Customer Service Representative at Matic | Columbus, Ohio

MaticColumbus, Ohio, United States

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Experience

Qualifications

Qualifications:Minimum of 1 year of experience in customer service, preferably in a phone-based role. Strong Verbal Communication: Ability to de-escalate situations with empathy and clarity. Tenacity and Persuasiveness: Comfortable in efforts to retain customers wishing to cancel. Multitasking Ability: Efficiently manage customer interactions while using an information system. Passion for the Matic mission and ability to communicate our value effectively.

About the job

Join Our Team as a Customer Service Representative!

At Matic, we believe in the power of exceptional customer service. As our Customer Service Representative, you will play a crucial role in being the voice of our company. Your primary responsibility will be ensuring customer satisfaction through outstanding service, answering inquiries, resolving issues, and fostering long-term relationships with our clients.

Key Responsibilities:

Frontline Support: Deliver exceptional service and support to our customers via phone, email, and text.
Retention Strategies: Identify customers at risk of leaving and utilize your problem-solving skills to retain them.
Value Communication: Clearly convey the Matic value proposition to reinforce customer loyalty.
Upselling Opportunities: Suggest additional insurance products to enhance customer coverage and satisfaction.
Achieve Team Goals: Meet or exceed team objectives related to productivity, quality, and customer satisfaction metrics.

What We Expect from You:

Save Attempt Every Time: Make every effort to retain customers who express cancellation requests.
One Call Resolution: Strive to resolve issues within a single interaction.
Customer Engagement: Keep customers informed during hold times and provide updates regularly.
Customer Advocacy: Take ownership of customer issues and advocate for their needs.
Professionalism: Maintain a calm, professional demeanor while empathetically addressing customer concerns.
Continuous Improvement: Seek opportunities for personal and team growth on a daily basis.

About Matic

Matic is dedicated to providing innovative insurance solutions that enhance the customer experience. Our focus is on delivering seamless service through a knowledgeable and compassionate customer support team.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, location & role pages.

1 - 20 of 641 Jobs

Search for Customer Service Representative Management Training Opportunities

641 results

Select all on this page (20)

Apply

Customer Service Representative - Management Training Opportunities

R&R Business Consultants Inc.

Full-time|On-site|Columbus

Join our dynamic team at R&R Business Consultants Inc., a leading Promotional Marketing firm dedicated to enhancing Advertising, Customer Service, and Sales for some of the most esteemed brands in the nation. Partnering with top Fortune 100 and 500 companies, we focus on elevating their market presence.As our company continues to expand rapidly, we are eager…

Oct 10, 2016

Apply

Customer Service Representative

PLS

On-site|On-site|1397 West Mound St, Columbus, OH

This position is based at our vibrant location at 1397 West Mound St, Columbus, OH 43223.About PLS:At PLS, which stands for People – Location – Service, we believe in providing our customers with better financial service options. As a premier retail provider of financial services, we prioritize our customers, ensuring they receive the utmost care and attention from our dedicated team. Established in 1997, PLS operates over 200 financial service centers across 12 states, offering convenient and transparent financial products that meet everyday needs. Our commitment to excellence is reflected in the growth and trust we have garnered over the years, led by our Co-Presidents, Bob and Dan Wolfberg.Position Overview:As a Customer Service Representative (CSR), you will be the friendly face of PLS, responsible for delivering exceptional customer service. Your role will involve educating customers about our diverse range of financial products and services, ensuring compliance with all policies and regulations, and maintaining our quality standards.

Feb 6, 2026

Apply

Customer Service Representative / Member Service Representative

Healthcare Support Staffing

Full-time|On-site|Columbus

Join our dynamic team as a Customer Service Representative (CSR) where you will play a vital role in providing exceptional service to our members. You will be the first point of contact for inquiries and support, ensuring that every interaction is positive and informative. Your ability to communicate effectively and empathetically will be crucial in assisting our members with their needs.

Nov 5, 2015

Apply

Customer Service Representative

PLS

On-site|On-site|2724 Cleveland Avenue, Columbus, OH

Join our team as a Customer Service Specialist at PLS, where you will be the vital link between our customers and our diverse financial services. Your role will involve providing exceptional service, educating clients about our products, and ensuring compliance with all regulations. As the face of PLS, you will contribute to a welcoming environment while maintaining high operational standards.

Feb 6, 2026

Apply

Customer Service Representative (US)

getwingapp

On-site|On-site|Columbus, Ohio

Join Wing, a pioneering company on a mission to revolutionize the future of work! We are seeking a dynamic Remote Customer Service Representative to provide exceptional support and foster customer relationships. In this role, you will manage customer inquiries through various channels, resolve issues with efficiency, and ensure satisfaction in each interaction. You’ll play a vital part in our goal to build world-class teams for businesses around the globe. If you are passionate about delivering outstanding service and thrive in a fast-paced environment, we want to hear from you!

Jan 8, 2026

Apply

Remote Manager in Training Opportunity

Global Elite Careers

Full-time|Remote|Columbus, Nebraska

Are you an ambitious individual looking to elevate your income and career? Join us in this exciting remote opportunity where you will engage with clients who have requested assistance in navigating their financial protection options—no cold calling involved.If you are competitive, eager to learn, and ready to invest effort into your growth, this position offers a lucrative income potential with opportunities for long-term advancement.

Apr 30, 2026

Apply

Senior Customer Service Representative at Matic | Columbus, Ohio

Matic

Full-time|On-site|Columbus, Ohio, United States

Why This Role MattersJoin Matic as a Senior Customer Service Representative and become the primary voice for our customers! Your mission will be to deliver exceptional service that keeps our clients satisfied and loyal. Engaging directly with customers via phone, you will answer inquiries, resolve issues, and ensure their continued partnership with Matic.Key Responsibilities:Frontline Support: Deliver expert assistance and guidance to our customers primarily through phone communication, as well as via email and text.Retention Efforts: Identify customers at risk of cancellation and leverage your problem-solving skills to retain their business.Value Communication: Clearly convey the Matic value proposition to remind customers why they chose our services.Upselling: Proactively suggest additional insurance products that enhance customer coverage and value.Achievement of Goals: Meet and exceed team objectives related to productivity, quality, customer satisfaction, and policy retention.Our Expectations for an Inbound CSR:Save Attempt Every Time: Make a save attempt on every cancellation request.One Call Resolution: Strive to resolve customer issues before concluding the call.Customer Holds: Communicate with customers when they are placed on hold and provide timely updates.Customer Advocacy: Champion our customers in every interaction. Be proactive in addressing concerns and take ownership when necessary.Professionalism: Maintain a calm, professional, and empathetic demeanor. Represent Matic as you would expect to be represented.Pursuit of Excellence: Continually seek ways to improve service quality.

Mar 9, 2026

Apply

Customer Service Representative at Matic | Columbus, Ohio

Matic

Full-time|On-site|Columbus, Ohio, United States

Join Our Team as a Customer Service Representative!At Matic, we believe in the power of exceptional customer service. As our Customer Service Representative, you will play a crucial role in being the voice of our company. Your primary responsibility will be ensuring customer satisfaction through outstanding service, answering inquiries, resolving issues, and fostering long-term relationships with our clients.Key Responsibilities:Frontline Support: Deliver exceptional service and support to our customers via phone, email, and text.Retention Strategies: Identify customers at risk of leaving and utilize your problem-solving skills to retain them.Value Communication: Clearly convey the Matic value proposition to reinforce customer loyalty.Upselling Opportunities: Suggest additional insurance products to enhance customer coverage and satisfaction.Achieve Team Goals: Meet or exceed team objectives related to productivity, quality, and customer satisfaction metrics.What We Expect from You:Save Attempt Every Time: Make every effort to retain customers who express cancellation requests.One Call Resolution: Strive to resolve issues within a single interaction.Customer Engagement: Keep customers informed during hold times and provide updates regularly.Customer Advocacy: Take ownership of customer issues and advocate for their needs.Professionalism: Maintain a calm, professional demeanor while empathetically addressing customer concerns.Continuous Improvement: Seek opportunities for personal and team growth on a daily basis.

Mar 9, 2026

Apply

Customer Service Representative at Domino's | Columbus

Domino's Pizza, Inc.

Full-time|On-site|Columbus

Domino's Pizza in Columbus is looking for a Customer Service Representative to join the team. This role is the first point of contact for guests, taking care of questions, orders, and making sure everyone leaves happy. Key responsibilities Welcome customers both in person and over the phone Answer questions about the menu and current promotions Take accurate orders and handle payments Address customer concerns with a professional approach Work with team members to keep service efficient What we look for Friendly, outgoing personality Comfortable interacting with customers face-to-face and by phone Enjoys being part of a team Willing to stay active during busy periods

Apr 24, 2026

Apply

Customer Service Representative - Insurance

Integrated Specialty Coverages, LLC

Full-time|$39K/yr - $52K/yr|Remote|Columbus, Ohio

About Integrated Specialty CoveragesIntegrated Specialty Coverages, LLC (ISC) is a pioneering technology and data-driven commercial Managing General Agent (MGA) and insurance wholesaler that is reshaping the insurance landscape.Supported by a leading private equity firm, Onex Partners, and directed by a visionary management team, ISC is merging the realms of insurance and technology to form a formidable Insurtech leader. As a top online distributor of insurance products across diverse industries and for 'Main Street USA', we are seeking talented individuals to join us in our quest for exponential growth. Our goal is to become the preferred source for brokers and agents seeking insurance solutions. To achieve this, we are assembling a digitally savvy team that understands the critical intersection of user experience, data, and AI/ML, optimizing our engagement with customers and partners.Job SummaryThe Customer Service Representative plays a vital role in supporting underwriters, agents, customers, and internal teams across both commercial and personal lines of insurance. This position guarantees outstanding service, precise processing, and effective communication while upholding a comprehensive understanding of carrier guidelines and internal protocols.Ideal candidates for this role will be based in the Columbus, OH area and will work remotely, with occasional short-distance travel required.Position ResponsibilitiesAssist new business and renewal underwriters, agents, customers, and internal personnel across commercial and personal lines.Address agent inquiries via phone, email, and other communications, providing insights and information on commercial lines products.Deliver exceptional customer service while managing the daily servicing of new and renewal business.Offer clerical support, quoting assistance, and perform other administrative tasks as necessary.Accurately and efficiently manage incoming and outgoing correspondence.Maintain a thorough understanding of carrier coverage forms, automation systems, eligibility requirements, and program specifics.Comply with customer service standards detailed in procedural manuals, process documents, and leadership directives.Document all relevant activities within the Agency Management System.Perform additional duties as assigned.

Feb 27, 2026

Apply

Customer Service Trainer

Alpha Insight Inc.

Full-time|On-site|Columbus

Join Alpha Insight Inc. as a Customer Service Trainer and play a pivotal role in enhancing our customer service team's skills and performance. In this dynamic position, you will develop and deliver training programs, facilitate workshops, and provide ongoing coaching to ensure our team meets the highest standards of customer service excellence.You will work closely with team members to identify training needs, create engaging training materials, and implement best practices that foster a culture of continuous improvement. If you are passionate about customer service and training, this is an opportunity to make a significant impact!

Sep 1, 2025

Apply

Customer Service Representative

Collabera

Full-time|On-site|Columbus

Join our dynamic team at Collabera as a Customer Service Representative! In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. You will engage with customers to address inquiries, resolve issues, and ensure a positive experience. If you have a passion for helping others and enjoy working in a fast-paced environment, we want to hear from you!

Aug 23, 2016

Apply

Provider Service Representative

Healthcare Support Staffing

Full-time|On-site|Columbus

Join our dynamic team as a Provider Service Representative where you will play a pivotal role in enhancing our healthcare services. In this position, you will be responsible for delivering exceptional support to healthcare providers, resolving inquiries, and ensuring a seamless experience for our clients. Your communication skills and customer-centric approach will be vital in fostering strong relationships within the healthcare community.

Jun 23, 2015

Apply

Bilingual Customer Service Representative

Healthcare Support Staffing

Full-time|On-site|Columbus

Join our dynamic team as a Bilingual Customer Service Representative, where your language skills will be valued and utilized! We are looking for enthusiastic individuals who possess a passion for helping others and providing top-tier customer service. In this role, you will communicate with customers in both English and Spanish, addressing inquiries, resolving issues, and ensuring customer satisfaction.Key responsibilities include:Engaging with customers through various channels to provide assistance and support.Utilizing your bilingual skills to effectively communicate with a diverse customer base.Maintaining accurate records of customer interactions and transactions.Collaborating with team members to enhance service delivery.

Feb 23, 2016

Apply

District Manager in Training

Monro Inc.

Full-time|On-site|Columbus

Join Monro Inc. as a District Manager in Training, where you will be at the forefront of our operations, leading a team to success in a dynamic environment. In this role, you will gain invaluable experience in managing district activities, optimizing sales performance, and ensuring exceptional customer service standards.Your responsibilities will include training and developing team members, implementing company policies, and driving growth initiatives within your district. This is an exciting opportunity for individuals looking to advance their careers in management.

Aug 8, 2025

Apply

Remote Manager in Training Position

A. O. Garcia Agency

Full-time|Remote|Columbus, Georgia

Are you eager to embrace a work-from-home role that promotes personal growth, supports others, and adheres to the highest ethical standards? If you have a passion for positively influencing lives, this opportunity is for you!We are on the lookout for committed individuals to join our team in a financial services role focused on safeguarding families.Reasons to Apply:1. Make a Lasting Impact: Become part of a mission-driven team dedicated to protecting families and children through essential financial services, offering peace of mind to those who need it most.2. Work from Anywhere: Experience the freedom and flexibility of remote work, allowing you to cultivate a productive environment that aligns with your personal life.3. Career Advancement Opportunities: Grow alongside a company that recognizes your potential and offers numerous pathways for professional development, enabling you to build a fulfilling career while making a significant difference.4. Support Families: Leverage your skills to assist families in securing their financial futures, providing them with the guidance they need to confidently navigate life's uncertainties.5. Commitment to Integrity: Maintain the highest standards of honesty and transparency in all client interactions, fostering trust and reliability.Candidate Qualifications:• A sincere desire to make a positive impact on the lives of others.• Excellent communication and interpersonal skills.• Ability to function independently and collaboratively within a team.• Strong commitment to ethical conduct in all professional endeavors.If you are ready to embark on a meaningful career where you can work from home, help others, and grow within a company that values compassion and integrity, apply now! Take the first step towards a rewarding journey of positively impacting families and children through financial services.Don’t miss the chance to join a team committed to making a profound difference. Apply today and become part of a mission to safeguard and support families and children in need!*All interviews will be conducted via Zoom video conferencing.

Feb 12, 2026

Apply

Customer Service Representative at Domino's | Columbus

Domino's Pizza, Inc.

Full-time|On-site|Columbus

Join the dynamic team at Domino's Pizza as a Customer Service Representative! In this role, you will deliver exceptional service to our customers, ensuring their orders are processed efficiently and accurately. You will be the first point of contact for our loyal customers, answering their inquiries and resolving any issues they may have. If you are passionate about providing top-notch customer service and enjoy a fast-paced environment, we want to hear from you!

Nov 23, 2021

Apply

Customer Service Representative at Domino's | Columbus

Domino's Pizza, Inc.

Full-time|On-site|Columbus

Join our team as a Customer Service Representative at Domino's Pizza! We are looking for enthusiastic individuals who are passionate about providing exceptional customer service. In this role, you will be the face of our brand, assisting customers with their orders, addressing inquiries, and ensuring a delightful experience from start to finish.

Feb 11, 2026

Apply

Management Training Program

eoctebp

Full-time|On-site|Columbus

Join our dynamic Management Training Program at eoctebp, designed to cultivate future leaders in a fast-paced and supportive environment. In this program, you will gain hands-on experience across various departments, enhancing your skills in leadership, strategic planning, and operations management. Our dedicated team will guide you through a structured training path that equips you with the tools necessary for success in management roles.

Mar 16, 2026

Apply

Customer Service Representative at Domino's | Columbus

Domino's Pizza, Inc.

Full-time|On-site|Columbus

Domino's Pizza, Inc. is looking for a Customer Service Representative in Columbus. This position focuses on interacting directly with customers, whether in person or over the phone. The representative answers questions, takes orders, and works to ensure each guest has a positive experience. As the main point of contact, this role helps shape every visit and call. Key responsibilities Respond to customer inquiries both in person and by phone Take accurate orders and confirm all details with customers Help create a smooth, friendly experience for every guest Maintain Domino's service standards during each interaction Requirements Interest in food service and customer care Clear and effective communication skills Reliable and positive attitude For those who enjoy making someone's day a little better, Domino's welcomes the chance to connect.

Apr 25, 2026

Create account — see all 641 results

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, or location & role pages.