for every Domino's customer in Columbus.

About the Role Alpha Insight Inc is hiring a Customer Service Representative in Columbus. This position serves as the first point of contact for customers, handling questions, resolving concerns, and supporting a positive experience with every interaction. What You Will Do Respond to customer inquiries by phone, email, or chat Resolve issues efficiently and professionally Maintain a high standard of customer satisfaction Communicate clearly and document interactions as needed Who We’re Looking For Strong communication and problem-solving skills Enthusiastic and customer-focused attitude Ready to make a positive impact in each interaction Comfortable working in a busy setting