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Customer Service Representative

flexbeeAmsterdam, Noord-Holland, Nederland
On-site Full-time €2.9K/mo - €3.2K/mo

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Experience Level

Experience

Qualifications

What Do We Expect From You?As a Customer Service Representative, we value your ability to respond quickly and inform customers proactively. We hope to see the following in your profile:Relevant work experience as a customer service representative, preferably in a logistics environment;You reside in the Amsterdam area;You possess a valid driver's license and have your own transportation;You are fluent in Dutch and English;

About the job

flexbee is looking for a Customer Service Representative to join the team in Amsterdam for a temporary assignment. This role offers a chance to work at an international logistics provider, handling both administrative tasks and direct customer contact.

Role Overview

This is a full-time, temporary position expected to last about 3 months. The schedule is Monday through Friday, 08:00 to 17:00 (40 hours per week). The Customer Service Representative serves as the main contact for international customers, responding to inquiries and coordinating closely with the logistics team.

Main Responsibilities

  • Review and update open emails each morning
  • Monitor shipment statuses throughout the day
  • Work with the logistics team to resolve complaints and set deadlines
  • Keep customers informed about agreed deadlines and solutions to their concerns
  • Update customers on the arrival and departure times of their orders

Compensation and Benefits

  • Full-time position (40 hours per week)
  • Gross monthly salary between €2900 and €3200, depending on experience
  • Travel allowance of €0.23 per kilometer
  • 25 vacation days
  • 8% holiday pay
  • Pension scheme
  • Social company events, including team outings and Christmas parties
  • Opportunities for growth within the organization
  • A self-reliant role as a key link within the warehouse
  • Direct employment with our partner

Location

This position is based in Amsterdam, Noord-Holland, Nederland.

About flexbee

flexbee is a dynamic international logistics service provider dedicated to delivering exceptional customer experiences. We pride ourselves on our commitment to quality and our supportive team environment.

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