Customer Success Associate

About This Role:We are seeking a dedicated Client Relations Associate who is enthusiastic about enhancing client experiences through proactive support and effective relationship management. In this pivotal role, you will oversee a designated portfolio of clients, ensuring they receive exceptional service that fosters satisfaction, retention, and enduring value.As the primary liaison for our clients, you will connect them with the appropriate technical resources, keep them informed, and champion their success. You will collaborate closely with our Senior Client Relations Manager, who will guide your onboarding and professional growth.Key Responsibilities:Serve as the main point of contact for a designated book of clients, owning the relationship.Conduct regular check-ins to ensure alignment and client satisfaction.Proactively track service performance, ticket trends, and client engagement metrics.Collaborate with the technical team to facilitate seamless service delivery and resolve issues.Identify opportunities for upselling or expansion and communicate these to the Senior Client Relations Manager.Assist in the renewal process and support updates to contracts.Aid in onboarding new clients, ensuring a smooth transition to technical teams.Maintain comprehensive notes, updates, and tasks within our documentation systems.About You:2+ years of experience in Account Management, Client Success, or a related client-facing role, preferably within technology, MSP, SaaS, or IT services.A college degree in communications, psychology, English, or a related field is preferred.Exceptional communication skills, with a clear, polished, and client-friendly demeanor.Strong organizational skills and the ability to manage multiple accounts simultaneously.A proactive, solution-oriented mindset.Familiarity with tools such as JIRA or similar ticketing systems is a plus.Ability to work independently in a dynamic and fast-paced environment.Benefits:‍ Comprehensive health benefits including 100% coverage for health, dental, and vision insurance for you, and 50% for dependents.

Join our dynamic and innovative team as a Public Relations Account Associate. In this pivotal role, you'll be responsible for researching, identifying client needs, and developing compelling PR materials for a diverse portfolio of 4-5 clients at Bospar.As a fully remote and award-winning firm, our team excels in both social and traditional media, guided by experienced leaders in public affairs and influencer relations. We prioritize work-life balance and provide a supportive environment for professional growth.

Join Our Team as a Public Relations Assistant Account AssociateCompany OverviewAt Bospar, we pride ourselves on being a leader in public relations, with our headquarters situated in the vibrant San Francisco Bay Area. Our talented team spans the entire continental United States, adeptly covering all time zones. We are a fully virtual organization, allowing our staff to thrive from the comfort of their homes. Our experts excel in both social and traditional media, bringing unparalleled insight into influencer relations, financial communications, and public affairs.Role OverviewWe are seeking a dynamic and motivated Public Relations Assistant Account Associate. This full-time position offers a competitive salary and a rich array of benefits. As an integral part of our team, you will manage a portfolio of 4-5 clients, conducting thorough research, identifying client needs, and crafting high-quality PR materials. You will collaborate closely with team members to enhance client visibility and success.Key ResponsibilitiesProvide administrative support for client services, including meeting attendance, scheduling, and logistics management.Conduct research and analyze media coverage for clients.Write, edit, and proofread press releases, pitch letters, fact sheets, and other client communications.Demonstrate proficiency in social media tools.Assist in building comprehensive media lists and conducting outreach to secure media coverage.Engage in the new business process by conducting research and preparing proposals.

Job Title: Public Relations Account AssociateSalary: Highly competitiveBenefits and Perks: Comprehensive medical, dental, and vision coverage for employees and their dependents; monthly wellness stipend; allowances for phone and internet; paid parental leave; a strong emphasis on work-life balance.Location: Preferred candidates from the SF Bay Area, though other locations will be considered.Work from Home: As an award-winning fully virtual firm, we prioritize high collaboration and flexibility in our work environment.Reports to: PrincipalsRole OverviewWe invite you to join our dynamic and rapidly expanding organization as a Public Relations Account Associate. In this role, you will conduct in-depth research, identify client needs, and create compelling PR materials for a portfolio of 4-5 Bospar clients. Collaborating closely with team members, you will enhance client visibility through effective daily operations and crucial support functions. You will be part of a committed team dedicated to driving our award-winning firm's continued success. We are looking for a proactive individual with robust PR expertise and a history of achievements.Key Responsibilities:Assist with client service administration, including scheduling and logistics management for meetings.Research and analyze client media coverage to provide insightful reports.Compose, edit, and proofread various materials, including press releases, pitch letters, fact sheets, and client correspondence.Demonstrate familiarity with social media tools and platforms.Support the development of media lists.Engage in media outreach to secure impactful stories for clients across print, broadcast, and digital platforms.Contribute to new business initiatives, including research and proposal writing.Role ScopeThis position entails providing account support for a diverse array of clients, some of whom may be based internationally.Key RelationshipsInternal: Collaborate with the account team and various departmental colleagues, including international partners when necessary.External: Interact with client teams, journalists, media professionals, and vendors.Skills, Experience, and Qualifications:A minimum of 6 months of experience in an Account Associate role or similar capacity.Bachelor’s Degree in Public Relations, Communications, Marketing, English, or a related field.Proficiency in social media platforms.Familiarity with PR software, such as Cision and Meltwater.Exceptional verbal and written communication skills.Ability to manage projects from inception to completion.A strong problem-solving aptitude.Flexibility in adapting to shifting priorities and deadlines.Outstanding project management and time management capabilities.

Join Action Life as an Overnight Resident Relations Associate, where you will play a crucial role in enhancing resident experiences and fostering a vibrant community. In this role, you will be responsible for addressing resident inquiries, resolving issues, and ensuring a welcoming environment throughout the night shift.Your ability to communicate effectively and manage resident relations with empathy will be key to your success. You will collaborate with various teams to ensure that our residents feel valued and supported.

About the Role Hotwire, part of enero, is looking for a Public Relations Senior Associate in San Francisco. This position focuses on strengthening brand visibility and building connections with important stakeholders. What You Will Do Develop and implement public relations strategies that support business goals Manage day-to-day media relations, including outreach and response Create engaging content tailored to target audiences Contribute creative ideas and strategic insights to drive successful campaigns Help increase Hotwire’s presence in the market Location This role is based in San Francisco.

About the Role SPS North America is seeking a Client Services Associate in San Francisco, California. This position focuses on supporting clients and making sure their needs are handled quickly and thoroughly. What You Will Do Respond to client inquiries and requests Offer solutions to improve clients' experience with SPS North America services Maintain clear and professional communication with clients Location San Francisco, California, United States

About HiveHive stands at the forefront of cloud-based AI technology, delivering transformative solutions that enhance content understanding, searching, and generation. Trusted by some of the largest and most innovative enterprises across the globe, Hive empowers developers with an impressive suite of pre-trained AI models, managing billions of API requests every month. Our proprietary AI models and datasets drive groundbreaking applications that redefine content moderation, brand protection, sponsorship analysis, context-driven advertising, and much more.With over $120 million raised from esteemed investors such as General Catalyst, 8VC, Glynn Capital, Bain & Company, and Visa Ventures, Hive's footprint extends across San Francisco, Seattle, and Delhi with a diverse team of over 250 professionals. We invite you to join us on our journey to shape the future of AI!Client Solutions Associate RoleWe are on the lookout for dynamic, cross-functional professionals to join our Client Solutions team at Hive. This pivotal role involves the commercial deployment of our innovative technologies. As a Client Solutions Associate, you will collaborate closely with our Executive Team to forge new client relationships and nurture existing ones. Daily, you will engage with a diverse array of clients across industries, delivering Hive's exceptional offerings to Fortune 500 companies. Your responsibilities will include executing multiple projects simultaneously while leveraging your strong analytical skills to prioritize tasks and evaluate project outcomes and client solutions. You are the backbone and driving force of Hive, committed to realizing our ambitious capabilities. Ideal candidates will possess a solid foundation in consulting or business development, complemented by a technical degree.

Join Pinterest as a Senior Client Account Manager, where you will play a pivotal role in fostering relationships with our clients. You will leverage your expertise to ensure client success and satisfaction, driving engagement with Pinterest’s innovative platform.In this dynamic position, you will be responsible for managing multiple client accounts, developing strategic plans, and collaborating with cross-functional teams to deliver exceptional service. Your ability to analyze client needs and tailor solutions will be crucial in enhancing client retention and growth.

The Client Success Manager at meetmarvin focuses on building strong relationships with clients and helping them achieve success with the company's solutions. This position centers on guiding clients through onboarding, offering ongoing support, and ensuring they get the most value from meetmarvin's services. Role overview This role involves working closely with new clients to set them up for success from day one. The Client Success Manager also provides continued support, answers questions, and helps resolve any issues that arise throughout the client journey. What you will do Onboard new clients and introduce them to meetmarvin's offerings Offer ongoing support and address client needs as they use the platform Build and maintain strong relationships to encourage client retention and satisfaction Help clients understand and maximize the value of meetmarvin's services

Role Overview The Manager of People Relations at Figma helps shape a supportive and collaborative workplace. This role focuses on building a positive culture and strengthening employee engagement across the company. What You Will Do Guide the team in handling employee relations matters with care and professionalism Develop and implement strategies to support diversity, equity, and inclusion Address employee concerns thoughtfully, aiming to foster trust and open communication Work to ensure every team member feels valued and able to contribute fully Locations San Francisco, CA New York, NY United States (other locations may be considered)

Overview:The Client Service team at Guidepoint plays a crucial role in linking our clients with subject-matter experts. Our goal is to empower clients to make informed business decisions by understanding their unique research needs and delivering relevant experts swiftly, often within hours.Join us to contribute significantly to Guidepoint's success!As a Client Service Associate, you will engage directly with clients to comprehend their specific business inquiries and identify the experts best suited to address these questions. You will also be responsible for sourcing and recruiting new experts into our expansive network of over 1,750,000 professionals. Your work will directly impact the quality of service we provide to our clients.

Join reddit as a Senior Client Account Specialist in the Application Development team, where you will play a pivotal role in driving client success through innovative solutions. You will be responsible for managing key accounts, ensuring customer satisfaction, and collaborating with our engineering teams to deliver exceptional app development services.

Gerson Lehrman Group (GLG) is on the lookout for enthusiastic Associates eager to excel in delivering exceptional client service within a vibrant, performance-driven, and team-centric environment.As pivotal members of GLG's Insight Network – the leading global source of first-hand expertise – Associates engage in dynamic communication, collaborating directly with top-tier professionals from financial services, consultancies, and corporations. Your role will be to connect these clients with the insights they require to thrive.We seek individuals with innate curiosity, robust critical thinking abilities, and a competitive edge to drive client success. With these attributes, you will undergo our comprehensive onboarding and training programs, allowing you to refine your skills in project delivery, client relationship management, and expert engagement. Within a few months, you will take ownership of the project lifecycle, interacting frequently with esteemed clients and experts, all while benefiting from ongoing coaching and mentorship from your team to enhance your project management and communication prowess.

Gerson Lehrman Group (GLG) is on the lookout for enthusiastic Associates eager to advance their skills in delivering exceptional client service within a high-performance, merit-based, and collaborative environment.As pivotal members of GLG's Insight Network—the largest and most diverse source of firsthand expertise—Associates engage in dynamic communication, serving as thought partners to elite professionals from top financial services firms, consultancies, and corporations. This role connects clients with the insights they need to excel.Ideal candidates possess a natural curiosity, robust critical thinking abilities, and a competitive drive to achieve outstanding results for clients. Supported by comprehensive onboarding, mentorship, and training, you will develop essential skills, including project management, client relationship building, and expert engagement. Within months, you will take ownership of project lifecycles, regularly communicate with prominent clients and experts, and receive ongoing guidance to enhance your project management and communication competencies.

Jordan Park Group is dedicated to providing exceptional investment management and financial advisory services to a unique clientele, including individuals, families, and institutions who have made significant impacts across various sectors such as business, philanthropy, and government. Our team comprises compassionate problem solvers with diverse experiences, adept at handling complexities and overcoming challenges to help clients achieve their financial aspirations.Our mission is to enrich lives and preserve legacies.Position Overview: Associate, Client AdvisoryLocation: San Francisco, CaliforniaThe Client Advisory Team is seeking an Associate to collaborate closely with senior team members across all facets of client engagement. The successful candidate will exhibit a keen interest and aptitude in relevant topics while balancing technical expertise with strong verbal and written communication skills. Key responsibilities include but are not limited to:Collaborating with Client Advisors and clients to facilitate the advisory processFostering client relationships through direct interaction in an advisory capacity under Senior Advisor supervisionOffering strategic financial and investment guidance across clients’ entire balance sheets, including opportunities identified through clients’ networksEngaging with potential clients early in the prospecting phase to effectively communicate how Jordan Park can provide valueActing as a project manager by coordinating with internal Jordan Park experts and external advisors (tax, legal, real estate, lending, etc.) to solve problems and achieve optimal outcomes for clientsWorking with the Investment and Analyst Teams to provide portfolio reporting and perform ad hoc analyses based on requests from Client Advisors and clientsConducting financial planning and forward modeling of client balance sheetsDeveloping strategic portfolio implementation plans based on client specifics and collaborating with the investment team for execution and ongoing maintenanceEngaging in strategic discussions about client engagement with Client AdvisorsManaging projects from inception to completion and coordinating with multiple stakeholders to ensure successful outcomesAddressing diverse requests that may extend beyond typical job duties and acting as a trusted advisor for families on various matters

Role overview Nice is looking for a Senior Public Relations Manager to shape and drive communications strategies that support the company’s brand and reputation. This role is based in either Hoboken, NJ or San Francisco, CA. What you will do Develop and implement communications plans to boost brand visibility. Create clear and engaging stories tailored to different audiences. Manage relationships with media contacts and handle press inquiries. Lead crisis communications, delivering timely and accurate information. Collaborate with teams across the company to ensure messaging aligns with overall goals. Build and maintain connections with key stakeholders. Location Hoboken, NJ, USA San Francisco, CA, USA

Join Our Team at Office HoursAt Office Hours, we empower individuals to monetize their expertise through our innovative online platform. Users can create personalized knowledge profiles and engage in hourly consultations or participate in surveys that align with their professional skills. Our marketplace enables businesses and organizations to discover insights from a diverse pool of advisors, facilitating informed decision-making on demand.Our VisionWe hold the belief that human knowledge is the most valuable asset in today's interconnected world. Unfortunately, much of this knowledge remains untapped, locked away in individual minds. Our mission at Office Hours is to unlock this potential by offering tools that foster a knowledge-sharing economy.Headquartered in San Francisco, we are supported by leading marketplace strategists and business operators including Saar Gur, Marco Zappacosta, Lenny Rachitsky, Jackson Gates, and Aaron Levie. Our clientele features rapidly growing digital health companies, software startups, venture capital firms, and prominent consulting agencies.Role OverviewAs a Client Solutions Associate, you will serve as the critical link between our clients and the right subject matter experts. Your role will be instrumental in expanding our network and enhancing our impact by facilitating connections that allow experts to share their insights through qualitative interviews.This fast-paced position demands a proactive, adaptable individual with excellent interpersonal skills. You will actively contribute to refining our processes to enhance our service quality. Collaborating closely with our product and engineering teams, you will help translate client feedback into actionable product enhancements.We seek candidates who are enthusiastic about navigating the challenges and triumphs of business growth while fostering a loyal user base.

Role Overview Airwallex is hiring an Associate, Client Enablement in San Francisco. This role focuses on supporting the onboarding and configuration experience for customers using Airwallex’s global payments and finance platform. The Associate will help clients get started smoothly, working with teams across the company to create a setup process that meets the needs of businesses worldwide. About Airwallex Airwallex provides integrated solutions for business accounts, payments, and treasury management to over 200,000 businesses, including Brex, Rippling, and Qantas. Founded in Melbourne, the team now numbers over 2,000 people across 26 offices. Airwallex is valued at $8 billion and backed by investors such as T. Rowe Price and Mastercard. About the Client Enablement Team The Client Enablement team ensures customers have a smooth onboarding experience. Team members work closely with internal partners to deliver user-friendly product configurations that support Airwallex clients globally. What You Will Do Support and enhance the onboarding process for new clients Collaborate with internal stakeholders to ensure product setup meets client needs Identify ways to improve operational efficiency and customer satisfaction What We Value Critical thinking and a drive to solve complex problems Motivation to work toward Airwallex’s mission Ability to collaborate and turn ideas into practical solutions Comfort working in a high-growth, change-oriented company