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Customer Service Representative at Oldcastle Building Envelope | Phoenix, AZ

On-site Full-time

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Experience Level

Entry Level

Qualifications

Qualifications We Seek:Proficient in MS Word and Excel. Highly organized, capable of managing multiple projects and prioritizing tasks effectively. Excellent verbal and written communication skills, maintaining professionalism at all times. Ability to interpret architectural drawings and specifications, along with pricing requests. Self-motivated individual who works well independently, with strong focus and memory retention.

About the job

About Oldcastle Building Envelope

Oldcastle Building Envelope (OBE) supplies architectural glass and building products for a wide range of projects, from libraries to retail spaces. With more than 6,500 employees in over 80 facilities across five countries, OBE’s team helps shape the spaces where people live, work, and learn. See examples of completed projects here.

Role Overview

The Customer Service Representative in Phoenix, AZ, supports customers by providing product and service information, processing orders, and resolving issues. This position reports to the Customer Service Manager and is part of the Customer Service Department.

What You Will Do

  • Build and maintain a thorough understanding of OBE’s clients, products, and services.
  • Accurately document all customer interactions and transactions.
  • Process quotes and orders received by phone, fax, and email, meeting established cut-off times.
  • Enter orders from multiple channels to ensure production accuracy.
  • Communicate with customers to confirm delivery dates and times.

What We Look For

  • Attention to detail in safety, quality, and efficiency.
  • Strong work ethic and reliability.
  • Problem-solving skills and the ability to adapt to changing situations.

This role offers a path to grow within a leader in the building products industry.

About Oldcastle Building Envelope

Oldcastle Building Envelope (OBE) is a leader in the building products industry, dedicated to providing innovative solutions that enhance the architectural landscape. Our projects span across various sectors, delivering high-quality materials and services to meet the evolving needs of our clients.

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