Customer Service Specialist

Alpha Insight Inc.ColumbusNew

On-site Full-time

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Experience Level

Entry Level

Qualifications

Excellent communication and interpersonal skillsStrong problem-solving abilitiesAbility to work in a fast-paced environmentPrior experience in customer service is a plusProficiency in relevant software and tools

About the job

Join Alpha Insight Inc. as a Customer Service Specialist, where you'll play a vital role in enhancing customer satisfaction and loyalty. As a key member of our team, you will handle inquiries, resolve issues, and provide exceptional support to our clients. Your ability to communicate effectively and empathize with customers will help us maintain our reputation for outstanding service.

About Alpha Insight Inc.

Alpha Insight Inc. is a forward-thinking company dedicated to providing innovative solutions and exceptional customer service. We pride ourselves on our commitment to excellence and our focus on creating a positive and collaborative workplace.

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Customer Service Agent

Alphabet Insight Inc.

Full-time|On-site|Columbus

Join our dynamic team at Alphabet Insight Inc. as a Customer Service Agent. In this role, you will be the frontline representative for our customers, providing exceptional support and ensuring a seamless experience. You will assist customers with inquiries, resolve issues, and contribute to our commitment to outstanding service.

Apr 30, 2026

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Contact Center Agent at SmartFinancial | Columbus, Ohio

SmartFinancial

Full-time|$60K/yr - $60K/yr|On-site|Columbus, Ohio, United States

Join SmartFinancial: Empowering Insurers with Innovative TechnologyAt SmartFinancial, we are committed to fostering growth and success for insurance agencies through our cutting-edge technology solutions. Recognized as one of the Best Places to Work for four consecutive years, we are among the fastest-growing tech companies in the industry.As a premier insurance marketplace, we connect millions of potential customers with our extensive network of insurance partners.Please Note: This is an in-office position located at our Columbus office: 471 E. Broad St., Suite 1300, Columbus, OH 43215.We are looking for enthusiastic and driven individuals to become part of our vibrant team. In this role, you will reach out to prospective customers, evaluate insurance product options, and connect them with our licensed agents.Your Responsibilities Outbound Calling: Conduct over 200 outbound calls daily to introduce our products and services. Customer Engagement: Employ effective relationship-building techniques to engage potential customers. Product Knowledge: Continuously enhance your understanding of our offerings to address customer inquiries and provide tailored solutions. Quote Generation & Transfer: Demonstrate the benefits of working with licensed agents to drive quote requests and facilitate the transfer of qualified leads. Quota Achievement: Meet or exceed daily call quotas while ensuring high-quality, positive interactions with customers.What We’re Seeking High-Volume Calling Experience: Familiarity with outbound/inbound sales, telemarketing, or call center environments. Metrics-Driven: Proven track record of exceeding performance targets. Team Player: Ability to work independently while collaborating effectively with sales teams. Customer Engagement Skills: Build rapport, handle objections, and persuade prospects to proceed with a quote. Resilience & Adaptability: Maintain a positive, goal-oriented attitude while overcoming objections and rejections.What We Offer Uncapped Commission: $16-$17/hour plus generous commission opportunities. Top performers can earn $60K+ with bonuses. Comprehensive Benefits: High-quality health insurance and a 401k plan with company match. Incentives: Employee referral bonuses, daily and weekly cash giveaways. Training and Development: Extensive paid product training and world-class inside sales training. Career Growth: Opportunities for advancement with a focus on professional development.

Dec 11, 2025

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Customer Service Representative

PLS

On-site|On-site|1397 West Mound St, Columbus, OH

This position is based at our vibrant location at 1397 West Mound St, Columbus, OH 43223.About PLS:At PLS, which stands for People – Location – Service, we believe in providing our customers with better financial service options. As a premier retail provider of financial services, we prioritize our customers, ensuring they receive the utmost care and attention from our dedicated team. Established in 1997, PLS operates over 200 financial service centers across 12 states, offering convenient and transparent financial products that meet everyday needs. Our commitment to excellence is reflected in the growth and trust we have garnered over the years, led by our Co-Presidents, Bob and Dan Wolfberg.Position Overview:As a Customer Service Representative (CSR), you will be the friendly face of PLS, responsible for delivering exceptional customer service. Your role will involve educating customers about our diverse range of financial products and services, ensuring compliance with all policies and regulations, and maintaining our quality standards.

Feb 6, 2026

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Customer Service Representative (US)

getwingapp

On-site|On-site|Columbus, Ohio

Join Wing, a pioneering company on a mission to revolutionize the future of work! We are seeking a dynamic Remote Customer Service Representative to provide exceptional support and foster customer relationships. In this role, you will manage customer inquiries through various channels, resolve issues with efficiency, and ensure satisfaction in each interaction. You’ll play a vital part in our goal to build world-class teams for businesses around the globe. If you are passionate about delivering outstanding service and thrive in a fast-paced environment, we want to hear from you!

Jan 8, 2026

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Customer Service Representative

PLS

On-site|On-site|2724 Cleveland Avenue, Columbus, OH

Join our team as a Customer Service Specialist at PLS, where you will be the vital link between our customers and our diverse financial services. Your role will involve providing exceptional service, educating clients about our products, and ensuring compliance with all regulations. As the face of PLS, you will contribute to a welcoming environment while maintaining high operational standards.

Feb 6, 2026

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Customer Service Trainer

Alpha Insight Inc.

Full-time|On-site|Columbus

Join Alpha Insight Inc. as a Customer Service Trainer and play a pivotal role in enhancing our customer service team's skills and performance. In this dynamic position, you will develop and deliver training programs, facilitate workshops, and provide ongoing coaching to ensure our team meets the highest standards of customer service excellence.You will work closely with team members to identify training needs, create engaging training materials, and implement best practices that foster a culture of continuous improvement. If you are passionate about customer service and training, this is an opportunity to make a significant impact!

Sep 1, 2025

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Licensed Insurance Agent at Matic | Columbus, Ohio

Matic

Full-time|On-site|Columbus, Ohio, United States

Why This Role MattersAs a Licensed Insurance Agent (P&C or Personal Lines License), you will play a crucial role in driving revenue and growth for Matic. Your primary responsibility will be to educate and guide customers in selecting the best personal lines insurance products. Matic is dedicated to simplifying the homeowner's insurance process for our clients, especially those navigating the lending process. Thanks to our innovative approach, we deliver high-quality leads directly to our insurance advisors, allowing you to focus on what you excel at—selling insurance. Your ResponsibilitiesManage incoming calls from customers seeking improved insurance options.Provide expert advice on competitive home and auto insurance solutions available in the market.Engage actively in team meetings, training sessions, and brainstorming activities to enhance our operational processes.Stay informed on industry trends, carrier products, guidelines, and protocols.Deliver exceptional customer service, leading to outstanding customer satisfaction ratings.Follow up with clients through detailed email and phone communications.

Mar 4, 2026

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Customer Service Representative

Collabera

Full-time|On-site|Columbus

Join our dynamic team at Collabera as a Customer Service Representative! In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. You will engage with customers to address inquiries, resolve issues, and ensure a positive experience. If you have a passion for helping others and enjoy working in a fast-paced environment, we want to hear from you!

Aug 23, 2016

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Customer Service Specialist

Alpha Insight Inc.

Full-time|On-site|Columbus

May 3, 2026

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Bilingual Customer Service Representative

Healthcare Support Staffing

Full-time|On-site|Columbus

Join our dynamic team as a Bilingual Customer Service Representative, where your language skills will be valued and utilized! We are looking for enthusiastic individuals who possess a passion for helping others and providing top-tier customer service. In this role, you will communicate with customers in both English and Spanish, addressing inquiries, resolving issues, and ensuring customer satisfaction.Key responsibilities include:Engaging with customers through various channels to provide assistance and support.Utilizing your bilingual skills to effectively communicate with a diverse customer base.Maintaining accurate records of customer interactions and transactions.Collaborating with team members to enhance service delivery.

Feb 23, 2016

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Front Desk Agent at Alpha Insight Inc. | Columbus

Alpha Insight Inc.

Full-time|On-site|Columbus

Join our dynamic team at Alpha Insight Inc. as a Front Desk Agent. In this pivotal role, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a welcoming environment. Your responsibilities will include greeting visitors, managing phone and email inquiries, and assisting with administrative tasks. This is an exciting opportunity to develop your skills in a fast-paced setting and grow alongside our innovative company.

Apr 30, 2026

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Customer Service Representative / Member Service Representative

Healthcare Support Staffing

Full-time|On-site|Columbus

Join our dynamic team as a Customer Service Representative (CSR) where you will play a vital role in providing exceptional service to our members. You will be the first point of contact for inquiries and support, ensuring that every interaction is positive and informative. Your ability to communicate effectively and empathetically will be crucial in assisting our members with their needs.

Nov 5, 2015

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Advertising Agent

alphabeinsightinc

Full-time|On-site|Columbus

Join alphabeinsightinc as an Advertising Agent and play a pivotal role in shaping the marketing landscape. In this dynamic position, you will be responsible for developing innovative advertising strategies and campaigns that resonate with diverse audiences. Collaborate closely with cross-functional teams to deliver engaging content across various platforms.

Apr 13, 2026

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Technical Customer Service Associate

Veeva Systems, Inc.

Full-time|Hybrid|Ohio - Columbus

At Veeva Systems, we are driven by a mission to revolutionize the life sciences sector, facilitating faster access to therapies for patients. As one of the fastest-growing SaaS enterprises in history, we achieved over $2 billion in revenue last fiscal year and have immense growth opportunities ahead.Our core values—Doing the Right Thing, Customer Success, Employee Success, and Speed—are the foundation of our company culture. We made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the needs of our customers, employees, society, and investors.As a Work Anywhere organization, we provide the flexibility to work from home or in the office, enabling you to thrive in your preferred setting.Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities.

Oct 17, 2024

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Communications Agent

alphabeinsightinc

Full-time|On-site|Columbus

Join us as a Communications Agent at alphabeinsightinc, where you will play a pivotal role in enhancing our communication strategies and ensuring effective messaging across various platforms. Collaborate with teams to develop engaging content, manage communications, and represent our brand with professionalism and creativity.

Oct 23, 2025

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Customer Service Specialist

Alpha Insight Inc.

Full-time|On-site|Columbus

Join our dynamic team at Alpha Insight Inc. as a Customer Service Specialist. In this essential role, you will be the frontline ambassador for our company, ensuring that every customer interaction reflects our commitment to excellence. Your responsibilities will include addressing customer inquiries, resolving issues, and providing product information to enhance customer satisfaction and loyalty.We are seeking a motivated and enthusiastic individual who thrives in a fast-paced environment and possesses a passion for customer service. If you enjoy helping others and want to make a meaningful impact, we would love to hear from you!

Aug 28, 2025

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Senior Customer Service Representative at Matic | Columbus, Ohio

Matic

Full-time|On-site|Columbus, Ohio, United States

Why This Role MattersJoin Matic as a Senior Customer Service Representative and become the primary voice for our customers! Your mission will be to deliver exceptional service that keeps our clients satisfied and loyal. Engaging directly with customers via phone, you will answer inquiries, resolve issues, and ensure their continued partnership with Matic.Key Responsibilities:Frontline Support: Deliver expert assistance and guidance to our customers primarily through phone communication, as well as via email and text.Retention Efforts: Identify customers at risk of cancellation and leverage your problem-solving skills to retain their business.Value Communication: Clearly convey the Matic value proposition to remind customers why they chose our services.Upselling: Proactively suggest additional insurance products that enhance customer coverage and value.Achievement of Goals: Meet and exceed team objectives related to productivity, quality, customer satisfaction, and policy retention.Our Expectations for an Inbound CSR:Save Attempt Every Time: Make a save attempt on every cancellation request.One Call Resolution: Strive to resolve customer issues before concluding the call.Customer Holds: Communicate with customers when they are placed on hold and provide timely updates.Customer Advocacy: Champion our customers in every interaction. Be proactive in addressing concerns and take ownership when necessary.Professionalism: Maintain a calm, professional, and empathetic demeanor. Represent Matic as you would expect to be represented.Pursuit of Excellence: Continually seek ways to improve service quality.

Mar 9, 2026

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Customer Service Delivery Advocate

Carvana

Full-time|On-site|Columbus, GA

Join Carvana as a Customer Service Delivery Advocate and be a part of a transformative team dedicated to revolutionizing the online car buying experience. You will play a pivotal role in assisting customers throughout their journey, ensuring top-notch service and satisfaction.

Apr 30, 2026

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Customer Service Representative at Domino's | Columbus

Domino's Pizza, Inc.

Full-time|On-site|Columbus

Join the dynamic team at Domino's Pizza as a Customer Service Representative! In this role, you will deliver exceptional service to our customers, ensuring their orders are processed efficiently and accurately. You will be the first point of contact for our loyal customers, answering their inquiries and resolving any issues they may have. If you are passionate about providing top-notch customer service and enjoy a fast-paced environment, we want to hear from you!

Nov 23, 2021

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Customer Service Associate at Liniumit | Columbus, OH

Liniumit

Full-time|On-site|Columbus, OH

Liniumit, a leading financial services firm, is on the lookout for a dedicated Customer Service Associate to enhance our expanding team in Columbus, OH.JOB SUMMARYIn this pivotal role, you will manage both incoming and outgoing communications related to BayMark Health Services, while adeptly promoting the most suitable treatment options and locations. As the first point of contact for potential patients, their families, and referral sources, you will provide essential information regarding our treatment programs. Your responsibilities include gathering and transferring information, utilizing online forms and databases for data entry, and scheduling services. Our ideal Care Advocate embodies warmth, compassion, and engagement, possessing outstanding listening and communication skills. You will understand the challenges faced by individuals with substance use disorders (SUD) as they contemplate the decision to seek treatment. Your role includes educating prospective patients and their support systems about available treatment options, emphasizing the critical nature of this life-altering decision. Through consultative sales techniques such as active listening, trust-building, and needs assessment, you will motivate patients to pursue treatment and help them secure appointments.

Mar 1, 2026

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Customer Service Specialist

Experience Level

Qualifications

About the job

About Alpha Insight Inc.

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