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Customer Success Advocate Team Lead

ContentstackBangalore (Remote)
Remote Full-time

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Experience Level

Manager

Qualifications

We are seeking a Team Lead, Customer Success Advocate who will take charge of our scalable Customer Success initiatives for long-tail customers. This player-coach role is ideal for a proactive Customer Success leader who excels in customer engagement, commercial performance, and operational excellence. In this role, you will manage a portfolio of clients while leading and nurturing a team of Associate Customer Success Advocates (CSAs). Your responsibilities will include ensuring the seamless operation of our scaled programs, maintaining customer engagement, and driving predictable, data-informed renewal outcomes. Additionally, you will serve as a vital link between frontline execution and Customer Success leadership, providing insights and recommendations to shape overarching strategy.

About the job

What is Contentstack?

Contentstack is dedicated to providing unparalleled digital experiences through a combination of innovative content management, customer data insights, personalization, and advanced AI technology. Our platform empowers renowned brands like AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, and Walmart to stand out in today's competitive digital landscape.
Our commitment to exceptional customer service and community support is evident through initiatives like the Contentstack Cares program, proudly backing Pledge 1% and Girls Who Code.

Discover more at www.contentstack.com.

Who Are We?

At Contentstack, we are a close-knit tribe rather than just colleagues. Our vision is to promote equity among our communities, employees, partners, and customers. We are globally diverse yet closely connected, and we continually challenge conventions. Our mission is to empower organizations to narrate their stories and engage with their audiences through captivating, modern experiences. We deeply value our customers and the communities we serve. #OneTeamOneDream. Join us on this journey!

About Contentstack

Contentstack is a forward-thinking company focused on delivering the finest digital experiences through innovative technology solutions. Our commitment to our customers and communities drives us to create impactful programs and partnerships. We pride ourselves on our customer care and social responsibility efforts, fostering a culture of equity and support.

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