About the job
About Oldcastle Building Envelope
Oldcastle Building Envelope (OBE) supplies architectural glass and building products for a wide range of projects, from libraries to retail spaces. With more than 6,500 employees in over 80 facilities across five countries, OBE’s team helps shape the spaces where people live, work, and learn. See examples of completed projects here.
Role Overview
The Customer Service Representative in Phoenix, AZ, supports customers by providing product and service information, processing orders, and resolving issues. This position reports to the Customer Service Manager and is part of the Customer Service Department.
What You Will Do
- Build and maintain a thorough understanding of OBE’s clients, products, and services.
- Accurately document all customer interactions and transactions.
- Process quotes and orders received by phone, fax, and email, meeting established cut-off times.
- Enter orders from multiple channels to ensure production accuracy.
- Communicate with customers to confirm delivery dates and times.
What We Look For
- Attention to detail in safety, quality, and efficiency.
- Strong work ethic and reliability.
- Problem-solving skills and the ability to adapt to changing situations.
This role offers a path to grow within a leader in the building products industry.

