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Customer Service Representative

flexbeeAmsterdam, Noord-Holland, NederlandNew
On-site Temporary €2.9K/mo - €3.2K/mo

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Experience Level

Experience

Qualifications

RequirementsWhat Do We Expect from You?As a Customer Service Representative, we value your ability to respond quickly and proactively inform customers. We hope to see the following in your profile:Relevant work experience as a customer service representative, preferably in a logistics environment;Residing in the Amsterdam area;Possession of a driver's license B and personal transportation;Fluency in both Dutch and English.

About the job

Are you in search of a new, temporary role in customer service and eager to work for an international organization? Do you enjoy alternating administrative tasks with engaging customer interactions via phone? Are you looking for a gross monthly salary between €2900 and €3200? If so, read on and become our new Customer Service Representative!

What Will You Do?

In this position as a Customer Service Representative, your primary focus will be on communication with (international) customers. You will be joining a global logistics service provider for a temporary assignment lasting approximately 3 months. Your responsibilities will include addressing customer inquiries via email while collaborating closely with the logistics team. Additionally, you will proactively update our customers on the status of their orders and resolve any potential issues professionally. Your key responsibilities will include:

  • Updating outstanding emails every morning;

  • Actively monitoring the status of shipments;

  • Coordinating with the logistics team to resolve complaints and establish deadlines;

  • Proactively informing customers about agreed deadlines and solutions to complaints;

  • Communicating arrival and departure times of orders to (international) customers.

This is a full-time role requiring 40 hours per week, with workdays from Monday to Friday, 08:00 - 17:00.

What Do We Offer?

As a Customer Service Representative, you can expect the following from us:

  • Full-time position of 40 hours per week;

  • Gross monthly salary between €2900 and €3200, depending on your experience;

  • Travel expense reimbursement of €0.23 per kilometer;

  • 25 vacation days;

  • 8% holiday pay;

  • Internal pension scheme;

  • Social company activities such as team outings, Christmas parties, etc.;

  • Opportunities for advancement within the organization;

  • A self-reliant role where you are a vital link within our warehouse;

  • Direct employment with our partner.

About flexbee

flexbee is an international logistics service provider dedicated to delivering exceptional customer service and operational excellence. We pride ourselves on our dynamic work environment and commitment to employee development.

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